Zoho CRM's Blueprint already supports Parallel/Multiple Transitions, letting multiple transitions run simultaneously between two states (refer to https://help.zoho.com/portal/en/kb/crm/process-management/blueprint/articles/parallel-and-multiple-transitions-configuration-and-usage#Using_Parallel_Transitions)

Zoho Desk's Blueprint is still linear-only, which makes it hard to model non-linear workflows (e.g. tickets bouncing between statuses across escalation stages) without major restructuring.

Any plans to bring this to Desk? This is a VERY critical feature we need.