Hello Enterprise Community,

We are excited to announce the launch of Support Access, a powerful feature designed to streamline and expedite support interactions with our Zoho CRM users.

What is Support Access?

Support Access allows you to grant temporary access to your Zoho CRM account to our dedicated technical support representatives. This enables them to efficiently identify and resolve any challenges or issues you may encounter during your CRM journey.

How Does it Work?

When you face an issue, sometimes scheduling delays may occur when reaching out for assistance. Our CRM support team strives to provide immediate help, depending on the complexity of the issue. For minor problems that can be resolved without remote access, a support agent will assist you promptly. For more intricate issues, the support agent will utilize Support Access to efficiently address the problem.

Granting Access

You can provide Support Access for a minimum of one day up to the duration you select. Once access is granted, our Zoho technical support representative will be added to your account as a hidden user. Rest assured, this won't impact your account's user license.

Revoking access If you feel the issue has been solved by the support team, or if you have solved it by yourself, then you can revoke access anytime you want. Even if the issue isn't solved, you can still revoke access. Eventually, access will expire once it's past the selected date.

We believe that Support Access will enhance your support experience and empower our team to serve you better.

To learn more click here

Best, 

Zoho Enterprise Support