Optimize your Knowledge Base for better visibility by allowing search engine crawling and indexing

Optimize your Knowledge Base for better visibility by allowing search engine crawling and indexing

All you need to know about no-follow and no-index in KB.


What are article crawlability and indexability?  

Crawlability and indexability are vital for making an article visible and accessible to search engines. When a search engine crawls an article, it reviews the site's content to assess its topic and relevance to specific search queries. If a site lacks crawlability, meaning search engines struggle to scan it effectively, the content will not be indexed and will consequently not appear in search results.
 
Additionally, a site’s content must be appropriately optimized for search engine crawlers, allowing it to be indexed accurately and appear in relevant search outcomes. Ensuring every article is crawlable and indexable can significantly enhance its visibility and improve its search engine rankings.

How do you block search indexing?

There are two methods to apply the no-index directive: using a <meta> tag or via an HTTP response header. Both methods achieve the same result, so select the one that suits your website and content type best. Additionally, you can pair the no-index directive with other indexing rules. For instance, you can combine a no-follow directive with an index like this: <meta name="robots" content=" index, nofollow" />.
Quote<meta> tag 

To prevent all search engines that support the no-index rule from indexing a page on your site, place the following <meta> tag into the<head> section of your page:

Quote<meta name="robots" content="noindex"> 
Notes
Certain search engines may interpret the no-index directive in various ways. Therefore, your page could still appear in other search engines' results.

Usage of the no-index tag 

The no-index rule can be implemented using a <meta> tag or an HTTP response header to restrict search engines that recognize the no-index directive, like Google, from indexing certain content. When Googlebot comes across a page with this tag or header, it will remove that page entirely from Google Search results, regardless of whether there are links from other websites.

Notes
To ensure the index rule works, the page or resource must be accessible and not blocked by a robots.txt file. If blocked, the crawler won't see the index rule, though the page might still show in search results if linked from other pages. An index is beneficial if you lack root server access, as it lets you manage page access individually.

What are no-follow links? 

Typically, it's best to allow robots to follow all links on a webpage. Being overly strict in indicating which links should be followed or marked as no-follow may give the impression that the site is trying to influence how a robot views it.

 

Page sculpting is the practice of using no-follow commands to influence the transfer of signals between pages. In the best-case scenario, these strategies to manipulate bots are ineffective. In the worst-case scenario, trying to control bots with nofollow may result in penalties.

When should you use meta no-follow?

 Consequently, there are limited scenarios in which using meta robots no-follow on websites is appropriate. Typically, encountering meta robots no-follow during SEO audits may indicate that a website has been over-optimized.

What are dofollow links?

 Dofollow links, often called "follow" links, are typical online hyperlinks. Unlike links with specific attributes such as “nofollow” or “sponsored,” these links do not carry unique identifiers. As a result, the following links contribute to the ranking control of the pages they connect to.

Experimenting with crawlability and indexability

Before a website's pages can be displayed in search results, search engine bots must first discover all the pages on the site and then analyze them to determine their rankings. The initial phase of finding pages is called crawling, while the subsequent analysis is called indexing.

 

Crawling starts with bots identifying all the URLs of a website's pages. They primarily find these URLs through internal links within the site or through backlinks from external sites. Once a bot identifies a page’s URL, it retrieves content, including the title, text, images, and additional data, such as the date it was last updated. Restrictions can dictate which files and pages a bot can crawl.

 

Indexing occurs after the crawling process. During this stage, bots assess all the information collected from the crawl. They evaluate whether the content is valuable and authoritative and identify the topics associated with the page and how it compares to other relevant pages. Additionally, search engine bots will determine which search results a page might appear in, if any, and its position within those results.

No-follow vs no-index

Let me give you a typical example of an ad campaign landing page designed solely for traffic from typical ads. It's not ideal to prevent organic search traffic from reaching these pages. Implementing meta robots and a no-index tag will keep search engines from ranking them. 

