Images not loading on Customer portal widget "Customer Portals Essentials" in IE
Hi, I've loaded some custom images into the "Customer Portals Essentials" widget in the customer portal and they dont seem to be loading in Internet Explorer. I'm still playing around with the new "Lab Interface" so haven't set it as the primary yet but I didn't think this would cause any issue. I've cleared the cache and temp files and reloaded page without any luck. I've checked Chrome, Edge, Firefox & Opera and the images load fine for all of them, IE seems to be the only one with the issue. Is
customer login link not responding
Hi there, The customer login that is supposed to come up in our support portal is timing out as non responsive (accounts.zohoportal.com took to long). https://support.midfinsystems.com/portal/ Any one have any ideas on how to get it working again. The agent login seems to work fine. Best, Theresa
Knowledge Base Navigation not working
I have build a KB with several categories, sections and sub-sections. If I click on a category you can see the expanding list below with sub-sections. Several Articles are assocated with the sub-section. However if I click on the red link the list of articles within the sub-section is not shown to the right!? (it stays on the last article viewed). However if I click the link in blue the list comes up below as expected. Why is the link to the left in the document hieraky not working?
Save customization changes to reports
Hello, I currently use the free version at ZOHO Desk and I have a question. When I customize some report, can I save the customization changes? If it's possible, how can I do that? Best Regards, Gabriel Araújo Hernández
Some Changes to Custom Views
From time to time, we build and ship small changes that improve your Zoho Support experience. Over the next 3 weeks, we'll be making one such change to our Custom Views functionality. Currently, custom views for requests can be created without specifying a status. Pretty soon, we're making 'status' a mandatory field while creating custom views for requests. This change will happen in the last week of December 2013. We've observed that users create custom views to observe and track open requests,
Please Help - All inbound email going to SPAM tickets
I'm not sure if my last message went through. For some reason all of my inbound emails are creating tickets but they are going right to SPAM.. I have lost key customer communications. Please TURN OFF my SPAM filter in ZOHO.. Thank you.
How to get time entry informations by api
Good afternoon How can I get time entry informations by zohosupport api, now i just can get basic informations of the request. Tks Igor Ferreira DigitalMed - Brasil
Time Entry Module and/or Tab missing from Tickets and Modules
Time Entry Module and/or Tab missing from Tickets and Modules. I saw it 2 weeks ago, but I do not see it at all anymore. Is this a known glitch? Even under new trial account, I do not see this.
Zoho Desk- Is there any option to have a preferred screen name.
I recently created Zoho Desk Portal and found that when someone replies to ticket in my portal then instead of show his/her name, there shows xyz( if his mail id is xyz@gmail.com and name is Zammy) as screen name, and also in response email from noreply@zohodiscussion.com. For example- You(say Name-Sam with mail id- abcd@gmail.com) posted and idea/post in my portal and someone(say Name- Kelvin with mail id xyz@gmail.com) has replied/commented to your post. Then you and i will receive a email from
Bug in Costumer Portal - Zoho Desk
Hi when someone is logged in the portal takes place a bug that breaks the page. In addition the logo and favicon is not seen in the portal I hope you can help me with this request. Regards.
backup with garbage
Hi We use ZOHO DESK and I make an account backup and the resulting file have a lot of lines (records) that begin with a blank cell. Is posible to avoid this? Is that normal ? Thanks
Changing text on "Call to Action Links" widget
Hi, In my customer portal the "Call to Action Links" widget (seen below) has a typo that I want to fix but I cant see where in the portal customisation interface I can edit this. I only really want to remove the "s" from "Submit a Tickets". Would anyone be able to point me in the direction of where this text is managed?
Smart navigation?
When setting up a Knowledge Base Category there is an option to choose "Smart navigation" or "List VIew" ... what is the difference? and how does it affect my layout?
Ticket Data Display
Hi, Can you help please. Is there a way of rearranging the data in list view for the ticket data. It is currently shown as Ticket number, description, Date Opened. Is it possible to rearrange it to show Ticket Number, Assigned To, Description for example. Thanks Kevin
Ticket status differs in Account View and Support Request View
The status of tickets differs from the Account View vs the individual ticket view. . TIcket 2827 as seen in the Account view says Open.
Ticket Data Display
Hi, Is there any way to change the data order viewed in the ticket Thanks Kevin
My boss started zoho desk with a bad name, how can i change that?
Hi, My boss started our zoho desk account with his own name but I would like to use the name of the company instead, I didn't find out where i can adjust that name and the URL to our zoho desk setup. Thanks for your help. Alexis
Report View for more than 180 Days
Hi, We are using the Free edition of Zoho Support, We need to view the Ticket Data for More than 180 Days, But system supports only 180 days. Can you assist how can we access the yearly data. Or even How to Export the Data for more than 180 days. Ritesh Kanakia
Escalate a ticket from office based support to on-site maintenance visit.
I operate a business that provides email and telephone technical support initially, however if a fault cannot be resolved this way we send a technician to site. Currently this process is quite disjointed using Zoho - we have to log the initial enquiry in Support and then schedule a site visit in CRM and finally invoice in Books. It would be great if Zoho looked to integrate a number of their platforms to create a comprehensive field service management software solution such as http://www.synchroteam.com/
Automatic authentication
I have a problem with authentication I have been configuring remote logout and remote login url, when save return an error " Unable to process your request " also timestamp is missing i reported the issue a few days ago https://help.zoho.com/portal/en/community/topic/time-stamp-is-missing we are paying zoho plus it is not possible that is not working well
Account Number Display
Greetings! I are relatively new to Zoho Help Desk and so far I like it. An issue that I'm trying to work around is the display of account numbers on Tickets. All of our customers have account numbers. Those account numbers are needed in order to pull the customer up in different systems. I'm finding that I have to jump through some hoops in Desk to find an account number associated with a customer/contact. I would like to be able to see the customer account number on any ticket after the ticket
https://seneam.iit.mx/
https://seneam.iit.mx/ 400 bad request
I need a report of all my accounts with certain criteria: the string "CCAA" is contained in the account name !!
