Discussions from Ask the Experts 19 : Inside Zoho Desk Spring Release 2025
Hello Everyone,
We appreciate the engaging discussions during the Ask the Experts 19 session on the Spring Release. It was a pleasure connecting with you. Our team is actively working towards your requests to deliver an improved experience.
In this post, we’re excited to highlight the questions and answers from the sessions, including guidance on configuration setups and tips to optimize efficiency for your business. We’re sharing these discussions to benefit the wider community because together, we can enhance our collective knowledge and continue to deliver exceptional service to our customers.
1. How to optimize Agent Response Time and Agent Performance within Zoho Desk?
To accurately measure Agent Response Time and Agent Performance, set up a Service Level Agreement (SLA) within your Zoho Desk Account and link it to the business hours defined in Zoho Desk.
If your agents work during specific hours, e.g. from 9 AM to 5 PM, ensure you create business hours that match your operational timings and associate these hours with your SLA.
This will ensure that response and resolution times are calculated based on your defined business hours. If business hours are not associated with the SLA, response and resolution times will default to calendar hours(24 hours format).
If your agents work during specific hours, e.g. from 9 AM to 5 PM, ensure you create business hours that match your operational timings and associate these hours with your SLA.
This will ensure that response and resolution times are calculated based on your defined business hours. If business hours are not associated with the SLA, response and resolution times will default to calendar hours(24 hours format).
2. How can AWS Infra be configured with Zoho Desk?
Currently, we don't offer a direct integration with AWS Infra. However, you can utilize Zoho Desk APIs to integrate with AWS Infra, enabling you to perform API calls from your system to Zoho Desk.
Currently, we don't offer a direct integration with AWS Infra. However, you can utilize Zoho Desk APIs to integrate with AWS Infra, enabling you to perform API calls from your system to Zoho Desk.
3. When a ticket is closed and the customer responds, the ticket status does not change automatically. However, when we manually reopen the ticket, the SLA exceeds the defined time. How to configure the SLA so that it does not trigger again upon reopening?
In this case, you can enable the "Customer reply" option within the SLA configuration. This ensures that when a customer replies to a ticket, the SLA is recalculated based on your defined settings.
If the ticket status does not automatically change when a customer responds, check if the "Fall back to default" option is enabled for Closed status under the Ticket Status configuration. You can find this setting by navigating to Setup > Customization > Layouts and Fields > Ticket Status. This will ensure that whenever a customer replies to a ticket in the Closed status, the ticket automatically reverts to the default status.
In this case, you can enable the "Customer reply" option within the SLA configuration. This ensures that when a customer replies to a ticket, the SLA is recalculated based on your defined settings.
If the ticket status does not automatically change when a customer responds, check if the "Fall back to default" option is enabled for Closed status under the Ticket Status configuration. You can find this setting by navigating to Setup > Customization > Layouts and Fields > Ticket Status. This will ensure that whenever a customer replies to a ticket in the Closed status, the ticket automatically reverts to the default status.
4. How to prevent unnecessary emails from being converted into tickets and ensure only designated contacts can create tickets via email?
Utilize the filter option available in the forwarding mailbox. Alternatively, a workflow can be implemented to automatically close tickets originating from unwanted email addresses or domains.
Utilize the filter option available in the forwarding mailbox. Alternatively, a workflow can be implemented to automatically close tickets originating from unwanted email addresses or domains.
5. How can we integrate the automated customer happiness survey process so that it associates directly with the relevant contact and their respective ticket? How to track these responses within reports?
Go to Setup (S) >> Organization >> Customer Happiness. Enter your rating question and select either "To every outgoing Ticket response" or "When a Ticket is closed" from the Add Rating link. Adjust the settings according to your requirements. When a customer rates a ticket, the rating will be available within the ticket as well as the Contact info box in the Tickets properties. To view reports, access the Customer Happiness Dashboard by navigating to Analytics -> Dashboard -> Customer Happiness Dashboard.
6. How to resolve the error encountered when sending marketing messages through WhatsApp templates? Is there any alternative solution we can implement for this?
We are currently exploring possible options with Meta. Specifically, we are checking if it's feasible to send marketing template messages for multiple tickets or contacts at a time without encountering errors.
7. Is it possible to configure a GC flow for Line channel?
This Spring release unfolds for you to create a GC flow specifically for the Line channel and deploy it.Refer this link for details.