Summing up

  • No-index tells a robot not to index the page. It should be used to keep pages out of search results or to help with low-quality content issues.
  • Meta nofollow tells a robot not to follow a specific link or all of the links on a page. This should typically not be used.
  • Robots should be allowed to determine what gets indexed and shown in search results. If a page is not intended to be visible in search results, it often shouldn't be part of the website.

 

Please watch this space for more detailed use cases of SEO tags that you can apply to your organisation's knowledge base.

 

Cheers,

 

Kavya Rao,

The Zoho Desk Team


    Access your files securely from anywhere

        All-in-one knowledge management and training platform for your employees and customers.






                              Zoho Developer Community




                                                    • Desk Community Learning Series


                                                    • Digest


                                                    • Functions


                                                    • Meetups


                                                    • Kbase


                                                    • Resources


                                                    • Glossary


                                                    • Desk Marketplace


                                                    • MVP Corner


                                                    • Word of the Day


                                                    • Ask the Experts



                                                              • Sticky Posts

                                                              • Register for Zoho Desk Beta Community

                                                                With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our features
                                                              • Share your Zoho Desk story with us!

                                                                Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge. 
                                                              • Tip #1: Learn to pick the right channels

                                                                Mail, live chat, telephony, social media, web forms—there are so many support channels out there. Trying to pick the right channels to offer your customers can get pretty confusing. Emails are most useful when the customer wants to put things on record. However, escalated or complicated issues should not be resolved over email because it's slow and impersonal.  When you need immediate responses, live chat is more suitable. It's also quick and convenient, so it's the go-to channel for small issues. 
                                                              • Welcome to Zoho Desk Community - Say hello here!

                                                                Hello everyone! Though we have been here for a while, it’s time to formally establish the Zoho Desk Community; we’re really happy to have you all here! This can be the place where you take a moment to introduce yourself to the rest of the community. We’d love to hear all about you, what you do, what company or industry you work for, how you use Zoho Desk and anything else that you will like to share! Here’s a little about me. I am Chinmayee. I have been associated with Zoho since 2014. I joined here
                                                              • Webinar 1: Blueprint for Customer Service

                                                                With the launch of a host of new features in Zoho Desk, we thought it’ll be great to have a few webinars to help our customers make the most of them. We’re starting off with our most talked about feature, Blueprint in Zoho Desk. You can register for the Blueprint webinar here: The webinar will be delivered by our in-house product experts. This is a good opportunity to ask questions to our experts and understand how Blueprint can help you automate your service processes. We look forward to seeing


                                                              Manage your brands on social media



                                                                    Zoho TeamInbox Resources



                                                                        Zoho CRM Plus Resources

                                                                          Zoho Books Resources


                                                                            Zoho Subscriptions Resources

                                                                              Zoho Projects Resources


                                                                                Zoho Sprints Resources


                                                                                  Qntrl Resources


                                                                                    Zoho Creator Resources



                                                                                        Zoho CRM Resources

                                                                                        • CRM Community Learning Series

                                                                                          CRM Community Learning Series


                                                                                        • Kaizen

                                                                                          Kaizen

                                                                                        • Functions

                                                                                          Functions

                                                                                        • Meetups

                                                                                          Meetups

                                                                                        • Kbase

                                                                                          Kbase

                                                                                        • Resources

                                                                                          Resources

                                                                                        • Digest

                                                                                          Digest

                                                                                        • CRM Marketplace

                                                                                          CRM Marketplace

                                                                                        • MVP Corner

                                                                                          MVP Corner







                                                                                            Design. Discuss. Deliver.

                                                                                            Create visually engaging stories with Zoho Show.

                                                                                            Get Started Now


                                                                                              Zoho Show Resources

                                                                                                Zoho Writer

                                                                                                Get Started. Write Away!

                                                                                                Writer is a powerful online word processor, designed for collaborative work.

