Move Tickets to a New Blueprint

When a customer logs a ticket through our software portal, we process their request as an email and reroute that to Zoho Desk, automatically prepending the Subject based on their input. For example, if they select 'Class ABC' in our form, we will prepend 'ABC: ' to the subject of the ticket and then forward that to the help desk as an email.

Within the Help Desk, we are using rules to process and assign tickets based on the presence of these prepended values - so if a ticket subject contains the text 'ABC: ', it is assigned to 'Blueprint A', and if it contains 'XYZ: ' it is assigned to 'Blueprint X', etc.

This works flawlessly, but the issues come down to customer selection... Many times, customers will select the first option in the list, or miss-click and select the wrong the class in our form.

So the question is:

Is there a way for an agent to move a ticket from one blueprint to another?

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