Monthly Release Round-up - April 2023
Hello everyone,
We are happy to share a quick overview of the features and enhancements we released last month.
Option to make default comment type public
Until now the default comment to a ticket was always set as private, which allowed only the agents to view it. If required, they could change it to public. Now, there is an option to set the default comment as public that will automatically allow the customer to view the comments made by the agents. Agents, can change the comment to private, if needed.
Help Doc | Forum post
Field encryption in Custom fields
Until now we allowed standard fields in the Contacts module to be encrypted in order to safeguard confidential or personal information from everyone's access. Going forward, the following custom fields can also be encrypted: Date, Picklist, and Currency.
The encryption is supported in the following modules: Tickets, Contacts, Accounts, Tasks, Calls, Events, Products, TimeEntry, Contract.
Help Doc
Expand/collapse the Knowledge Base detail page
The detail page in the knowledge base that is, the agent's view displays the list of articles present in a folder. Users can hide the panel for a better view of the working area by clicking Hide/Show list.
Option to make default comment type public
Until now the default comment to a ticket was always set as private, which allowed only the agents to view it. If required, they could change it to public. Now, there is an option to set the default comment as public that will automatically allow the customer to view the comments made by the agents. Agents, can change the comment to private, if needed.
Help Doc | Forum post
Field encryption in Custom fields
Until now we allowed standard fields in the Contacts module to be encrypted in order to safeguard confidential or personal information from everyone's access. Going forward, the following custom fields can also be encrypted: Date, Picklist, and Currency.
The encryption is supported in the following modules: Tickets, Contacts, Accounts, Tasks, Calls, Events, Products, TimeEntry, Contract.
Help Doc
Expand/collapse the Knowledge Base detail page
The detail page in the knowledge base that is, the agent's view displays the list of articles present in a folder. Users can hide the panel for a better view of the working area by clicking Hide/Show list.
Subject field included during Blueprint Transition
The subject field is now included during transition. The transition owners must enter a valid value to the field to complete the transition and move the record to the next stage.
The subject field is now included during transition. The transition owners must enter a valid value to the field to complete the transition and move the record to the next stage.
Regards,
Anumita Gupta
Zoho Desk | User Edu
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