Zoho Support - "Add Request" functionality error message
When using the "Add Request" function in Support, if you assign an owner in the new request, you receive an error message prompt "Sorry for inconvenience. Please try after some time or report your issue in the feedback form given below." To make matters worse, the error message form doesn't allow us to submit the error to you. Nothing happens when we click send, and the back functionality in a browser doesn't work to return you to the request.
Viewing Zoho Support Request Attachments in Zoho CRM - Not Working
We regularly view our client's support requests in the CRM, as they are attached to the client's profile there. However, if the client provided an attachment in their email, when trying to view it we receive an error message once the PDF file is downloaded that it cannot be opened. The same attachments open fine from within Zoho Support, so it appears to be an issue within the Zoho CRM integration.
Zoho Support Contact name history
Hi , While entering contact name the email gets filled automatically. Would like to change the email with my contact name. Is there a way to clear the history or edit the same. Thanks, Geetha
Zoho Support
Hi, How to clear Contact Name and the email id associated with it. I would like to edit or clear the history of Contact names. Thanks, Geetha
Case ID
When a customer logs a Request they get a number generated from the system such as Your Incident ID is: 278700000000597047 which from the email template is ${Cases.Request Id} When it is listed in our Requests Tab inside the system it is listed as the number 104 for example. So If I generate an email template for a response and use ${Cases.Request Id} it will give the customer the number 104 which has no significance to the request/incident number they received. Please advise if I am doing something
Solutions
In the Request Section (inside the program for support reps) there is a Tab for Resolution. It would be very useful if the Rep could have a search function for available solutions here, click on the applicable one and it would insert into the resolution section. They could then paste into an email response and send. Colin
How to get email notifications?
Hello, when I open a ticket or support case, I put in the information of the person that needs the support with the email. I also put in the person that will be attending that case, but the problem is that the user does not recieve the notification and also the person attending the suopport does not recieve the email notification. Can someone help me out?
Layout tabs disappear after converting a sale.
Hi Zoho Forum and Zoho Support team, After we go through the page of converting a "lead" into a contact, the top tabs in the Zoho layout disappear, and our user is forced to log out and resign in for them to appear again at all when browsing. This happens every time they convert a sale. Is this a browser issue or a glitch of some sort that is related to their tab settings? Please note; this does not occur on our other users, we are using the old version of Zoho, and browse using mainly Firefox. Thankyou
Customer able to select all defined products instead of the associated products
Hi, I have associated products to a customer and I would like to see that he is only able to see this product instead of all products defined in ZoHo. Is that possible? cheers, Geert.
Enhanced Security for APIs and Web Forms
This announcement is to inform you that we are planning to enhance our security for APIs and Web forms. These changes will be mandatory from 4th November, 2011. Zoho-Support API Users We are planning to support APIs only in HTTPS mode, therefore you are required to make changes in the APIs that you are currently using. For more information, see the API Guide. Web-Form Users We're enhancing our security in the Zoho Support Web forms. Make the following change n the Web-to-request forms that you generated,
Zoho Support - Reports Contain HTML Tags + Cannot Report on Comments ????
When we run reports some of the fields contain annoying HTML markup tags which make the reports unreadable. Is there anyway to prevent this? Also, we would like to run a report that includes the comments. Is there a way to include this in a report? Any help would be appreciated. JSW
Calendar Integration
Are there any plans for Calendar integration with Zoho CRM or Google Calendar? In other words when requests come in, techs can resolve some requests remotely and others have to be done onsite at customer location. I consider the ability to schedule a call either through an added function or even as a task with a custom category ESSENTIAL to using this for managing support reps. So if a ticket comes in, I decide to route it to Bob and determine he needs to go onsite. It would be EXTREMELY useful
Google Apps - Support rep added not able to login
I have added the Zoho Support app in my google apps and when a google user tried to access Zoho from the google menu, he only got options to sign it... One more thing: is it really necessary for a google apps user to have a Zoho account to use Zoho Support?
Home screen
Is it possible to see ALL open requests from all departments at the same time from home screen rather than selecting the different departmets from drop down?
Custom View
I am trying to setup a custom view with the following Filter Criteria: Assigned to me and DueDate is before NOW Is this possible? Fritz
View a sheet twice with same url
Hi We have tried to integrate Zoho sheet viewer into our application. The scenario is that users can upload different types of files e.g tsv and we have different "viewers" for the files, we use Zoho for spreadsheets files. One problem, or I don´t know if it´s possible is that when we generate a link, we embed it into our application using a iframe and this works fine. The problem comes when the user have done other things in the application, in the same user session, and wants to view the file
KB lost or corrupted attached images uploaded using 'Insert Image' option
Good Morning, Last week I created and published a slew of articles to release along with our new feature set. Today, I've noticed that my images are now just thumbnails. I'm not sure what exactly has caused this. What I can tell you is that it's only the images I've uploaded using the 'Insert Image' tool provide in the KB. Images that were copied over from a Zoho Writer article are not affected. Please fix this quickly, as it has undone hours of work I spent last week getting these articles
Best practice for using Topics in Solutions
Our company sells a limited number of products that all have a lot of features and are quite complex. Our customers would intuitively search by product name in Solutions. Is it advisable to use the Topics menu to list product names and then provide solutions under each product name? If not is there somewhere that would lend itself better to this type of set up?
Global Report Scheduling
I see the ability to schedule Departmental reports; is there a way to do this for the Global Departments? Is this something that I could do with Zoho Reports so it becomes an automated task?
