Impact on availability of metrics in the Reports module due to Facebook's Page Insights API changes

Hi everyone,

In continuation with the previous announcement regarding the deprecation of certain metrics of the Facebook's Page Insights API, Meta has removed some more metrics from the New Pages experience, reflecting from September 16, 2024.

Here is the list of metrics that aren't available anymore in Zoho Social across all subscriptions:

Impression Summary

Top country

Performance

Page Clicks by Post Type
Negative Feedback
Page CTA Clicks
CTA Clicks by Type

Reach and Impressions

Page Share Impressions by Type
Page Reach by Country
Page Reach by Language
Page Reach by City
Page Reach by Gender
Page Reach by Age Group

As a result of this API deprecation announcement, these reports won't be available anywhere under the Reports module. This implies that they'll be removed from any custom dashboard or scheduled reports as well. We regret the inconvenience this has caused to your social media analytics.

We'll keep you informed of any further updates or improvements on this topic. If you have any questions, please feel free to reach out to us at support@zohosocial.com.

Thank you.

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