This Spring release unfolds for you to create a GC flow specifically for the Line channel and deploy it.Refer this link for details.
8. What is the best method to generate weekly reports such as "Average closure time," "Average number of replies per thread," and especially "Most common types of categorized emails" to get an overview of Agent performances in Zoho Desk?
You can use our default reports to track metrics like average resolution time or average response time or schedule custom reports based on your requirements.
If you're using the Enterprise edition of Zoho Desk, you can set up a report scheduler to send the generated reports to different recipients on a weekly or monthly basis. These scheduled reports can be emailed directly to you, allowing you to view them from your email or device without needing to log into your Zoho Desk account each time.
You can use our default reports to track metrics like average resolution time or average response time or schedule custom reports based on your requirements.
If you're using the Enterprise edition of Zoho Desk, you can set up a report scheduler to send the generated reports to different recipients on a weekly or monthly basis. These scheduled reports can be emailed directly to you, allowing you to view them from your email or device without needing to log into your Zoho Desk account each time.
9. What is the best way to trigger a workflow rule after a specific elapsed time? For example, trigger a workflow after a ticket has been closed for 48 hours.
A workflow is an automation triggered by specific events, such as ticket creation, ticket updates, customer replies, or agent responses. In your scenario, you want an automation to trigger specifically 48 hours after a ticket has been closed.
A workflow is an automation triggered by specific events, such as ticket creation, ticket updates, customer replies, or agent responses. In your scenario, you want an automation to trigger specifically 48 hours after a ticket has been closed.
To trigger automation based on elapsed hours, you should use a supervisor Rules (time-based action), which runs periodically (every hour), checks tickets based on the criteria you configure, and executes the associated actions accordingly.
To set this up, navigate to Automation → Supervisor Rules. Create a rule with criteria such as "Hours since status updated is greater than 48" or "equal to 48," along with an additional criterion like "Status is Closed." The rule will then only apply to tickets that have been closed for at least 48 hours since the last status update.
You can associate specific actions with this rule, such as updating the ticket status or sending a follow-up email to the customer, depending on your requirements.
To set this up, navigate to Automation → Supervisor Rules. Create a rule with criteria such as "Hours since status updated is greater than 48" or "equal to 48," along with an additional criterion like "Status is Closed." The rule will then only apply to tickets that have been closed for at least 48 hours since the last status update.
You can associate specific actions with this rule, such as updating the ticket status or sending a follow-up email to the customer, depending on your requirements.
10. If we use Zoho Desk openAPIs with AWS infra, are the APIs HIPAA compliant?
Yes. Since Zoho Desk is HIPAA compliant, the APIs provided by Zoho Desk are also HIPAA compliant. The data stored within Zoho Desk is already encrypted, ensuring that any API accessing this data remains compliant with HIPAA regulations.
However, If you plan to fetch Zoho Desk data stored in AWS infra using other third-party APIs, please verify those APIs and AWS infrastructure are HIPAA compliant.
However, If you plan to fetch Zoho Desk data stored in AWS infra using other third-party APIs, please verify those APIs and AWS infrastructure are HIPAA compliant.
11. Can we enable the Analytics module to generate reports for data spanning more than 12 months (or years)?
Currently, we are working on enabling report generation for data exceeding 12 months, and this feature should be available soon. This capability is now available in beta, allowing you to create custom reports with approximately 2 years of data. To enable this beta feature for your organization, please send an email to support@zohodesk.com.
12. Can we manually edit the translations used in the Help Center portal?
Zoho Desk supports multilingual setup. In this configuration, you can export a list of fields and their picklist values from Zoho Desk, then manually adjust the translations into your desired language, and then import them back into Zoho Desk. This will update the translations displayed to both your agents and customers within your Help Center and Desk interface.
If you continue to experience difficulties with the translations, please connect with us.
If you continue to experience difficulties with the translations, please connect with us.
13. A significant issue I'm facing is that 'out of office' emails are reaching the ticketing system and automatically changing the status from 'on-hold' back to 'open.' Is there a straightforward solution to prevent this?
By default, when a customer replies to a ticket, the ticket status reverts automatically to the default "open" status. With a custom function, we can examine the subject or email, detect "out of office" emails, and ensure the ticket retains its original status instead of reopening.
Note: Custom Functions work in the Enterprise edition.
