The Social Wall: April 2025
Hey everyone,
Welcome to the April edition of the Social Wall, where we keep you in loop about the latest feature updates, changes, and more. Let's see how April went by:
Manage and respond to comments on your Threads posts from Inbox
With the latest addition of Threads to Inbox, you can view, manage, and respond to comments on your Threads posts directly from the module. No more switching apps or the fear of missing out on any engagement, as you've got everything right there within reach. Whether you're handling customer queries, brand engagement, or just want to keep the conversation going, this update makes it simpler and faster for you. You can also assign the interaction to anyone in your team along with a priority level among low, medium, and high; so you have the transparency of seeing who's working on an interaction in your team. With this, you get to see all your comments in real time, reply instantly from the unified dashboard, and keep track of all engagement effortlessly.
Try out Threads from Inbox today, and stay on top of all audience interactions!
Analyze what matters and what’s trending through detailed hashtag reports
You've been asking for this feature for so long, and we heard you! You can now understand how well you're using your hashtags through detailed hashtag reports for the supported social media channels (excluding Pinterest and Google Business Profile). You can identify trends by analyzing which topics are gaining traction in real time through various metrics such as top-performing hashtags, engagement actions based on channels, impressions, and views. Measuring your campaign performance by analyzing specific hashtags' reach can help you plan ahead and also alter your content strategy wherever required.
What are you waiting for? Start using high-performing hashtags and reach a larger audience to grow your brand.
Changes in Instagram metrics
With certain changes and restrictions in the Instagram API, some metrics available for Instagram under the Reports module and Post statistics have been discontinued from Zoho Social.
The metrics no longer available are:
- Reels Play vs Reach (under Reels and Engagement reports)
- Viewing top reels based on the total number of plays (under Reels and Engagement reports)
- Plays (under individual Post statistics)
Zoho Social mobile updates
iOS: Bugs were fixed, and performance was made better.
Android: You can now add up to 25,000 characters to your X post while posting from your Zoho Social Android mobile application. Bugs were fixed, and performance was made better.
We hope these updates make your journey with Zoho Social better. We'll come back next month with more useful updates and enhancements.
Access your files securely from anywhere
Zoho FSM Video Tutorials
Centralize Knowledge. Transform Learning.
All-in-one knowledge management and training platform for your employees and customers.
New to Zoho Recruit?
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Aswini R
Sticky Posts
The Social Wall: September 2026
Hello everyone! This month, we’re bringing Snapchat to Zoho Social. You can now connect your Snapchat account and manage your content alongside your other social channels. Whether you want to reach a wider audience through Spotlights or share quick updatesThe Social Wall: August 2024
Hi everyone, We're thrilled to bring you the latest updates, features, and improvements to help you get the most out of Zoho Social. Let's see what was new for us at Social in August. Post documents on LinkedIn You can now reach a lot more people andThe Social Wall: August 2026
Hello everyone. Welcome to the August 2026 edition of The Social Wall. This month, we're bringing you updates that make it easier to reach your audience, manage more channels, and streamline your publishing workflow. Here’s what’s new. WhatsApp bulk messagingThe Social Wall: July 2026
Hello everyone! We're halfway through the year, and we bring to you three new updates designed to help you experiment with your content, discover your top-performing posts, and automate your engagement workflow. Instagram Trial Reels Instagram trial reelsThe Social Wall: June 2026
Hello everyone, This month, we're introducing features to help you engage better with your professional network and share your content plans with ease. Mention LinkedIn profiles in the compose window You can now tag individual LinkedIn profiles directly
