Telephony - Word of the day #55

Telephony - Word of the day #55

The Telephony feature connects the PBX system and the Zoho CRM system that holds all the important details of your leads and customers. With this feature, Zoho CRM offers you a platform to manage incoming and outgoing calls. Not just that, it reminds you of the calls that are scheduled and also identifies the caller and matches the details with the customer's record in Zoho CRM.

Here's a knowledge-base article on Telephony in Zoho CRM.

Check this video that show Telephony feature.

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