Note: Custom Functions work in the Enterprise edition.
14. How can we configure an automated parallel or sequential approval process in Zoho Desk, similar to the one available in Zoho CRM?
Alternate to approvals in tickets, you can use blueprint under automation to set up the approval process. The blueprints will help the organization in a process orchestration. Please refer to this help document.
Blueprints provide a viable solution for managing approvals. We are actively working on enhancing this feature to provide an advanced approval process similar to the one available in Zoho CRM.
15. Is it possible to lock ticket records in Zoho Desk, similar to Zoho CRM? Can we configure response and resolution SLA alerts separately?
We are currently working on providing an option to lock tickets based on a time set by the Admin. Once a ticket is closed, a locking period can be defined. After this locking period expires, the ticket will be fully locked. Any further incoming emails or conversations related to that ticket will automatically generate a follow-up ticket. You can then configure separate resolution and response escalation using SLA based to your requirements.
16. Is there a way to tell the system to send an email to the customer (email ticket), when creating a ticket on behalf of a customer?
Yes, there is an option called "Send As Email" available. You can enable this feature by navigating to Settings > Setup > Customization > Central Settings > Tickets. Once enabled, when you create a ticket, you can add the relevant content in the description, and the system will automatically send an email to the customer when you click "Send as Email" option instead of "Submit" upon ticket creation.
17. How can we add notes to a ticket that are visible at the ticket list level? We don't use tasks because they don't notify agents if the ticket is already closed.
To display notes at the ticket list level, one option is to use a custom multi-line field named "Note," where users can enter any relevant notes directly into the ticket. However, custom fields added to tickets are not visible in the standard ticket list view. To display them, use the "Tickets Table view", which supports showing custom fields, including the multi-line fields like "Note" at the list level. Additionally, custom fields can be used for searching and other functionalities, and these custom field will not visible to your customer.
18. During the ticket approval process, how to include comments explaining why an approval was rejected or approved?
You can utilize blueprints to manage approvals effectively. For instance, you can set up separate transitions for approval and rejection, each containing multiple steps such as adding comments, notes, updating fields, and more. Also, approval transitions within blueprint workflows support widgets. This means you can define specific steps or actions to occur whenever an approval or rejection takes place.
19. Do we have the option to create a task for another department directly, or can we only share an existing task from one department to another? How does inter-departmental task coordination work?
If you're referring to tasks in the Activities module (not tickets):
If you're referring to tasks in the Activities module (not tickets):
- You can directly create a task for another department only if you have the required permissions for that department.
- Task sharing between departments is not supported unlike tickets, which can be shared.
- If your profile has access to multiple departments or an "All Departments" view, you'll be able to select the department while creating a task.
- Note: Tasks and tickets are department-specific and cannot be linked across departments.
20. Is there a way to make an entity field mandatory when creating tickets?
If you are referring to custom fields or other fields available in the layout during entity creation, you can set these fields as mandatory within the layout settings. To do this, navigate to the layout section, select the field properties, and enable the option labeled "This field is mandatory." Once enabled, the field will become mandatory both during record creation and when editing existing records.
If you are referring to custom fields or other fields available in the layout during entity creation, you can set these fields as mandatory within the layout settings. To do this, navigate to the layout section, select the field properties, and enable the option labeled "This field is mandatory." Once enabled, the field will become mandatory both during record creation and when editing existing records.
21. Can telephony integrations with Zoho Desk automatically create tickets for answered calls?
Typically, telephony integrations with Zoho Desk only support automatic ticket creation for missed calls. To automatically create tickets for answered calls, you can implement a Custom Function Workflow.
Typically, telephony integrations with Zoho Desk only support automatic ticket creation for missed calls. To automatically create tickets for answered calls, you can implement a Custom Function Workflow.
22. How can I enable the parent-child ticketing feature in Zoho Desk?
To enable the parent-child ticketing feature, please raise a request through this form, and we will enable it for you.
To enable the parent-child ticketing feature, please raise a request through this form, and we will enable it for you.
23. Is there a way to update a picklist value from A to B in tickets layout?
Within the layouts for picklist fields, there is an option called "Replace Values." When you use this option, the system will replace the old value with the new value you specify and automatically update all previous records accordingly.
Within the layouts for picklist fields, there is an option called "Replace Values." When you use this option, the system will replace the old value with the new value you specify and automatically update all previous records accordingly.
