Has anyone else had problems getting through to Zoho Support lately?
I've been trying to get through to Zoho Support for days regarding CRM and Creator and can't reach anyone. Anyone else having this issue? Wondering if it's just me(?). I posted a support ticket in the help system - no response from anyone in 13 days Any time I call, it says all reps are busy, keeps me on hold for five minutes, then tells me to leave a message. I leave a voice message with my phone # but no one ever calls back. Open support tickets online have a Chat button. The Chat button does
Time-based actions
Hi there, I'm trying to set up some email alerts using the Time-Based actions in the Supervise Automation section. I'd like to be able to send alerts to Support Reps whenever a Request is 1 hour from its due date, at its due date and 1 hour overdue etc. I've tried to set this up by making an alert to send when the 'hours to due date' is '1' and 'hours since due date' is '1', but I'm not getting any email notifications coming through. The requests have been made in the same department as the time-based
Is it possible to apply multiple contacts to one request?
In the scenario where a client has two (or more) people that need to be updated on the status of a request, how do I assign both contacts to the request so they both get email updates, etc.
Can the editor used to enter or update the description be made larger
Are there any plans in a future version to enlarge the text editor used to enter information into the description of the request? It gets quite frustrating especially for some of the more complex issues, to work with the small editor. Even if the editor had the ability to be resized, that would be fine. Thanks, Bill
License check failed. Contact Zoho Support
./../classes/:./../lib/HTTPClient.jar:./../lib/AdvWmsServerCommon.jar:./../lib/ZohoTeleAdapter.jar:./../lib/json.jar:./../lib/AdvWmsCommon.jar:./../teleadapters/elastix16/lib/asterisk-java-1.0.0.M3.jar:./../teleadapters/elastix16/lib/ZTIElastix16Impl.jar =============================================================================== . . REMOTE_HOME: ./.. . JAVA: /usr/bin/java . JAVA_OPTS: -Dadapter.home=./.. -Djava.util.logging.config.file=../conf/logging.properties . CLASSPATH: ./../classes/:./../lib/HTTPClient.jar:./../lib/AdvWmsServerCommon.jar:./../lib/ZohoTeleAdapter.jar:./../lib/json.jar:./../lib/AdvWmsCommon.jar:./../teleadapters/elastix16/lib/asterisk-java-1.0.0.M3.jar:./../teleadapters/elastix16/lib/ZTIElastix16Impl.jar
Embed a graph in Support homepage
Hello, One of my colleagues has a graph showing number of requests embedded in his homepage in Zoho Support - just wondered if this is something I can implement for all users. Please see the attached screenshot. Not sure if it's present because of the browser of OS he is using (Chrome and Apple). I use Windows 8 and Chrome, but I don't get that graph in my Home tab. Would be great if I could select a specific graph to include in the Home tab view. Just a thought, wondered if it's possible? Many
Overdue Requests not updating in Dashboards
Hi there, I have some custom Dashboards to reflect whether Requests for Accounts are overdue (overdue = true/false). My issue is that when Requests pass their deadline and become overdue, this is not automatically reflected in the Dashboard. I need to go into the Request itself for it to translate its status to the Dashboard. This is a problem for me, as my management team will want to be able to view overdue Requests in the Dashboard without having to go into each Request in turn to make sure the
Email Confirmation link
Hi , I want to display the subscription confirmation button on the thank you page . Can you tell me is it possible to display the button on the Thank you page. I have created the auto-responder mail on sign-up , right now the customer gets the mail regarding the confirmation in which the confirmation button is given , I want to display the button on the thank-you page . The page I am using to display after the form is submitted.
Recurring Requests
Hi I saw this forum post but had a similar question about Requests. https://help.zoho.com/portal/en/community/topic/recurring-tasks-1-7-2013 Given there is no feature for recurring tasks, and as far as I can tell recurring Requests, would there be a way to create Requests using the API? A similar but simple recurring monthly Request might be "Perform actions A for client" and have the API auto-assign the Request to an Account. Maybe use a lookup table (to check for several clients and their Request
Deleted Requests still showing in Reports & Dashboards
Hi there, I've made some custom reports & dashboards in Zoho Support. These are showing data fro Requests that have been deleted. I only want them to show Requests that still exist against the Accounts they are associated with. I know it may take some time for the data to be refreshed, but if I create new Requests these are displayed in the reports & dashboards straight away - whereas deleted Requests do not disappear. Any idea why this is the case, and is there any way I can amend it? Many thanks,
Mandatory fields in ZoHo support web forms.
