Below is a prime example of the admins closing a thread of an issue we have been waiting years to be resolved claiming it's fixed, IT'S NOT!

The question is around adding BCC to workflows, the solution is adding BCC is to mass emails which is not even the same thing.  A lot of these people working for Zoho have zero clue about the product the user know more.  

You need to train people better and get that thread reopened and a solution being looked at.