Referring to this closed topic: https://help.zoho.com/portal/en/community/topic/replace-imap-with-mapi I am investigating the use of the MS Exchange Sync module to replace access via IMAP.

According to the instructions in https://help.zoho.com/portal/en/kb/crm/extensions/team-collaboration/articles/microsoft-exchange-administrator-guide#Prerequisites, one of the prerequisites is to have Basic Authentication enabled. So do i understand correctly that this means a service account or user credentials must be input into the MS Exchange Sync module for it to work correctly?