24. What is a Lifecycle report, and how is it different from the History tab?
The Lifecycle report allows you to categorize and filter specific events related to status updates, department changes, event owners, and time frames.
In contrast, the History tab provides complete details of all events and entries related to a ticket.
The History tab shows every action taken on a ticket, while the Lifecycle report focuses specifically on selected events, providing a more targeted view.
The Lifecycle report allows you to categorize and filter specific events related to status updates, department changes, event owners, and time frames.
In contrast, the History tab provides complete details of all events and entries related to a ticket.
The History tab shows every action taken on a ticket, while the Lifecycle report focuses specifically on selected events, providing a more targeted view.
25. Where can I find the "Ticket and Thread Summary" feature in Desk?
We recently updated the UX/UI for ticket summaries. Now, when you open any ticket in the detailed view, you'll see a button called "Zia Summary" at the top. Clicking this button to generate a summary of the entire ticket, including the subject, incoming and outgoing conversations, private comments, and public comments.
We recently updated the UX/UI for ticket summaries. Now, when you open any ticket in the detailed view, you'll see a button called "Zia Summary" at the top. Clicking this button to generate a summary of the entire ticket, including the subject, incoming and outgoing conversations, private comments, and public comments.
26. Can I customize the Zia summary to display specific information?
Yes, you can customize the Zia summary. For example, you can choose to summarize only incoming messages to understand the user's query, or only private comments to review internal discussions. You can select these options within the Zia summary feature.
Yes, you can customize the Zia summary. For example, you can choose to summarize only incoming messages to understand the user's query, or only private comments to review internal discussions. You can select these options within the Zia summary feature.
27. How can I summarize individual threads within a ticket?
To summarize individual incoming or outgoing threads, click on the "More" icon next to the thread. Under the AI section, you'll find the "Summarize" option, which allows you to generate a thread summary. Refer here for details.
28. Is the Table view for tickets available for "All Departments"?
Currently, the Table view support for tickets across all departments is under implementation and not yet available.
Currently, the Table view support for tickets across all departments is under implementation and not yet available.
29. What is Multilingual Support in the Customer Happiness rating feature?
Multilingual Support is a feature that allows you to present customer happiness rating forms in multiple languages. Previously, these forms were available only in English. With Multilingual Support, you can offer customer happiness surveys in the customer's preferred language, improving the accuracy and quality of the feedback you receive. Currently, we support more than 27 languages.
30. How can I configure translations for the customer happiness rating questions and choices?
You can configure translations for each question and choice under the Languages-Multilingual from Setup > Customization > Languages. Translate the questions and choices, and these translations will be displayed to customers based on their language preferences.
31. How does the system determine which language to display to the customer?
If the customer is a registered end-user in the help center, the system automatically detects and uses the language based on the user's preferences. If the customer is not registered, the system will use the language specified in the language field of the ticket to determine which language to display.
32. What is the Blueprint feature, and how does it work?
Blueprint is a feature designed to streamline and enforce specific processes that agents must follow when handling tickets. It ensures consistency and adherence to defined workflows.
For example, if you run an e-commerce store and want your agents to follow a specific process before changing a ticket status (such as from "open" to "on hold," or "on hold" to "refund initiated"), you can use Blueprint to define the required steps. This might include actions such as sending a reply to the customer, adding proper comments, or updating specific fields before allowing the status change.
33. What are the benefits of implementing Blueprint in ticket handling?
Implementing Blueprint helps ensure that agents follow a consistent, structured process when managing tickets. It enforces required actions and transitions, improving overall efficiency, accuracy, and quality of customer service.
Multilingual Support is a feature that allows you to present customer happiness rating forms in multiple languages. Previously, these forms were available only in English. With Multilingual Support, you can offer customer happiness surveys in the customer's preferred language, improving the accuracy and quality of the feedback you receive. Currently, we support more than 27 languages.
30. How can I configure translations for the customer happiness rating questions and choices?
You can configure translations for each question and choice under the Languages-Multilingual from Setup > Customization > Languages. Translate the questions and choices, and these translations will be displayed to customers based on their language preferences.
31. How does the system determine which language to display to the customer?
If the customer is a registered end-user in the help center, the system automatically detects and uses the language based on the user's preferences. If the customer is not registered, the system will use the language specified in the language field of the ticket to determine which language to display.