I found the procedure for making CRM web form fields mandatory here: https://support.zoho.com/portal/zohocorp/ShowEntityInfo.do?module=Solutions&id=0303a6337fe44abb9b783cf508a875f4&from=listView&showpage=DetailsView&&prevModule=Solutions&TO_INDEX=10&FROM_INDEX=1¤tOption=50&selectedDept=986e3d974ae6bad266ebfa91ec0a3a8a&cvid=null&recordNum=23&ct=1375655452136&isload=true How do you do the same for ZoHo support web form fields?
cc another contact on an account
So I have company A, and I have two contacts there - contact B and contact C. Contact B sends in a request. I reply, but I want contact C to also be copied. How can I search from the reply screen to find contact C's info/insert their email into the cc field? Thanks, Terri Z
Department pre-load from query string parameter.
Hello Zoho, Is it possible to pre-select a department based on a query string parameter or other method? We are expanding on a variant of our main product, and were wishing to separate support requests based on product line. If it is possible to pre-select a department for the product line used, then it would be helpful to streamline the support process. Thank you for your time, Jason Aldrich
Zoho Support API getsearchrecords equivalent?
Hi, I'm trying to create a report that will show the number of tickets that were unanswered by the end of the same day. E.g. if a ticket came in at 7am, it should be answered by 5pm that same day or otherwise it would show up in the report. I don't see a way of doing this using the conventional reporting system. The 'between' operator requires me to hardcode dates which means I would have to modify the report each time I wanted to use it. As an alternative, I thought to create a custom report via
Unable to delete SLA
Hello, I've made some custom Service Level Agreements in Zoho Support. I want to delete one of them, but there appears to be some kind of bug which is preventing me from doing so. When I delete, the SLA remains, and when I choose to deactivate, I get an error message saying "Unable to process your request click here go back." What I think is happening is the delete has failed to remove the SLA (due to a bug), and so the system cannot recognise the SLA to deactivate it. Either way, the SLA is still
Tickects search - Dropdown for the period is hidden
Hi all, Since today I cannot find tickets by any criteria, including the ID, when they are more than 7 days old. In the past, I believe that until last friday, we had a dropdown list to choose the period to search, but it was hidden in this new interface TODAY. How can we work without to find tickets ? Is it my mistake? Best Regards, Paulo Palmerio
How can I integrate emails sent to company support email address with Zoho Support to create a ticket
So here's the scenario I want to implement at our company. Say the email for support is support@example.com Can the process be set up so that: 1. Customer sends email to support@example.com 2. Integration with Zoho Support automatically opens a ticket in the Support module 3. Our customer service reps are notified of the new ticket 4. If the customer who sends the email exists in an account in the CRM will this also be recorded in the CRM for our sales reps to track
"Mail Server Setings" disappeared from my Email channel
I deleted an old email to configure a new one in my Zoho Support interface. After deleting the old one, the tab where I can configure my mail server has disappeared. Before deleting the mail I can see 4 tabs under Email channel, and now I can see only three. Can you help me? Greetings
Gmail ou Zoho Mail integration
Are there any plans to integrate Zoho Support with Gmail (such as a gadget to create and view requests from Gmail's interface), or with Zoho Mail?
Webforms not working
I tried creating one just copied and pasted it and it's not working.... http://www.socialfabric.us/test.php Thanks
Support in portuguese
I like to how how we can be a support in Portuguese to take our doubts. Do you have a phone or any consultant in Brazil?
Unable to schedule a custom report in Zoho support
Every time I try to schedule a custom report it fails saying no data. an example e-mail: Dear Graeme Ross, You are receiving this mail from Zoho Support Report Scheduler. Scheduled Report Name: Open Request Summary - for all time No data is there for this report in your account. Zoho Support
Request Creation via Zoho (are emails automatically sent?)
Hi, I'm trying to verify what happens for certain when I create a request manually within the Zoho Support Console. If I add a contact name and email, I want to be sure the ticket is created but NOT that the contact on file is sent the ticket (in the case of a phone request). Once the ticket is created and in the queue, of course we like the ability to reply. I tried to figure this out by looking at Email templates but I am not 100% convinced. I also tested it but want to be sure that just creating
Zoho Support website doesn't work on Android tablet
The Zoho support doesn't fully work on the Android tablet. When I open a browser, like Chrome, and start adding comments to an Issue, it backs me out to the Home screen. I can't add commments using my tablet. Also, can you get rid of the Flash features. This is obsolete technology and doesn't work on iPads or Android tablets.