Hi, I want to create one report that contain all the account with the string CCAA in the account name. is that possible ? I dont want "filter options". Actually, i have to make two or three reports to obtain the desired final report. Thanks
Knowledge Base Sub Sections Name still in use after delete?
If I delete a Zoho Desk Knowledge Base Sub Section and then try to re-create it again using the same name, I am told the name is in use. Seem the entry is still active in the DB even if I removed from the list!
HTML5 in Knowledge Base Articles
I am trying to embed a video in my Knoweldge Base in HTML5 but It is not able to show? It seems that when I publish my HTML page it removes the video tag from the HTML? How do I include video in my Knowledge pages (trying to build a media rich user guide) ?
Record of All Calls Within Zoho Desk
We are using Zoho Desk & Twilio for telephony. When we miss a call, we see that a ticket is created automatically (great btw) and we can play the voice message. However, we don't see tickets being recorded for incoming calls that are answered. Is there a way to see a list of all calls within zoho desk ?In some cases, the call gets dropped when transferring between two agents, and we'd love to be able to call the customer back.
Data Storage Limit for Free Version of Desk
What is the data storage limit for the free version of Zoho Desk?
Tickets calculated in Resolution Times
Is there a way to create a status or a flag that would remove a ticket from being included when calculating resolution times? We have a status that we use (not a closed one) when a ticket needs work from another department. we need to keep it open so that we can notify the customer when the work is completed, but sometimes this takes months or years and it is really throwing off our ability to manage resolution times. Ideas?
Turn off reply to customer in tickets?
Hi, we are on the free version of ZOHO Desk, and are thinking about upgrading to the full version soon. We pay for licences to ZOHO CRM, and understand that we can attach tickets to our CRM clients within the full version of Desk. However, I would like to know if there is a way to remove the ability to forward or reply within the ticket? We plan on using the ticketing system internally, and do not want to use any of the public / client interaction functions. Basically, I do not want my staff accidentally
Tags in Dashboard
Hello and greetings from germany, we are currently testing Zoho desk and we hope we can switch from zendesk to your program, as we are already using zoho crm. Is there a way to get a Dashboard or a Reporting on Tags. We are a Software company and tag our tickets on different parts of our product. Now at the end of a month or on a weekly basis, we want to see how many tickets came in with specific tags. Is this possible?
live chat doesn't work!
Hi, in our zoho desk portal, the chat was active but it didn't appeared in our customer's profiles. They were not able to see the chat icon and chat with us. I tried to deactivate the chat and reactivate it but it's not possible! And this is a HUGE PROBLEM for us because we need the chat to work with our customers! when I click Setup -> Chanels -> Chat -> Enable chat it appears an error message that says that's impossible to process request at this time. Please try again later. We need to reactivate
features of Trial Version
what are the features available after the trial version
From Email Address Not Available In Templates
When saving email templates, the "from email" field is not displaying all of the from email addresses that I have configured. I expect to see all of my verified from email addresses that I have setup for my account. As you can see the "artist" email address is missing from the template selection. See screenshots attached
Setting "from address" per agent
We have FROM ADDRESSES set up for each agent, and what their from address to automate when they are replying to a ticket. Is that possible?
Enabling Chat problem
Hello, I'm usin the 15 day trial. I'm interested to see what are the options to customize the chat but I can't enable it. If I press Enable chat, it tells me that enabling has been successful but nothing really happens. Enable Chat button stays in the same spot.
Unable to save SMTP details
Hi, We have recently noticed that our email replies from Desk is not going out to our customers since early December which we think this could be due to the new change from Support to Desk. Upon further checks we have noticed that our SMTP details was left blank therefore proceeded to reenter the password details however it refuses to save with an error code "Error while processing the request! Unable to connect SMTP server: mail.domainname.com, Port: 465". Appreciate your assistance at the soonest
Skype Button
Trying to add Skype button in Zoho Support customer portal using this script (From Skype site): <script type="text/javascript" src="http://www.skypeassets.com/i/scom/js/skype-uri.js"></script> <div id="SkypeButton_Call_xxx"> <script type="text/javascript"> Skype.ui({ "name": "call", "element": "SkypeButton_Call_xxx", "participants": ["xxx"], "imageSize": 32 }); </script> </div> (I've replaced Skype user name with xxx) HTML gets mangled by Zoho support site. Any
'Solution Owner cannot be NULL' when trying to add a new solution
When I try to add a new solution, I keep getting this error: Solution Owner cannot be NULL (code 4832) The URL I use to add a new solution: https://desk.zoho.com/api/json/solutions/addrecords?authtoken=XXXXXXXX&portal=XXXXXXXX&department=XXXXXXXX&xml=<requests><row no="1"><fl val="Solution Title">Vanuit de website</fl><fl val="Answer">Het antwoord</fl><fl val="Topic">Vanuit de website</fl><fl val="Status">Draft</fl><fl val="Solution Owner">Sample</fl></row></requests>
Why aren't zoho desk notifications able to route via SMTP
THough we've configured SMTP in our Zoho Desk, we notice that all the contact notifications that we send out are still sent from our custom from address via service-mailer.zohosupport.com Why aren't we able to send directly via SMTP though configured ?
Gallery doesn't work
I'm trying to editing an article but the galley icon doesn't work. I need to insert a picture in my article...
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