How to delete a mail from Mail Server Settings
Hi, We just have discovered zoho support and we created a mail from the Mail Server Settings fonctionnality. The problem is about to change the email ID, or to delete the mail we've just created. Is that possible ? Thanks, Best Regards.
Zoho Support - Email Forwarding (within Zoho Support).
Hi - I dont if it just me but when i forward an email from Zoho support that has an attachment it doesnt seem to send it. It only sends the email text. Is this is a big? Is there a workaround to this?
Enable LDAP authentication failing
Getting error: Could not enable LDAP Authentication. Ensure Domain Controller is configured for at least one of the Imported Domains. I am however able to import users with current ldap credentials. I am using openldap Address/port: ldaps://xxxxxx:636 (had to add ldap server ca cert into keystore to get this going) I have tried both the 'LDAP Server Type' as openldap as well as 'others'. 'Others' config options: Login attr: uid Mail attr: mail Dist name: dn Server logs: [14:46:27:993]|[09-21-2011]|[com.adventnet.servicedesk.setup.util.LDAPUtil]|[INFO]|[26]|:
How does appmanager monitor the HornetQ JMS server??
Is there a way we can monitor the HornetQ JMS server using jmx. We have enabled the jmx from hornetQ. I am able to connect to HornetQ from remote machines by using jconsole. But unable to monitor from AppManager. Thanks, Satheesh
Express 50 $24 / month/ Express 100 $49 / month etc
Any news on these yet? Or, define "Coming Soon..." a bit like the Second Coming, none of us really sure?
Email address book
How can I set my email address book to show the addressees alphabetically by name? (Where's the spell check icon for this page?)
embed merge fields into url
we are wanting to pass some case data (mainly case id) to a url query string parameter that is in an email template. so far, we have been able to use these merge fields in the text content of our templates, but we cannot get the fields to merge in the href of an <a> tag. is there any way to do this?
Which labels do I use for Printing Labels from leads?
Please help me find sheets of labels which I can use in Zoho for Printing Labels from Leads. I tried to find some in the local business stores, but couldn't find anything. Thank you in Advance, Josef
Number font color issue in Writer and in Knowledge Base
I have been creating my KB articles in Writer first since Word is not compatible and I have issues with the KB formatting changes that don't get saved (another issue I reported that hasn't been resolved). In writer when I change the font coloring for my article the font of my bullet points (numbered) doesn't change with the rest of the text. So I thought that's not a big deal, when I copy and paste it into the KB I'll just change the font color there. Unfortunately, I'm still have issues in the
Drop Down Lists in Zoho Support
I am trying to set up a drop down list within a drop down list. For example: after selecting a Field Name, you could select from a drop down list, once selected you could select from another drop down list. Example You have a field called RUGS, you use the dropdown list and select RED which has another dropdwon list for instance SHAG,LOW PILE, WEAVE and you can further drill down. I am having the worse time in doing this, am I barking up the wrong tree? I am a neophyte!
How do I revert to default?
Hi, I've recently started trying to use Zoho and have made a few mistakes with the way I have configured the fields in my contacts. I don't have any contacts within yet. I'd like to return all my settings back to their out of the box configuration and start again. How is this done? Cheers.
Entered contacts/leads from 7/9/2011 not showing in search.
Hi to whom it may concern, I've noticed every now and again we double up on contacts in the office. At first I thought we were just being lazy and not searching or organizing our contacts efficiently, but I found that sometimes records don't save or show up in our search. Every now and again is not an issue, however today this problem has occured with every new contact and lead we have entered. I can clearly see for example a new lead in the lead view or under the report views, but when I go to search
when reply or forward to a request the mail conversation is not shown in-line
I have one user where when he replies or forwards a request the original request and subsequent replies are not added to the mail as in-line text. for all the other users this problem does not exist. i was therefore wondering if it is a user option and if so where to find the option because i cant find anything about this.
"Reply", "Reply All" and "Forward" button should be available on top also..
"Reply", "Reply All" and "Forward" button should be available on top also..Many times we need to scroll through a very long email with all trailing mail details before clicking for "Reply" or "Forward", etc.
Not receiving alerts
We have ticked option for alerts (notifications) when new ticket is generated. But we are not receiving any email alerts. Kindly advise.
zoho out of china
hey, I'm trying to get started with Zoho in China. The website is in English until I press the sign up button and everything changes into Chinese. I can't find any change language button. Anybody who can help me out? many thanks, Bart
VBA Passwords
I imported a large spreadsheet with many macros, then exported to an Excel ss, but I cannot access the macros, they are still password protected. i do not see how to remove passwords from macros. Can someone please help?? Frank
Macro Password
I imported a large spreadsheet with many macros, then exported to an Excel ss, but I cannot access the macros, they are still password protected. i do not see how to remove passwords from macros. Can someone please help?? Frank
Bad Bad Problem...Please Help
Just lost all my contacts in zoho...any suggestions....everything has been wiped out!!!!!!!! Not Good!!!!!
Customer replies via email
Hi guys, I work for a non-profit in Singapore and I sent in an email requesting for a demo. I was pleasantly surprised to hear from Charen from the Sales team very quickly. Thanks for that! : ) I'm currently experimenting with the trial version and it's looking good. We'll be getting requests through a web form on our website. I've already created it and tested it out with another email acct and it's working good. However, I do have a question about the process: 1) Customer gets in touch with us
Zoho Support Form to requet Bug
Hi It is impossible to create a form and retrieve the html code. Here is what I see "See File". Can you help me ? Thank you
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