New Features rolled out on Dec 23, 2022

New Features rolled out on Dec 23, 2022

Advanced Analytics for Freshdesk



We're happy to release the Advanced Analytics connector for Freshdesk. This helps you monitor and improve your help desk productivity. It enables you to gain a complete view about the ticket trends and keep track of key metrics like ticket volume and distribution, response time, resolution time and customer satisfaction rate.


This connector comes with more than  60+ IT & help desk domain specific reports and dashboards  to help you get started with your analysis.


Invoke Ask Zia from Workspace Search



You can now invoke Ask Zia from the Workspace Search field. This allows you to access Ask Zia easily.


Enhancements for Geo Visualization

Geo Visualization now supports the following data types.

  • Identifies Alpha Codes as Geo Data  - Identifies the Alpha 2 and Alpha 3 Codes for Country (US and USA as United States of America) and State (NY as New York)  as Geo data.  


Enhancements for Tabular View



Tabular View has been enhanced with the following features.

Format Tabular View as Table

We've enhanced the Tabular View appearance by formatting it as a table. From now, Tabular View will display only rows and columns with data and remove the empty grid cells outside the report.

Support for Relative Period in User Filter

Date based User Filter in Tabular View now supports filtering by Relative period.

Click here to learn more on Tabular View.

Organization Settings Page Revamped



We've revamped the user interface of all the Organization Settings page like Organization Details, Manage Users, Feature Control, etc. We've also categorized the settings to improve the user experience.



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