Bug on Zoho Forum
Good night! =) Whenever we open a topic here to start a discussion, report a problem etc, Zoho gives us a series of other topics that might be related to what we're communicating. However, when we try to open one of the suggestions, the screen that shows up is the one below Can u fix it, please? By the way, I couldn't find a Forum of "Zoho Forum" or sth..... U could include one like this, just a suggestion :-) Thanks in advance!! =) Dudu
Utilize Email Notifications
Hi there, I was wondering if it is possible to have email notifications added when say, an internal comment is added to a support ticket. I'd like the ticket owner to receive an email when the support ticket is updated. Much appreciated! Thomas
Customer portal info
Is it possible to have a customer access the customer portal and provide shipping address and phone number and have that information automatically added to the customer contact in Zoho support?
Help Support? where ?
I liked zoho sites because i like the way one can make a site , but i had 2 problems and i dont want have more problems . The published site is innacesible and deleted few time ago one create and nobody solve this big problem and after what can do ? create other site on a responsable server bcz one cant have a site on a place that dont works only 404 errors and error publishing site , contact support and suppor dont do nothing .. what a shame.another site lost .
Can you use ZOHO Support addrecords API within a Java rather than in form post?
Additional detail: We would like to use the 4 ZOHO SUPPORT API's using a Java function (Web Service) and I'm curios if you have a template or a sample code that I can review and get familiar with. Most of the samples I see in the web are ZOHO CRM and I'm wondering if ZOHO Support has one. It would be great to use libraries from ZOHO Support to make the coding simple and fast. Thanks so much for any assistance you can give.
jquery vs blogger
hello i have appied jquery mobile accordion in our blog. while blog load its work file. then click to any heading of post then make some trouble in accordion part its display twice like pls help me http://edumathsksa.blogspot.com/ thanks
Subscribing
Every time I try to "subscribe" I follow the instructions to copy/paste the URL but it won't let me Please I need help anyone... so fustrating!!
Server error on "Forgot password" or user registration
Hi I am currently testing Zoho, but I get this "Server error occured" just after a couple of minutes of testing: https://support.zoho.com/portal/enonic/PortalLoginPage.do?mode=forgetPassword
Email Notification for new requests
I'd like to be able to be notified when a new request is submitted. I currently have all of the Email notification boxes checked and I get emails once the request has been assigned. However, I need to get an email when a new request has been submitted so that I know to go to the portal and assign it to someone. Is there a setting for this that I'm missing?
Company Name on request form?
Is there a way to include a company name field on the support request form? We need to know who the person requesting help is working for. [Edit] I should mention that we are trying to use this system for several companies who we provide service for. I suppose most use it for internal company support.
No entran correos enviado
Hace un par de horas no llegan correos enviados a cuenta configurada en zoho, algún problema con zoho? Agradezco una pronta respuesta.
How to save custom reports in Zoho Support
Hi, is it possible to save my custom reports in Zoho. I can create a custom report but i don't know how to save it. Also I would like to know if I can export my custom reports to xls, I see the export button in default reports but when I run a custom the button disappear. Thank you in advance Best regards Samuel
Gaining back control of our zoho support portal
Dear Team We had set up an account for Zoho support where I was set as main admin, But recently some ex-employees who had admin access have remved our access to support portal, now wecannot zoho support portal. These Ex-employees had left but unfortunatelt their accounts were not deactivated onsame day thats why this incident happened. Please let us know procedure by which we can take back contraol of our zoho support protal.
Spanish translation when drafting a response
When I click the button to draft an email response, Zoho Support takes the text of the previous email and places into the draft. Also, the text is prefaced with a line saying the following. ---- On Fri, 24 May 2013 09:52:47 -0700 user@domain.com wrote ---- However, we use the product in Spanish, and the line appears as ---- Activado en Fri, 24 May 2013 09:52:47 -0700 user@domain.com escribió ---- That is a bad translation. I couldn't find a way to specify the translation of this line myself. Is
Is integration with Survey Monkey planned?
Hi, do you have any plans to integrate Zoho Support with Survey Monkey? It would be great to be able to get client feedback on the support tickets as they are closed.
Reports tab is missing
Please see attachment. The reports tab is missing for all our users. It was there yesterday. Can you please check.
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