32. What is the Blueprint feature, and how does it work?
Blueprint is a feature designed to streamline and enforce specific processes that agents must follow when handling tickets. It ensures consistency and adherence to defined workflows.
For example, if you run an e-commerce store and want your agents to follow a specific process before changing a ticket status (such as from "open" to "on hold," or "on hold" to "refund initiated"), you can use Blueprint to define the required steps. This might include actions such as sending a reply to the customer, adding proper comments, or updating specific fields before allowing the status change.
33. What are the benefits of implementing Blueprint in ticket handling?
Implementing Blueprint helps ensure that agents follow a consistent, structured process when managing tickets. It enforces required actions and transitions, improving overall efficiency, accuracy, and quality of customer service.
34. When an Agent creates a ticket in one department and the ticket is moved to another department, the original creator loses visibility of that ticket because they don't belong to the receiving department. The ticket only becomes visible only if the ticket is shared to the creator's department again. Using the help center as an alternative is inconvenient because users must access a separate portal and cannot view internal notes. How can you address this?
Currently, Zoho Desk operates with department-specific categorization for both agents and tickets. If an agent (Agent A) has access only to Department A, they can only view tickets within Department A. Once a ticket created by Agent A is moved to Department B, Agent A loses visibility unless the ticket is explicitly shared back with their original department. Allowing agents to view tickets from departments they don't belong would cause conflict with the core concept of department-specific categorization, data privacy, and sharing policies. So, an agent can only access tickets within departments they have explicit access to, even if they created the ticket.
Currently, Zoho Desk operates with department-specific categorization for both agents and tickets. If an agent (Agent A) has access only to Department A, they can only view tickets within Department A. Once a ticket created by Agent A is moved to Department B, Agent A loses visibility unless the ticket is explicitly shared back with their original department. Allowing agents to view tickets from departments they don't belong would cause conflict with the core concept of department-specific categorization, data privacy, and sharing policies. So, an agent can only access tickets within departments they have explicit access to, even if they created the ticket.
35. Have you encountered an issue where, when two department emails are mentioned in the 'To' address, a ticket is created in only one department instead of both? We have a mail service provider that auto-forwards emails individually to Desk support emails. After disabling the merge function, we noticed duplicate conversations appearing in the same department rather than separate tickets in two different departments. Why is this happening?
To identify why tickets aren't created in both departments when two department emails are included in the 'To' address, we need to analyze the email headers or the delivery method used by your mail service provider. This analysis will help us understand why the ticket is created in only one department and why both conversations appear in the same ticket. Please send us a sample email that should have created tickets in both departments to support@zohodesk.com. We will analyze it and provide you with a possible solution or pinpoint exactly where the issue lies.
To identify why tickets aren't created in both departments when two department emails are included in the 'To' address, we need to analyze the email headers or the delivery method used by your mail service provider. This analysis will help us understand why the ticket is created in only one department and why both conversations appear in the same ticket. Please send us a sample email that should have created tickets in both departments to support@zohodesk.com. We will analyze it and provide you with a possible solution or pinpoint exactly where the issue lies.
36. How to send one email to multiple departments from Zoho Desk?
Currently, Zoho Desk does not support sending a single outgoing email directly to multiple departments. However, you can consider alternative methods:
- Use the CC field to include multiple recipients.
- Set up workflow automation to notify multiple email addresses using the recent thread content placeholder.
Currently, Zoho Desk does not support sending a single outgoing email directly to multiple departments. However, you can consider alternative methods:
- Use the CC field to include multiple recipients.
- Set up workflow automation to notify multiple email addresses using the recent thread content placeholder.
37. When reviewing analytics reports on resolution time, how is the time calculated for tickets in 'On Hold' status?
When generating a report based on resolution time, the resolution time calculates both open and on-hold time. However, if you generate reports specifically based on agent performance, the resolution time calculation excludes the on-hold time.
When generating a report based on resolution time, the resolution time calculates both open and on-hold time. However, if you generate reports specifically based on agent performance, the resolution time calculation excludes the on-hold time.
38. Is it possible to allow certain customers to view Analytics dashboards?
To provide access to analytics dashboards for specific customers, there are two possible approaches:
a. Create customized dashboards and embed them in your Help Center using custom widgets. (or)
To provide access to analytics dashboards for specific customers, there are two possible approaches:
a. Create customized dashboards and embed them in your Help Center using custom widgets. (or)
b. You can add these customers as "light agents," allowing them limited access to preview specific dashboards.