                                                                                                  Zoho CRM コンテンツ



                                                                                                    Nederlandse Hulpbronnen


                                                                                                        ご検討中の方




                                                                                                                • Recent Topics

                                                                                                                • Zoho Recruit - Email Relay

                                                                                                                  Good day, Has anyone succeeded in setting up an email relay for Office 365? If I add the details from https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-8361e398-8af4-4e97-b147-6c6c4ac95353, I get the connection error. Regards, Eka
                                                                                                                • Better use of contacts

                                                                                                                  Zoho inventory has the ability to add multiple contacts to customers. However Zoho inventory doesn't currently provide a way to link a contact to objects like sales orders. This means that while you can tell what company has placed a sales order you can't
                                                                                                                • Notebook AI limits

                                                                                                                  Hi folks, Working with the AI transcription tools in Notebook, on the Mac App, which I find quite handy, but the one thing I am struggling with is the inability to either edit or copy the results of the transcript: I can't click in any of the boxes, and
                                                                                                                • Disappointment with Zoho Payments

                                                                                                                  Dear Gowdhaman, I am writing to inform you that I am removing Zoho Payments from my website. I cannot continue to disappoint my customers due to the lack of UPI support, as has been the case with my experience so far. Please note that the 0.5% transaction
                                                                                                                • Zoho Commerce B2B

                                                                                                                  Hello, I have signed up for a Zoho Commerce B2B product demo but it's not clear to me how the B2B experience would look for my customers, in a couple of ways. 1) Some of my customers are on terms and some pay upfront with credit card. How do I hide/show
                                                                                                                • Facturation électronique 2026 - obligation dès le 1er septembre 2026

                                                                                                                  Bonjour, Je me permets de réagir à divers posts publiés ici et là concernant le projet de E-Invoicing, dans le cadre de la facturation électronique prévue très prochainement. Dans le cadre du passage à la facturation électronique pour les entreprises,
                                                                                                                • Exporting All Custom Functions in ZohoCRM

                                                                                                                  Hello, All I've been looking for a way to keep about 30 functions that I have written in Zoho CRM updated in my own repository to use elsewhere in other instances. A github integration would be great, but a way to export all custom functions or any way
                                                                                                                • Rename system-defined labels in Zoho CRM

                                                                                                                  Renaming system-defined labels is now available across all DCs. Hello everyone, Zoho CRM includes predefined system fields across modules to support essential CRM operations. Until now, the labels of these fields were fixed and could not be edited from
                                                                                                                • Introducing parent-child ticketing in Zoho Desk [Early access]

                                                                                                                  Hello Zoho Desk users! We have introduced the parent-child ticketing system to help customer service teams ensure efficient resolution of issues involving multiple, related tickets. You can now combine repetitive and interconnected tickets into parent-child
                                                                                                                • Separate Items & Services

                                                                                                                  Hi, please separate items and services into different categories. Thank you
                                                                                                                • Concern Regarding Stock Validation in Inventory Management

                                                                                                                  Hi Zoho Team, We would like to highlight a concern regarding stock validation in the inventory system. As per standard inventory management practices, if the stock level is zero, the system should not allow users to create a shipment, packing slip, or
                                                                                                                • Log a call: Call Duration for Inbound is mandatory but inbound is optional

                                                                                                                  Hi Team Can you advise on why the call duration for the inbound call type is a mandatory field? We have a use case where we are manually logging a call but do not use the call duration field. The field does not have the option to make it non mandatory
                                                                                                                • CRM x WorkDrive: File storage for new CRM signups is now powered by WorkDrive

                                                                                                                  Availability Editions: All DCs: All Release plan: Released for new signups in all DCs. It will be enabled for existing users in a phased manner in the upcoming months. Help documentation: Documents in Zoho CRM Manage folders in Documents tab Manage files
                                                                                                                • Zoho Sign 2025–2026: What's new and what's next

                                                                                                                  Hello! Every year at Zoho Sign, we work hard to make document signing and agreement execution easy for all users. This year we sat down with our head of product, Mr. Subramanian Thayumanasamy, to discuss what we delivered in 2025 and our goals for 2026.
                                                                                                                • New Account, Setting up Domain Question

                                                                                                                  Hello, I recently set up a new account with a custom domain. But after paying and setting up my account, it says OpenSRS actually owns the domain, and I have to sign up with them to host my site. But OpenSRS wants to charge me $95, which is ridiculous.
                                                                                                                • 【開催報告】東京 Zoho ユーザー交流会 NEXUS vol.1 ~ データドリブン経営・少人数組織のCRM活用・AIエージェントの最前線 ~

                                                                                                                  ユーザーの皆さん、こんにちは。 コミュニティグループの中野です。 2026年3月27日(金)、東京・新橋にて「東京 Zoho ユーザー交流会 NEXUS vol.1」が開催されました。 今回は「マーケティング領域のZoho 活用法 × AI」をテーマに、ユーザーさん2名による事例セッション、Zoho 社員によるAIセッションなどを実施しました。 ご参加くださったユーザーの皆さま、ありがとうございました! この投稿では、当日のセッションの様子や使用した資料を紹介しています。残念ながら当日お越しいただけなかった方も、ぜひチェックしてみてください。
                                                                                                                • Monthly Webinar : Getting Started with Zoho LandingPage

                                                                                                                  Our monthly Getting Started with Zoho LandingPage webinar is back! If you're building your first page and want a little guidance, this is where to start. Learn how landing pages fit into your strategy, generate leads, and improve conversions. Here’s what
                                                                                                                • All new Address Field in Zoho CRM: maintain structured and accurate address inputs

                                                                                                                  Availability Update: 29 September 2025: It's currently available for all new sign-ups and for existing Zoho CRM orgs which are in the Professional edition exclusively for IN DC users. 2 March 2026: Available to users in all DCs except US and EU DC. 24
                                                                                                                • What matters more in Zoho implementations: tools or system architecture?

                                                                                                                  I recently worked on a full-stack migration for a catering equipment business using Zoho One with Shopify, and it raised a few interesting observations. The setup included migrating a large product catalog (around 9,700+ SKUs), integrating multiple supplier
                                                                                                                • ZOHO CRM Quote Export / Quote Report

                                                                                                                  How can I either Export my quote list, or create a Report that shows all quotes AND includes the NOTES field in a column. I attempted to Run a Report which includes ALL FIELDS, however it does not include the Notes Field (but oddly does include the fields
                                                                                                                • Mass emails - Allow preview of which emails will receive the email based on the criteria

                                                                                                                  Feature request. Please allow us to view and confirm the exact recipients of the mass emails based on the criteria we've chosen before sending. It can be quite sensitive if you send the mass email to some wrong accounts accidently, so it would be great
                                                                                                                • Limitation in Dynamic Constant Sum Based on Previous Question Selections in Zoho Survey

                                                                                                                  Zoho Survey supports the Constant Sum question type, allowing respondents to distribute a fixed total (such as 100) across a set of options. However, it does not support dynamically populating these options based on selections made in a previous question.
                                                                                                                • SAP Business One(B1) integration is now live in Zoho Flow

                                                                                                                  We’re excited to share that SAP Business One (B1) is now available in Zoho Flow! This means you can now build workflows that connect SAP B1 with other apps and automate routine processes without relying on custom code. Note: SAP Business One integration
                                                                                                                • sync two zoho crm

                                                                                                                  Hello everyone. Is it possible to sync 2 zoho crm? what would be the easiest way? I am thinking of Flow. I have a Custom Module that I would like to share with my client. We both use zoho crm. Regards.
                                                                                                                • Showing the map along with mileage expense

                                                                                                                  When you use the GPS to track mileage, it shows you the map of the actual path travelled. It would be very useful and practical to save that map with the mileage expense, so that when the report is created, it provides a map of each mileage expense associated
                                                                                                                • Import MSG to Yandex Mail Account | Fast & Reliable Solution

                                                                                                                  If you are facing problem to import MSG files to Yandex Mail account can be challenging if done manually, especially when handling multiple files. A reliable solution is using the MacGater Mac MSG Converter, which simplifies the entire process with accuracy
                                                                                                                • Copy all reports in a folder

                                                                                                                  I currently have a database that I need to create multiple charts filtered by market. All of the charts are identical, I just change to of the filters and then I have the next market's set of charts. The only way I've been able to copy charts (reports)
                                                                                                                • OpenURL working Intermittently

                                                                                                                  Never had this issue before, everything was working fine up to a few days ago. We have a buttons on reports to open forms with pre-filled fields. Now, there are instances where it will throw and error and gives no feedback. What is really strange is not
                                                                                                                • Trigger workflows from SLA escalations in Zoho Desk?

