Add fields to "List all invoices"
Hello people, I'm retrieving all my invoices at once but this API entry responds limited information about the invoices. It doesn't have the subscription_id my invoice is linked for example, neither the write_off_amount. Is there a way of requesting "All invoices" and receive more than the default JSON properties? I could get one invoice at a time api/v1/invoices/{id} but I'm importing all invoices to my database so I can work on those. So I would have to make one request per invoice I have and I
Free Webinar on the Taxation Law Ordinance 2019
Note: This webinar is only applicable if you use the Indian edition of Zoho Subscriptions. Last week, new amendments were made to the Indian Income Tax Act, 1961 and Finance Act, 2019. These amendments were made with the intention to boost investor sentiment, push for the 'Make in India' initiative, and reduce the tax burden for Indian corporates. Here are some of the changes made in the amendments: Tax rates slashed to 15% for manufacturing companies that were incorporated after 1 October 2019.
Customer unique identifier
Hi, It seems that the mail is not the unique id for a customer. It the display name. But to work with google sso, how to do the credentials checks for the customer??? Thanks Regards, Julien DONNADIEU
Error message that is presented when a charge is attempted via stripe gateway of less than 50 cents.
There have been occasions with our changes that the total for the charge (due to promotions, coupon codes, etc) is less than the minimum Stripe charge of 50 cents. When this situation happens, there is no indication as to the nature of the problem. This situtation needs to be handled in Zoho Subscriptions and an appropriate message sent back to us/customer as to why the attempt failed.
Meet our product experts at Zoholics 2019!
Dear customers, We are excited to announce and welcome you all for our annual user conference, Zoholics! Coming to Auckland (Sept. 17), Sydney (Sept. 19-20) and Melbourne (Sept. 23-24). For specific event information for each of these locations, check out the links below: Zoholics 2019: Auckland Zoholics 2019: Sydney Zoholics 2019: Melbourne What you can expect: Product training sessions: From billing to expense management to inventory tracking, we have dedicated sessions for all your favouite finance
Subscription and Books integration - revenue accounts
Hi, I would like to use subscription, but it seems that Subscription items (products) are not synch with Zoho Books items. In Books, the item on the invoice is link to the GL account for revenues. Can I set in wich GL account will go the revenues in Subscirption? I have many GL account for revenues, I cannot only push into one account.
Customer portal authentification
Hello, Is it possible to login my users on my future product frontend with zoho customer portal credentials? How to challenge it? I found SSO with google as identity provider and i investigate it, but as i understood it uses google accounts. For timing questions i ask myself is it possible to connect my users on my product if zoho is the idp! Please help me! Thank you
Credit Card Refunds are being saved as "Check"
I've been getting calls from customers regarding several refunds that Ive processed - they are saying that they have not received the refund. When I go to look, the refund method is set to check, something tghat I didn't do. Why is this and how can I stop this from happening?
Paypal and IDeal for recurring SaaS subscriptions
Hi all, We are based in the Netherlands and trying to implement IDeal and paypal for out recurring subscriptions. Stripe is activated with ideal module but it does not show up (both on stripe side and zoho subscription side it has been activated). For Paypal, what kind of setup can I do for recurring transactions?
How to bill Subscription Annually, but Addon Monthly
I have reviewed the documentation and looked at the UI and I cannot find a way to do this with in the built in systems. We have a Software subscription that the customer purchases, this is billed annually. This system is working. We would like to add an Addon that is billed monthly recurring until the add-on is removed or when subscription is canceled. The customer might only want the addon service for a few months. Or they may not be able to afford to pay for 12 months of the addon. The Addon could
How i can integrate ccavenue payment gateway in Zoho Subscriptions.
Hi, Please give me a solution regarding this. Regards
Email Notifications - adjust timer
Hi, Is there a way to alter the time that an automated email notification is sent? Specifically I'm interested in changing the 'Subscription about to Expire' date, which is currently set at 3 days before expiry. It would be useful to have multiple expiry reminders sent on different dates such as 30 days and 7 days before expiry. Any help appreciated, Ellis
When does Zoho Subscription auto charge when card is on account and new invoice
Hi, I have a questions when does zoho subscriptions charge a card for a newly created invoice. I have a customer + sub that they paid for. Several days later they want to upgrade to a higher priced subscription. We update their subscription ( via API) then Zoho creates the new invoice ( prorated for the days till renewal) and creates a credit memo and applies it to the newly created invoice, leaving the invoice open with the prorated amount due. This is beautiful. However, When will the customers
Invalid value passed for Email
I'm trying to update an existing Customer email address. When I enter Customer>Customer Email and change the email address, I get the following error message: Please check the following Invalid value passed for Email. How do I update an existing customer email address.
