Do you maintain standard working hours for your employees? And, would you like to inform that to your visitors to avoid having a bad support experience. Business hours comes to your rescue. Business hours help you keep the visitor chat widget online during the standard business hours and automatically set it offline after working hours. Are you worried about the visitors during non-business hours? Set an offline message with a pre-chat form, collect the visitor info and query, and let your operator help them once they're back at work.