Introducing interactive WhatsApp templates and quick replies in Bigin's Android App
Hello everyone!
We are happy to introduce interactive WhatsApp templates and quick replies in business messaging in Bigin's Android app.
Scenario:
John Bailey owns a small-scale digital marketing company. He gets an enquiry on chat while he is busy, so he uses the templates and the quick replies option in WhatsApp to reply to the potential customer quickly, without disrupting his current work items.
- Templates and quick replies can only be created via the web. Users can only preview and send WhatsApp template messages and quick replies via mobile. Read to learn more about creating WhatsApp templates and quick replies.
- Templates and quick replies are available only for the Contacts module.
To access templates and quick replies:
- Open the Bigin app.
- Tap Settings in the bottom navigation bar and select Messages.
- Open a chat and tap on the More icon (...) and then select between templates and quick replies.
WhatsApp's template messages feature rich media header text, images, videos, and documents to make your business conversations more effective. It also supports interactive footer elements, like call-to-action buttons and instant replies, so that customers can take actions directly from your messages—like visiting your website or inquiring about deals.
They can also send preview and send quick messages directly within their conversation and edit them to send personalized messages. Users can now swipe right to reply to a specific message in a chat.
Please update the app to the latest version directly from the Play Store or using the link below:
Bigin - Play Store
If you need any assistance or have any questions, please write to us at bigin@zohomobile.com or submit feedback in the app itself (go to Settings > Help & Support > Submit Feedback) and we'll get right back to you.