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It would be great if we can assign color for tickets like this:


or this :

it will help to find tickets

Thanks

Regards

26 users like this idea.
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15 more
  • Zoho MVP
  • 1 year ago

+1
This would be helpful! :)

  • 1 year ago

Thank you for the comment, Sven. Upvote noted.


Regards,
Ash | Zoho Desk

  • 11 months ago

Would be helpful

  • 11 months ago

Thank you for the upvote, CK! 


Regards,
Ash | Zoho Desk

Yes, it would be helpful to highlight tickets based on the length of the ticket that has been opened and or status.

Thanks
rudy

Hi Rudy Montero,

"Color Coding of picklist values" will help you achieve this requirement partially. Do check out this document and submit the beta request to try it out in your Zoho Desk portal!

Regards,
Shivani | Zoho Desk

Beste,


GRaag zouden we bij status de kleuren willen aanpassen van verschillende statussen,
nu is het onoverzichtelijk.....

Hi @klantenservice,
 
Kleurcodering voor keuzelijstwaarden is een specifiek veldtype en is niet van toepassing op het standaardveld 'Status'. Voorlopig kunt u een aangepast veld met dit type maken om de tickets te helpen differentiëren.
 
Groeten,
Shivani | Zoho Desk
 
 
Hi @klantenservice,
 
Color coding for picklist values is a specific field type and doesn’t apply to the default "Status" field. For now, you can create a custom field with this type to help differentiate the tickets.
 
Regards,
Shivani | Zoho Desk

  • 4 months ago

Up ! It will be useful, thanks :)

Hey @Estelle,
 
Welcome to the Zoho Desk Community, and thanks for the heads-up!
 
We’ll fast-track this with our product experts.
 
Cheers,
Shivani | Zoho Desk

  • 4 months ago

Shivani,

Understand that the Status is not currently an option. I agree 100% it should be.

However, you keep referring to Color coding for picklist.   How would this help as it is not something, at least that I am aware of, that can be inserted within the summary ticket view (Lets say Classic View for example). Or is it and if so how?

Hi @mmcdevitt  :) 
 
Using the Table view is your best bet for organizing tickets when you're working with color-coded fields.
 
Let me know if you need any more details or clarifications—I’m happy to help!
 
Regards,
Shivani | Zoho Desk

  • 4 months ago

Shivani,

How do you edit the table format to add/subtract columns?

Michael

  • 4 months ago

Disregard, I found the article.  Thanks.

I still vote for Status's being able to be color coded.  And while your at it having any update to a ticket will push the ticket to the top of the list.

M

Perfect @mmcdevitt!
 
I’m still with you, working to fast-track the feature you requested  :) 
 
Cheers,
Shivani | Zoho Desk

  • 3 months ago

yes edited tickets move up!!!

  • 3 months ago

YES A MILLION TIMES

I could care less of color options for picklists 

This is MUCH more important 
Why cant this be done too? 

Hi @EJ Michel,

We’re already validating this enhancement and will check in with the product experts to help speed things up.

Thanks,  
Shivani | Zoho Desk

  • 12 days ago

We are also looking for this feature :)

Thanks for your upvotes @Ashley! Duly Noted :)

Regards,
Shivani | Zoho Desk

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