WFH Tip : 31 How to end chats handled by the Zobot?

WFH Tip : 31 How to end chats handled by the Zobot?

Greetings from Zoho SalesIQ!

Zoho SalesIQ's Zobot has been designed to handle conversations with your visitors in the absence of your operators. They can understand the intent of what the visitor says and respond contextually. 
To end a conversation when the visitor chooses are particular option or does a particular action, you can make use of the "end" action.

What is the end action?

The end action can be used to end an ongoing conversation with a website visitor. This action, when used, will end the conversation immediately without any waiting time.

Sample Code:
  1. {
  2.  "action": "end",
  3. "replies": ["The chat has ended."]
  4. }

If you want to end conversations with visitors after a few seconds and not immediately, you can make use of the "Delay" in end action

What is the Delay in end action?

You can schedule a delay for the end of a chat. This will end the chat after the set waiting time and not immediately. 
The delay will be unscheduled if the visitor types a message/ sends a message/ agents join the chat/  chat is handed off to the agent. 
The minimum delay that can be set is 30 seconds and the maximum is 10800 seconds(3 hours).

Sample Code:
  1. {
  2.  "action" : "end",
  3.  "delay" : "30"
  4.  "replies" : ["Ok, I'll be ending this chat soon anytime now"]
  5. }
P.S. The Zobot also supports auto-reject that will automatically end the chat and not leave it unattended when the Zobot forwards/routes a chat to an agent and the operators are unavailable to pick it up. Learn more.

                                      

To learn more about this, start building your own Zobot right away.
For more information, check out our Help Documentation.

Regards,
Michelle

    Access your files securely from anywhere

        Zoho Developer Community

            Bootcamp
            Community
            Pricing
            Webinars
            What's New
            Integrations
            Contact Support
            Contact Sales

              Zoho Survey Resources
                Features
                Survey Templates
                Integrations
                Community
                iOS Mobile Surveys
                Pricing
                Android Mobile Surveys
                Insurvey Blogs
                Insight Blogs
                Tips & Tricks





                              Latest Feature Updates


                                  Zoho Desk Resources

                                  • Desk Community Learning Series


                                  • Digest


                                  • Functions


                                  • Meetups


                                  • Kbase


                                  • Resources


                                  • Glossary


                                  • Desk Marketplace


                                  • MVP Corner


                                  • Word of the Day




                                      Zoho Marketing Automation
                                        Zoho SalesIQ Resources


                                              Manage your brands on social media
                                              Access Zoho Social

                                                Zoho Pagesense Resources


                                                    Zoho TeamInbox Resources

                                                      Zoho DataPrep Resources



                                                        Zoho CRM Plus Resources

                                                          Zoho Books Resources


                                                            Zoho Subscriptions Resources

                                                              Zoho Projects Resources


                                                                Zoho Sprints Resources


                                                                  Qntrl Resources


                                                                    Zoho Creator Resources



                                                                        Zoho Campaigns Resources


                                                                          Zoho CRM Resources

                                                                          • CRM Community Learning Series

                                                                            CRM Community Learning Series


                                                                          • Kaizen

                                                                            Kaizen

                                                                          • Functions

                                                                            Functions

                                                                          • Meetups

                                                                            Meetups

                                                                          • Kbase

                                                                            Kbase

                                                                          • Resources

                                                                            Resources

                                                                          • Digest

                                                                            Digest

                                                                          • CRM Marketplace

                                                                            CRM Marketplace

                                                                          • MVP Corner

                                                                            MVP Corner





                                                                              Design. Discuss. Deliver.

                                                                              Create visually engaging stories with Zoho Show.

                                                                              Get Started Now