39. Is it possible to include detailed information within the email body of reminder and comment notifications?
You can include detailed information in email notifications by adding placeholders like "Recent Thread" or "Recent Comment" to your email templates. This ensures the actual comment or thread content appears in the email body, rather than just a link.
39. Is it possible to include detailed information within the email body of reminder and comment notifications?
You can include detailed information in email notifications by adding placeholders like "Recent Thread" or "Recent Comment" to your email templates. This ensures the actual comment or thread content appears in the email body, rather than just a link.
40. Can we upload video recordings directly into the Knowledge Base?
Yes, you can upload video recordings directly into the Knowledge Base editor using the attachment option. The attachment feature supports files up to 20 MB. Alternatively, you can use cloud storage options to include larger video files.
41. Is there a way to view Zoho Desk tickets within Zoho CRM seamlessly?
Yes, it is possible to view Zoho Desk tickets alongside CRM contacts or accounts by integrating Zoho Desk with Zoho CRM. This integration allows you to access and manage Desk tickets directly within your CRM, creating a seamless experience for your team.
41. How can agents be notified that a customer has open tickets in other departments, even if they don’t have access to those departments?
There is a permission available that allows users to search for tickets across departments. Tickets from other departments can be displayed in a search view, even if the agent does not have direct access to those departments. To notify agents of tickets in other Departments, enable the permission Access Data across Departments.
Zoho Desk supports exporting tickets classified under a custom view. However, filters applied directly within the tickets view are personal and temporary, and exporting these filtered results is on our roadmap.
Here are the recordings from our Ask the Experts 19 sessions:
ATE19 Zoho Desk Spring Release 2025 Session 1 | ATE 19 Zoho Desk Spring Release 2025 Session 2
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Lydia | Zoho Desk
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Lydia | Zoho Desk
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Is there a way to track all emails associated with an Account in one single view? Currently, email history is visible when opening an individual Contact record. However, since multiple Contacts are often associated with a single Account, it would be beneficialUpdate CRM record action
Currently, MA only offers a "Push Data" action to push data to a CRM module. This action is built to cover the need to both create a new record and update an existing record. Because it has been implemented this way all required fields on the CRM moduleNotes badge as a quick action in the list view
Hello all, We are introducing the Notes badge in the list view of all modules as a quick action you can perform for each record, in addition to the existing Activity badge. With this enhancement, users will have quick visibility into the notes associatedWhat's new in Zoho One 2025
Greetings! We hope you have all had a chance by now to get hands-on with the new features and updates released as part of ZO25. Yes, we understand that you may have questions and feedback. To ensure you gain a comprehensive understanding of these updates,Good news! Calendar in Zoho CRM gets a face lift
Dear Customers, We are delighted to unveil the revamped calendar UI in Zoho CRM. With a complete visual overhaul aligned with CRM for Everyone, the calendar now offers a more intuitive and flexible scheduling experience. What’s new? Distinguish activitiesAdd deluge function to shorten URLs
Zoho Social contains a nice feature to shorten URLs using zurl.co. It would be really helpful to have similar functionality in a Deluge call please, either as an inbuilt function or a standard integration. My Creator app sends an email with a personalisedEdit default "We are here to help you" text in chat SalesIQ widget
Does anyone know how this text can be edited? I can't find it anywhere in settings. Thanks!Quick way to add a field in Chat Window
I want to add Company Field in chat window to lessen the irrelevant users in sending chat and set them in mind that we are dealing with companies. I request that it will be as easy as possible like just ticking it then typing the label then connectingHow to create a two way Sync with CRM Contacts Module?
