DYK 12: Email Alias

DYK 12: Email Alias

Did you know you can add work items to your Zoho Projects portal directly from your inbox?

The initial step of important collaborations start over an email, and most of these require an immediate follow-up by creating a task, or reporting an issue. During these instances, an email alias helps users add the required work items to the project by sending an email.

Consider a Security Operations analyst receiving an incident alert towards the end of their shift. Before handover, they log pending alerts and unresolved incidents. They send an email to the task alias with the incident details and the required dates, include the L3 analyst for review, and CC the members of the next shift. The task is created and assigned to the users in CC, while the L3 analyst gets a heads-up with the incident details for review. The next shift can then pick up the work where it was left off.

Task Alias

Info
Client users can also perform actions through email aliases, based on the permissions configured.
With Email Alias users can:
  1. Add a Task
  2. Raise an Issue
  3. Post a Forum
  4. Upload Documents
  5. Add Comments
Email Alias

Idea
Based on your role and responsibilities, keep the relevant email aliases handy along with the required subject formats. This lets you quickly perform actions in Zoho Projects without switching screens.
Do give this a try and let us know how it works for you in the comments below, or write to us at support@zohoprojects.com for any questions.