Themes for zoho desk
Are there themes for Desk?
PLEASE add "Dark Mode"
I mean WHY NOT? Microsoft, Apple and YouTube are doing it. also, would be nice for the eyes of folks and not have to install an add-on. Dark-Mode: Idea for DARK MODE!
Not able to figure out from where I can get, redirect URI
I am trying to setup, zoho federated signin with Azure AD, I am following below documentation https://help.zoho.com/portal/en/kb/desk/for-administrators/user-access-and-security/articles/enabling-federated-login-for-help-center-tommypet this documentation
Zoho Desk Community Digest - January 2022
New Feature SEO Multilingual Support: SEOs can have SEO meta tags for each multilingual Helpcenter page along with multilingual support. Enhancements New updates in Helpcenter New sign-ups with new Helpcenter domain: Helpcenter new domain is now enabled
the data is invalid due to validation restrictions Problem
Hi Zoho Team, I was wondering as to why one of our agents are having this problem when trying to change/modify the ticket subject. can anyone tell me the reason and how to fix this issue?
Checking Active Status
How do I check the productivity hours per day in zoho desk for my agents and their active time spent in zoho. Please advise. Thank you.
Whatsapp Integration with Zoho Desk
Hi, We are using Zoho desk for our ticketing system. Our clients are informing us on whatsapp and so we want a system to integrate whatsapp to Zoho desk . If our client raise a ticket via whatsapp , we would be able to raise ticket tin zoho desk and communicate through a dashboard? Is there any possibility of such integration? Thanks
Moving Submit a Ticket up in Help Center in Elegant Theme (you have to scroll to see it)
Hi, Is there a way to move up the "Submit a Ticket" button further up the page. We have limited content on the Help Center, but the button is not visible even though there is plenty of space. I actually have to scroll down even though there is a lot of
Color of magnifying glass and page icon in Help Center
Is there a way to customize the color of the search magnifying glass and lines in the document icon in the Elegant Help Center theme? I've changed all of the colors, but I can't seem to change the orange. Thanks!
Zoho Desk
How to Setup Multilanguage/Multilingual in Zoho Desk?
Sharing tickets from within the app is now support in the Zoho Desk Android app
Hello, In the latest version of the Desk Android mobile app (v2.4.31), we have brought in support for 'Share Ticket' from within the app. Users can share tickets with other departments for their agents to collaborate their work. Agents from other departments
Users can now notify the contact while adding a 'Resolution' to the ticket.
Hello, In the latest version of the Desk iOS mobile app (v2.6.4), users can now notify the contact while adding a 'Resolution' to the ticket. Also, the 'Resolution' UI has been tweaked to support edit and delete option. Please update the app either
Organize Modules and the Customers Module
The ability to organize modules is great and some Modules allow for renaming. It would be great if the submodules could also be ordered. For example Move accounts above contacts under customers.
How to assign a ticket to an agent in another department.
If a customer sends support ticket to the wrong department, how can I assign the ticket to another department? Or better yet, to a specific agent in another department?
Reg :Edit subject line and change default font
Dear Team This is regarding few queries we got while exploring Zoho desk solution. We need to confirm the following: 1) Can we edit subject line while replying the ticket generated by customer? If yes, how? 2) Can we set default font and font size for replying to the received tickets? If yes, how? Kindly revert on this at the earliest. Regards, Ketan K
Import Tickets problem
Hi, I'm trying to import tickets from a csv file generated on Salesforce, but even though all the mapped fields have data, I'm getting this error: (Reason: Due to empty values for any of the mandatory fields) What can be the problem? Please, see attached
How to auto close ticket if no response from requestor?
We are unable to setup Supervise -> time based action to help us close the ticket in case: Agent has responded to a ticket but Requestor has not responded back for 24 hours since agent's last response. There are contradictory responses/solutions offered for the same issue in Zoho Community but none of them works.
Migrating from other helpdesk software
Does Zoho offer any ability to migrate all tickets/customers etc from other providers (in my case, it is Teamwork Desk)? I don't if Zoho Flow can be utilised at all for this? Or even if I could export data, is there a way to import into Zoho Desk or not?
Move Tickets to a New Blueprint
When a customer logs a ticket through our software portal, we process their request as an email and reroute that to Zoho Desk, automatically prepending the Subject based on their input. For example, if they select 'Class ABC' in our form, we will prepend
Desk Help
We are an edtech company and we want the students who have enrolled for the course should have access to Zoho support desk, we want only registered students to access/sign in to the portal, how do we do that?
