Enhance your support by responding faster with Canned Replies
Canned Replies are pre-defined texts that help the operators to send frequently used messages quicker and increase the reliability by reducing the response time. Typing out similar replies to visitors might be very ineffective for operators who handle multiple chats simultaneously. In such cases, operators can use the canned replies feature to respond faster.
How canned replies help operators?
- Use Canned Replies to create a set of commonly-used text snippets and easily access these from within the operator chat window's text input field.
- Personalize the canned replies based on the visitor's info using Dynamic texts.
- Reduced wait time: Visitors might not be aware that the operator is handling multiple chats. An increased wait time might make the visitors impatient and reduce the trust in the operator. So, use canned replies to quickly respond to the visitors.
- Easily manageable: If you run a multi-brand business with a lot of departments. You can categorize the canned replies by associating them with a department. Also, add tags to find the desired responses faster within a department.
Quick tips:
- After typing "/" in the input field, type out the tag or canned reply content to identify the desired replies quicker.
For more details, check out our help guide here.
Regards,
Naveen
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