Newbie creator here (but not to Zoho CRM). I want to create an app that operates on a sub-set of CRM Contacts - only those with a specific tag. I want the app records to mirror the tagged contacts in CRM. I would like it to update when the Creator appZoho Sheet for Desktop
Does Zoho plans to develop a Desktop version of Sheet that installs on the computer like was done with Writer?Allow Manual Popup Canvas Size Control
Hello Zoho PageSense Team, We hope you're doing well. We would like to request an enhancement to the PageSense popup editor regarding popup sizing. Current Limitation: Currently, the size (width and height) of a popup is strictly controlled by the selectedWhere is the settings option in zoho writer?
hi, my zoho writer on windows has menu fonts too large. where do i find the settings to change this option? my screen resolution is correct and other apps/softwares in windows have no issues. regardsHow to set page defaults in zoho writer?
hi, everytime i open the zoho writer i have to change the default page settings to - A4 from letter, margins to narrow and header and footer to 0. I cannot set this as default as that option is grayed out! so I am unable to click it. I saved the documentDevelop and publish a Zoho Recruit extension on the marketplace
Hi, I'd like to develop a new extension for Zoho Recruit. I've started to use Zoho Developers creating a Zoho CRM extension. But when I try to create a new extension here https://sigma.zoho.com/workspace/testtesttestest/apps/new I d'ont see the option of Zoho Recruit (only CRM, Desk, Projects...). I do see extensions for Zoho Recruit in the marketplace. How would I go about to create one if the option is not available in sigma ? Cheers, Rémi.How to import data from PDF into Zoho Sheet
I am looking to import Consolidated Account Statement (https://www.camsonline.com/Investors/Statements/Consolidated-Account-Statement) into zoho sheet. Any help is appreciated. The pdf is received as attachment in the email, this document is passwordZoho Projects Android app: Integration with Microsoft Intune
Hello everyone! We’re excited to announce that Zoho Projects now integrates with Microsoft Intune, enabling enhanced security and enterprise app management. We have now added support for Microsoft Intune Mobile Application Management (MAM) policies throughCant't update custom field when custom field is external lookup in Zoho Books
Hello I use that : po = zoho.books.updateRecord("purchaseorders",XXXX,purchaseorder_id,updateCustomFieldseMap,"el_books_connection"); c_f_Map2 = Map(); c_f_Map2.put("label","EL ORDER ID"); c_f_Map2.put("value",el_order_id); c_f_List.add(c_f_Map2); updateCustomFieldseMapWrapping up 2025 on a high note: CRM Release Highlights of the year
Dear Customers, 2025 was an eventful year for us at Zoho CRM. We’ve had releases of all sizes and impact, and we are excited to look back, break it down, and rediscover them with you! Before we rewind—we’d like to take a minute and sincerely thank youAbout Zoneminder (CCTV) and Zoho People
Hi team I would like to implement a CCTV service for our branches, with the aim of passively detecting both the entry and exit of personnel enrolled in Zoho Peeple, but my question is: It is possible to integrate Zoho People with Zoneminder, I understandIntroducing the Zoho Projects Learning Space
Every product has its learning curve, and sometimes having a guided path makes the learning experience smoother. With that goal, we introduce a dedicated learning space for Zoho Projects, a platform where you can explore lessons, learn at your own pace,Create CRM Deal from Books Quote and Auto Update Deal Stage
I want to set up an automation where, whenever a Quote is created in Zoho Books, a Deal is automatically created in Zoho CRM with the Quote amount, customer details, and some custom fields from Zoho Books. Additionally, when the Sales Order is convertedHow to show branch instead of org name on invoice template?
Not sure why invoices are showing the org name not the branch name? I can insert the branch name using the ${ORGANIZATION.BRANCHNAME} placeholder, but then it isn't bold text anymore. Any other ideas?Admin asked me for Backend Details when I wanted to verify my ZeptoMail Account
Please provide the backend details where you will be adding the SMTP/API information of ZeptoMail Who knows what this means?Unable to remove the “Automatically Assigned” territory from existing records
Hello Zoho Community Team, We are currently using Territory Management in Zoho CRM and have encountered an issue with automatically assigned territories on Account records. Once any account is created the territory is assigned automatically, the AutomaticallyKaizen #223 - File Manager in CRM Widget Using ZRC Methods
Hello, CRM Wizards! Here is what we are improving this week with Kaizen. we will explore the new ZRC (Zoho Request Client) introduced in Widget SDK v1.5, and learn how to use it to build a Related List Widget that integrates with Zoho WorkDrive. It helpsSet connection link name from variable in invokeurl
Hi, guys. How to set in parameter "connection" a variable, instead of a string. connectionLinkName = manager.get('connectionLinkName').toString(); response = invokeurl [ url :"https://www.googleapis.com/calendar/v3/freeBusy" type :POST parameters:requestParams.toString()Next Page