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Billing Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
Nederlandse Hulpbronnen
ご検討中の方
Recent Topics
Zoho CRM's WhatsApp integration now supports multiple accounts, multiple numbers, and custom modules
Hello all, WhatsApp Business now comes with a few exciting enhancements. So far, WhatsApp integration has worked with a single account and a single mobile number. As reliance on the WhatsApp integration has grown, along with the need for multiple accountsE-Mail Blacklist via GUI
Hello, It would be helpful if the GUI included an option to block specific email addresses (both incoming and outgoing). I want a setting where I can completely block certain email addresses. This means that no tickets can be opened from those addresses,【開催報告】Zoho Championに学ぶ！Zoho Campaigns メール配信の基礎・活用勉強会
Zoho ユーザーの皆さま、こんにちは。 コミュニティグループの中野です。 10月15日（木）、Zoho ユーザーコミュニティ初となる「Zoho Campaigns メール配信の基礎・活用勉強会」をオンラインで開催しました。 今回は、Zoho Campaignsの導入を検討している方から、一斉メールを配信しているものの 現在の設定や運用にを見直したい方まで、28名のユーザーさまにご参加いただきました。 本投稿では、当日のセッション内容をご紹介します。 （セッション資料については登録者限定公開となります）Integration
Can Zoho noted about to get an integration with Dext? I believe will be helpful at least in UK. thanksDeleted Module
I accidentally deleted a module and its fields. Im trying to get it back. Thanks to Youtubers flooding the internet with out of date videos I can't find how to get deleted modules back. The Recycle Bin doesn't have modules. Anyone know how to do thiCreating packages according to actual shipping processes
Hi community. I would like to ask a question to see if there's a better method or workflow for the creation of packages in Zoho Inventory. There is a little confusion in some of Zoho's language relating to the use of term Packing Slip when connected toE-invoicing setup not completed in Zoho Books
My status on the EmaraTax portal appears as linked with Zoho. However, when I try to complete the setup on the E-invoicing tab in Zoho Books settings, I receive an error saying: "E-Invoicing could not be enabled as the FTA portal is currently unreachable.Bank Feeds - Again
Bank feeds broken again for me. I don't see other recent posts on this, so maybe it's just us? Tried: refresh update cred/ deact./react. feeds chat support Nothing. On day 2 without zoho as a result, which is crippling for us. We've used zoho for a yearWidget Height were destroyed
All widget heights in the Details Canvas view are broken.Set same ticket Threshold for Agent-Level Thresholds
I am creating Agent-Level Thresholds for agents to auto-assign tickets in a Load-based Round Robin rule. I am unable to set the same number of Open tickets for agents when setting their Thresholds. For exampel: Agent 1 = 10 Agent 2 = 25 Agent 3 = SHOULDGrouping by Stage *type* in widgets
Hi Can I ask for a new feature? I'd like to be able to group by stage type in a Deal widget. That is by whether the Deal is in an Open Stage, a Closed Won Stage, or a Lost stage. Currently I can group by Stage, but if we have 10 open stages and one ClosedSharing View Only Portal
Im looking at Youtube videos on how to share a view only link to my projects. Everyone has the screen with Manage Users. I don't have it. Is that an old version or new version? I can't see how to send a view only link to clients. There is a Profiles andIssue with QES via Smart-ID/eParaksts
Zoho Sign support is completely unresponsive, so I will try to post the problem here. Our account settings have LTA disabled, but when processing QES via Smart-ID/eParaksts, the engine forces a PAdES-BASELINE-LTA format using a full PDF Uanataca timestamp.Zoho Mail MCP connector
Issue: Zoho Mail MCP connector (https://mail-organization-930963415.zohomcp.com/mcp/.../message) — OAuth authorization completes successfully in-browser ("Authentication successful"), but the issued token is rejected when the MCP client reconnects toSales Returns - Repairand Return
Hi Inventory Team, I'm working with a client on an Inventory implementation project and they have shared this use case with me. Some items may be returned by the customer, then returned to the vendor for repairs, received from the vendor and shipped backMultiple criteria in searchRecords
Hi, is it possible to search with multiple criteria in zoho.crm.searchRecords? I have tried several variations of the following without much success. CustomerRecord = zoho.crm.searchRecords("Contacts", "(First Name|=| lee)" && "(Last Name|=| spencer)"); Thanks. ChrisPlans to make "Generate Presentation with Zia AI" available as API endpoint?
