New Features of the Month

• Multi-lingual Knowledge Base is available for beta access. 
  
   
  
  

Quick Enhancements

• SSL certificate is now mandatory to complete domain mapping
  

Most talked about topics

• How to create auto-replies within Desk
  

• How to generate oath access token with the help of API only
  

• Sharing Knowledge Base articles across multiple departments
  

Community learning series  

• Ask the experts 10: Zoho Desk Best Practices
  

• Zoho Desk Community Meetup 2020: ANZ
  

Articles we are reading

• Snippets from Success Stories. Read more