                                                                                                                  Hey everyone, I’m currently working with SLA escalation rules in Zoho Desk and ran into a limitation that I’m hoping someone here has solved more elegantly. As far as I can tell, SLA escalations only support fairly limited actions (like changing the ticket
                                                                                                                • Zoho Recruit mailserver get blocked by Microsoft!

                                                                                                                  Hi, We have experienced this issue twice now, where Zoho Recruit outbound IP addresses are being blocked by Microsoft. We are confident that Microsoft is the blocking party, as all outbound emails to candidates with @hotmail.com, @live.com, and @outlook.com
                                                                                                                • Create formula calculations in Assemblies for scaling quantities

                                                                                                                  Something we have been encountering with our composite items is dealing with scaling of quantity of one or more items within the composite assembly relative to the number of complete units being sold. I.e. running the equation 2(n-1) on one of the assembly
                                                                                                                • Calculate Hours Minutes Sec in Zoho Creator Using Deluge

                                                                                                                  check_In = "8-Aug-2023 10:00:00".toDateTime().toLong(); checkout = "8-Aug-2023 18:00:00".toDateTime().toLong(); //difference = start.timeBetween(end); check_In = "8-Aug-2023 17:56:50".toDateTime().toLong(); checkout = "8-Aug-2023 18:00:00".toDateTime().toLong();
                                                                                                                • Build Smarter Apps with AI in Zoho Creator

                                                                                                                  Build Smarter Apps with AI in Zoho Creator This is truly the era of AI, and businesses that adapt now will lead tomorrow. Zoho is already moving ahead in this direction, continuously evolving its platform with powerful AI capabilities. With Zoho Creator,
                                                                                                                • Zia Dashboard Insights : turn your dashboard into decisions

                                                                                                                  When you look at a chart or KPI in a dashboard, you would possibly see something like: Revenue: $2.4M ↓ 18% vs last month. It can be a positive growth or a negative one, or a dip in revenue, a spike in deals, a slowdown in renewals—all you usually see
                                                                                                                • Tickets without registration

                                                                                                                  Hi, would it be possible to give customers the opportunity to be able to read their tickets without registration?
                                                                                                                • Zoho Desk Answer Bot vs. Zia Agents – Knowledge Base & Ticket Access

                                                                                                                  Hi everyone, I’m currently evaluating AI options in Zoho Desk and ran into some limitations with the Answer Bot: Answer Bot limitations Only uses Knowledge Base articles No access to tickets Limited control over sources: Either one Help Center or all
                                                                                                                • Como estruturar automações eficientes no Zoho Creator

                                                                                                                  Como estruturar automações eficientes no Zoho Creator Introdução No contexto de aplicações empresariais, automação não é apenas uma conveniência, é um fator crítico para ganho de produtividade, redução de erros e escalabilidade operacional. O Zoho Creator
                                                                                                                • Changing the status of a work-order

                                                                                                                  Is there a way to change the status of a work-order?
                                                                                                                • What is a realistic turnaround time for account review for ZeptoMail?

                                                                                                                  On signing up it said 2-3 business days. I am on business-day 6 and have had zero contact of any kind. No follow-up questions, no approval or decline. Attempts to "leave a message" or use the "Contact Us" form have just vanished without a trace. It still
                                                                                                                • Zia Agents in Zoho CRM: a better way to set up digital employees

                                                                                                                  Hello everyone, If you've been using Zia Agents in Zoho CRM, so far using Connections was the only deployment method you're familiar with. You create an agent in Zia Agents (define its objective, write instructions, use tools, add knowledge base) and
                                                                                                                • Next Page