Zoho Desk
Hi, We are an Ed-tech company and we want only the students which have purchased our courses shall get access to email support desk which is given by Zoho by default. We want only authenticated users to use Zoho support Desk so what is the procedure
Change ticket ownership not working
Hi, We need a "Approver" profile which is an agent profile but with some options enabled. One of those options is the Change Ownership, but it is not working. Tried switching the profile to support administrator and the change ownership works but when
see the knowledge base stats by end user?
My Knowledge base is only accessible for registered end-users. Whether it's in Zoho Desk directly or in Google Analytics, I'd like to see what each end user is looking at. Looks like we can't add custom dimension to the Google Analytics integration.
Adding values to Multi-Select Picklist
I'm trying to take values from a multi-select picklist in CRM, and populate a multi-select picklist in Desk, through a custom function. I'm able to get the values of the CRM field and am putting them into a list (maybe this is a bad way of doing it)
Ability to view who voted/liked an idea
In order to better prioritise a feature request/idea, it would be very useful to be able to know who voted for an idea, especially in a B2B context. The count of voters/likers is good, but doesn't allow us to understand the span or reach of an idea. As
articles search in KB does not work
It is not possible to search through the knowledge base articles using the search function. Search words do not show any results. Example below - search "first" no result.
Archive or deactivate an account
It would be useful to be able to archive or deactivate an Account without it being deleted. Archiving should prevent users from opening tickets for that Account. Furthermore, on the back end, that account should not appear in ordinary searches as it does
Advanced Ticket Filters for Desk Issues
The extension has lost its advanced filter fields during the day. I was using it all day long and then suddenly the filter fields have disappeared. Right now it only shows the Phone, Product, Subject, Email, Contact, Account, Tags filters. Refreshing
How to automatically assign task to user on monthly basic ?
Hi, In Zoho Desk, how to setup to auto create a new task and assign to user on specific date of each month. For example: I would like to create a task and assign to user A on the day 10th of every month Is the above achievable ? Thank you
Skill Based Assignments
We started to use Skılls Based Assignment. After implementation started , We observed a small problem. If Customer re opens the ticket after a ticket is closed, Ticket goes to another technician as a result of Skill based assignment. ( This is the nature
Is it possible to give reply on thread using api
Hello, I'm new to Zoho Desk. I'm working with Zoho desk API and want to know that can we give a reply on threads using API I have tried to find the API but not able to get it. can please any one help me in this. Thank you.
Ticket Status Not changing automatically
Hello Folks, Can someone let me know why a ticket is not changing from waiting on customer to open automatically when a client reply to an email thread?. This was working before but now the status doesn't change automatically from "Waiting on Customer"
Zoho Desk Help
1) How to Connect Zoho Desk Support Page with Website? 2) Can a customer get only access to Zoho support Desk only when he clicks on "sign in" button on website? Because I don't want the customer to go directly into the Zoho desk support and raise ticket
Need ticket age for reporting
Has anyone come up with a way of showing ticket age in a report? I am looking for days since ticket opened and days since ticket modified or updated. I have seen where I can use age in criteria but there is no way to report on a tickets actual age.
Introducing support for Portuguese in your Help Center
Zoho Desk offers a multilingual Help Center, and our goal is to support a multitude of languages so you can provide a well-rounded customer support experience to your customers, regardless of the language they speak. Keeping this in mind, we've introduced
How to Automate Ticket Creation
I want to be able to have an Onboarding Process be Automated. So basically when they choose a specific request type from a dopdown field, in this case onboarding, I would like there to be either 3 seperate tickets created, one for each agent or department
Ticket system on wordpress website
I want my website user get option or form to submit feedback OR queries which will create tickets. my agents will manage ticket and provide support from zoho desk
All your activities, now under a single tab.
Customer service is not just about sending out appropriate responses to customers. There's a lot more that happens between the threads of a conversation, and this involves coordination between agents and other team members. To help track these behind-the-scenes activities easier, we're introducing the Activity Module in Zoho Desk. The Activity Module lists all your calls, tasks, and events in one place. This makes it easier to plan your day based on the activities you have lined up. This is especially
Desk Help
I wanted to know that what are the limits of customers in Zoho Desk?
Canned Responses
Hi, How can I add Canned Responses in Zoho Support? Thanks Mario BTW we are a startup and love your products...
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