Zoho Desk Community Digest - January 2019

Zoho Desk Community Digest - January 2019



Top Product Announcements
​
Do more with live chat, thanks to SalesIQ.
Let your apps converse with each other, seamlessly.
The new and improved Reply Editor, tailored to your requirements.
SLA Metrics Dashboard
Setting up Zoho Desk for Office 365 Integration
 
Other Product Enhancements

Round robin assignment for offline agents
As an update to our recent Slack Integration, you can now :
  • Send messages to private channels
  • Deliver automated notifications via direct messages
  • Create, Reply, and Comment on tickets

Ask the Expert Session


Ask the Experts 1: Setting up departments and multi-branding
Ask the Experts 2: Advanced process automation
Ask the Experts 3: Reports and Dashboards

We're proud to share the awards we bagged recently, take a look at them here: