Zoho Desk Community Digest - April 2019
Top Product Announcements
Latest updates to Blueprint includes:
- Blueprint Canvas Expand/Collapse Option
- Make Auto Transition as a Common Transition
- State Connectors from the Canvas Chart
Tags supported as a criteria in Analytics
ASAP Home page widget customization
Top Product Enhancements
Blueprint:
- Increased the number of State Level SLAs as 3
- Increased the number of Common Transitions as 5 for Enterprise accounts.
- During and After Count in sub-tabs
- Quick Deletion of States & Transitions from the respective lists.
Chat Module Enhancements
- Syncing desk departments and users with SalesIQ
- Alert Message while disabling chat
- Error Message While Enabling chat
- License Check in URLs an Gamification
Ask the Expert Session
Ask the Experts 1: Setting up departments and multi-branding
Ask the Experts 2: Advanced process automation
Ask the Experts 3: Reports and Dashboards
Ask the Experts 4: Agent Productivity
Ask the Experts 5: Zoho Desk Extensibility
Other Discussion