Product updates: Enhanced Help widget

Product updates: Enhanced Help widget

Hi Bookings community!

We are glad to announce our improved Help widget, which aims to provide a better support experience. This update has been enhanced with the following features:

  • Built-in screen recording

  • Submit support request

  • Live chat

  • Enable edit access for support team 

Built-in screen recording: 

Communicate complex issues with ease! Our Help widget now comes equipped with a screen recording feature, allowing you to capture and share your challenges seamlessly.

This tool not only facilitates screen recording but also includes a user-friendly video editor that allows you to incorporate annotations and narrate the issue through voiceover. Notably, for privacy concerns, you can conveniently trim the video or apply the blur function to mask sensitive data in the recorded video.


Show, don't just tell, to help our support team better understand your needs.




Submit support request:

Simplify your support journey! Use the Help widget to create support requests, attach files, capture screens, and provide our team with all the information we need to address your concerns swiftly.

   

The Help widget also has existing live chat and edit access options.

Live chat: Real-time assistance at your fingertips! Connect with our knowledgeable support team, ask questions, and receive solutions instantly. 

  

Enable edit access: Allow the support team to access your Bookings account to debug and identify the root cause of the issue.

Please note that the access provided is very secure, and the support team can only access your Bookings tool for the purpose of troubleshooting and resolving the reported issue. Rest assured that the technician will not have access to your account homepage, setup page, subscription page, any other application within your account, or your password. 

     

Help documentation: Explore more about the Help widget in our documentation.

Availability: The Help widget is available for all users. However, free plan users do not have access to the live chat option.

We understand that your time is valuable, and resolving issues promptly is our top priority. Head over to our Help widget today to access instant support.

Please share your feedback in the comments or write to us at support@zohobookings.com.


Best regards,

The Zoho Bookings Team

 






                            Zoho Desk Resources

                            • Desk Community Learning Series


                            • Digest


                            • Functions


                            • Meetups


                            • Kbase


                            • Resources


                            • Glossary


                            • Desk Marketplace


                            • MVP Corner


                            • Word of the Day



                                Zoho Marketing Automation
                                        • Sticky Posts

                                        • Announcement: Set permissions for your staff

                                          Hello Bookings Community, We are pleased to announce a new feature in our Bookings scheduler, Roles and Permissions. This powerful addition allows you to define permissions for your staff members, ensuring overall privacy. Establishing permissions for
                                        • Introducing Appointment Title Customization

                                          Hi all, We're delighted to announce an exciting feature, Appointment Title Customization, which you can use to personalize your appointment title according to your business's specific needs and preferences. An appointment title provides a glimpse of the
                                        • 📣📣 Zoho Bookings - Feature Roadmap 2024

                                          Hi Everyone, Thank you for all the support you have been showing Zoho Bookings. We had a fabulous 2023, with a bunch of new features and over 60K new users. In 2024, our prime focus will be on user experience, and we have a few vital features coming in
                                        • ⚠️ Gmail's new policy guidelines to impact emails sent from Zoho Bookings, starting Feb 2024!

                                          Hi there, We'd like to inform you about the upcoming changes to Gmail's guidelines, set to take effect on February 1, 2024. Gmail is rolling out policy changes with the primary goal of fortifying security and reducing spam within its platform. This will
                                        • Announcement: Zoho Bookings browser extension

                                          Dear Bookings users, We are thrilled to introduce our browser extension that promises to revolutionize your scheduling process, making it incredibly easy and convenient. You can install this extension on your browser and manage your appointments without


                                        Manage your brands on social media



                                                Zoho TeamInbox Resources

                                                  Zoho DataPrep Resources



                                                    Zoho CRM Plus Resources

                                                      Zoho Books Resources


                                                        Zoho Subscriptions Resources

                                                          Zoho Projects Resources


                                                            Zoho Sprints Resources


                                                              Qntrl Resources


                                                                Zoho Creator Resources


                                                                  Zoho WorkDrive Resources



                                                                    Zoho Campaigns Resources

                                                                      Zoho CRM Resources

                                                                      • CRM Community Learning Series

                                                                        CRM Community Learning Series


                                                                      • Tips

                                                                        Tips

                                                                      • Functions

                                                                        Functions

                                                                      • Meetups

                                                                        Meetups

                                                                      • Kbase

                                                                        Kbase

                                                                      • Resources

                                                                        Resources

                                                                      • Digest

                                                                        Digest

                                                                      • CRM Marketplace

                                                                        CRM Marketplace

                                                                      • MVP Corner

                                                                        MVP Corner

                                                                      





                                                                      




                                                                          Design. Discuss. Deliver.

                                                                          Create visually engaging stories with Zoho Show.

                                                                          Get Started Now