This 'Generate Presentation with Zia' feature has great potential, and we would like to be able to trigger it automatically from a workflow. https://show.zoho.com/home/ziaai/generate Is there already a way to trigger this via API? If not, is there anyHow to setup noreply@ example.com
How do I setup noreply@example.com so the mail never gets delivered. I currently have a catchall setup aswell.Pleas unblock E-Mail-Adress service@montana-energie.de / kontakt@montana-energie.de
Dear Zoho Support, Could you please unblock service@montana-energie.de / kontakt@montana-energie.de which belongs to a regular customer with whom we are having frequent business-related conversations. Thank you very much in advance, Erdem Kar homewiseUnable to change alias in the from field on the ZOHO mac app
I have 1 main mail address, and 3 alias's. on the web mailbox when I create a new email, I can select the alias's from the dropdown in the from field. On the app no dropdown is available.Zmail mobile application
ho do i remove people from this appMy allies email (info@xxxx.com) was been deleted by system, and I can not build the same info allies email now
Dear Zoho Mail Support Team, I am the super administrator of the Zoho organization 【Organization Name, as shown in Admin Console】. I am writing to report an urgent issue with two of our custom-domain email addresses and to request your help restoringCannot create mail account
Hi, i have a problem, i can't create a mail account every time i try the error massage like this Oops! Something went wrong during mailbox creation. Please try again please helpAmazon.it always ends up in spam
Emails from amazon.it always end up in the spam folder, even though I have added the domain and the various individual Amazon addresses for shipping, payments, and other matters to the trusted lists at the user administrator level. What should I cheYour Authenticate email domain (SPF, DKIM, DMARC) is bad to say the least
How about actual instructions rather than vague generalities? There is no way to complete this with what is provided. Please provide specific verifiable steps.Generate a Zoho Sign link
From time to time I get a response "I never received your you e-document for electronic signature" is there a way to generate a Zoho Sign link to share.ChatGPT Plugin / MCP Server auth error
Hi all I'm trying to connect the ChatGPT plugin for Zoho CRM but after username stage of the auth process, I get this error from the URL https://mcp.zoho.eu/mcp-client/ {"error_description":"Invalid request url, Request is not as per defined in oauthZeptomail in the blacklists
Hello, I noticed some hard bounces while sending emails, and upon checking the details, I see that we have been added to the blacklists of certain spam lists: Bounce category: Policy failure Reason: ip-issues Message: 5.7.1 Service unavailable; clientPossible to reorder Pipelines position?
I have multiple Pipelines and want to reorder their positions, so that in the Deals module record for the Pipeline field, I have them ordered in a certain way. Is there a way to reorder the position of the Pipelines without deleting existing PipelinesCategorize Items with Item Headers
Hello customers, Did you ever want to classify items based on specific categories to help your customers understand your invoice better? With the new Item Header feature, you can easily categorize items in your invoices and estimates and give them a common title. Item Headers are available in the Invoices, the Recurring Invoices and the Estimates module. It can be carried forward from estimates to invoices at the time of converting the estimates. To add an item header: Go to the Estimates, InvoicesGettting "You are Offline" Messages all the time
Al of a sudden, a few days ago, I suddenly began getting a message on the bottom left side of the Mail App saying "You are Offline". Why? Does it mean I'm not getting incoming mails now? why is has started?Zoho CRM Quotes – Subform and PDF/Writer Limitations
Hello, I am encountering the following limitations in Zoho CRM Quotes: Custom product images cannot be uploaded in the subform – the image upload field cannot be added; only the file upload field is available. File upload placeholders cannot be used inInvoice Only Shipped Items
Dear Zoho, We are a company that deals with sales orders with 600-1000 lines We need to be able to do partial invoicing based on shipped items Right now when we click convert to invoice we can not only select items that have een shipped It takes hoursAlias Email Id already exists
Hi, I just verified my domain sesque (dot) com and now I am trying to create the admin account using admin (at) sesque (dot) com, but I am getting an error saying "Alias Email Id already exists". I used to have another Zoho account with this email address,Show backordered items on packing slip
We send out a lot of large orders, and often there are one or two things backordered. How can I fix the packing slips to show quantity ordered & quantity packed There should also be the ability to "ship" 0 of an item so the receiver knows that thingsMake better hiring decisions with Compare Applications and Zia Insights (Beta)
When multiple candidates apply for different job openings, evaluating each application against the right job requirements can take time. Reviewing resumes, candidate details, and interview feedback separately can make it harder to assess role fit andAd-hoc approvals are now available in CRM approval processes
Released for all DCs. Hello everyone, We've introduced ad-hoc approvals in CRM approval processes. This enhancement lets approvers add additional approvers when needed, without changing the configured approval workflow. How the approval process worksIntroducing PRM: Build, manage, and scale your partner ecosystem
Growing a partner ecosystem is a good problem to have. What starts as a handful of partners can quickly turn into a maze of spreadsheets, emails, and disconnected processes. More partners mean more opportunities, greater reach, and new ways to growData Subject Requests in Zoho Mail: Retrieve and export email data for legal and compliance needs
Organizations are often required to retrieve specific email communication data in response to legal investigations or compliance audits. The Data Subject Requests (DSR) feature in the Zoho Mail Admin Console allows administrators to search for all emailWhy are Contact Form 7 file uploads not reaching my Zoho CRM even though the form submits successfully?
This can happen when Contact Form 7 successfully processes a submission, but the uploaded file isn't being transferred in the format Zoho CRM expects. Your other fields, such as name, email, and phone number, might reach Zoho while the attachment remainsNext Page