Hi I'm excited about the new announcement for Business Messaging in Zoho Desk.

However I'm unclear the use case for Business Messaging when Live Chat already exists?
Is Business Messaging essentially a new version of Live Chat but built for use in the Instant Messaging Module?

If this is the case am I right in guessing that the point of the new Business Messaging is to bring embedded Live Chat functionality into the IM Module rather than having a separate Live Chat/Sales IQ  Module?

Is it a case that the new Business Messaging also allows for chat Bots to interact with the chat and for those conversations to be handed over to a live agent, where as SalesIQ Live chat couldnt do this?

Or am I missing the point completely with the new Business Messaging?
Should I stay with SalesIQ live chat? OR should I move my live chat system over to IM/Business Messaging