Zoho Desk Community Digest - August 2020
Marketplace Updates
- Building Extensions #2: An introductory post on the features supported in the platform to build Extensions
Other Enhancements
- Marketplace support now available in the Help Center.
- Mass actions, such as bulk assigning, updating, deleting, closing, or moving multiple tickets are now possible. You can perform these actions on up to 10 tickets at a time. This functionality is available in all paid editions.
- Agents can now receive desktop notifications even when they are in the idle state, based on browser permissions. This functionality is available in all paid editions.
- Custom functions can now be associated to Macros. You can also apply Macros to multiple tickets from the ticket list and queue view.
- Introduced the option to enable a Content Security Policy for the Help Center. This functionality helps avoid cyber attacks, such as cross-site scripting.
- Moved the Remote Auth option from the Rebranding section under Help Center settings to the User Authentication section under Setup. Also, provided label recommendations for the SAML Page. This functionality is available in all paid editions.
Important Community Discussions
- Critical Change: Deprecating Support for Authtokens >>
- Export tickets to a spreadsheet >>
- Function to Manually Upload Contacts to CRM >>
Community Learning Series
- Automation 7 - Auto-update Email Content to a Ticket
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