Zoho Desk Community Digest - September 2021
New Feature
- Multiple account handling is now available in ASAP web widget ticket form and detail page properties.
Other Enhancements
- Webhook URL failure handling - If a webhook has more than 100 failure events within an hour, the webhook will then be temporarily disabled and an email alert will be sent for the disabled webhook.
- SAML License Update Changes - We have handled auto enable/disable cases for SAML based on the license changes [upgrade/downgrade].
Important Community Discussions
- Avoid duplicate tickets created for e-mail replies >>
- Snippets and Email Templates can act as canned response functionalities >>
Articles we are reading
- Navigating email templates just got a lot easier! Read more
- Leveraging the Voice of Customer Read more