Do Combed Subscriptions Bill all at Once?
I have a customer who has a subscription as follows: PLAN 1 - Base $20 PLAN 1 - Addon 1 (x2) $2 PLAN 1 - Addon 2 (x5) $5 Will stripe charge the customer a combined amount, or will it bill them seperately for each plan ($20 + $2 + $5) or just $27? Thanks.
Help with Company based Subscriptions
Hi, I'm currently testing out Subscription in the sandbox, and am struggling to see if im able to use it to allow users to set up a company, that company then subscribes to 'licences' for my web based program, and then assigns it to their users. I want the licences to be grouped and invoiced for on a specific date, and money taken by direct debit. I intend this to work the same as Zoho CRM works. However, It only seems to allow for single user subscriptions and not any group licensing as above.
Pro-rata payment for part-year plan
It is really important to me that the annual memberships I'm selling fall due at the start of the financial year, 1st July where I live. I realise I can set up a Future plan starting next year but I'm looking for a convenient way of billing immediately for the period between sign-up and 1st July. If I set up an annual recurring plan with a start date in the past will the system raise a pro-rata invoice or do I have to invent some other way of billing for whatever period exists between sign-up and
How to trigger a CRM Workflow from a new registration from Subscription
New subscription create a new contact and accounts in both CRM and Subscription using the integration, but custom field don't sync on CRM, so I cannot trigger the CRM workflow from the custom field. Can I call the CRM workflow using a custom function in subscription ? if yes, how ? If not, how can I trigger the CRM Workflow ?
Attach and Send File with Unbilled Charges
Hi There, We are a phone company and we bill customers for their long distance usage each month. Long distance is post-paid so we create a one-time add-on as an unbilled charge on the 1st of every month for the previous month's usage. Our system computes the total charges and creates a PDF with all of the long distance call records. This is the file we would like to attach so it is sent automatically on the next billing cycle. We use consolidated billing for all of our subscriptions so all bills
US$ Price list
Hi, We are evaluating Zoho subsriptions. Can we use US$ as the base currency? we are head quartered in India but our customers are mostly outside India. best regards Mukunth
Automate Renewal Process (including auto price increases)
Hello There, First post here! We have been using various ZOHO applications for multiple businesses for a few years now and we have recently started using ZOHO subscriptions. What we are trying to achieve is: We are an insurance company for consumers and in our specific industry we have yearly price increases. From point of sale auto renew our customers in 1 years time with price increases already set with a workflow from original point of sale: Example: Mr Smith signs up to a plan at £10 per
Add-on One-time Setup Fee Field
Our company is planning on using Zoho subscriptions moving forward however we noticed that the Add-on option doesn't offer a one-time setup field. It appears this is a stand option for products but not in the Add-on setup page. I called support and they suggested I create an additional unique one-time setup fee Add-on for each Add-on service we offer, or create a single generic one-time setup fee Add-on that can be adjusted each time it is selected. I assume you will agree if a potential customer
Where is the best place to store configuration information for subscription and add-ons?
Suppose I sell web hosting. Every time someone subscribes to a plan, I want to add the web site domain so it can be automatically configured when I get the subscription_created event from Zoho subscription. If that person takes 5 extra emails as add-ons, where could I store those emails to be created automatically? We can add custom fields to customers, and invoices, but not to subscriptions. What's the best (robust) way around this?
How can i enable metered billing for specific plan when create subscription by hosted page API?
i want to enable meter billing for specific plan when a subscription create by hosted page API.
URGENT problem - Zoho Subscriptions charging cancelled subscriptions
We have a serious problem this morning with customers being charged even though their subscription has been cancelled. This is extremely concerning and we have a lot of angry customers. How has this happened and what is Zoho doing to sort the problem and ensure our customers are refunded? We will also expect a refund of our subscription charges as compensation for the time it will now take my business to deal with this problem.
Sign Up Page & Plan Widget Formatting & Testing
I am setting up Zoho Subscriptions. I currently use woocommerce subscriptions, so I get the way it all works, and I’m used to Zoho books and Zoho project/timesheet so I’m fairly experienced in Zohos ways generally, including the sometimes frustratingly inconsistent approaches across different modules. I have taken it as far as I can and have a list of queries. Many are of a nature where the answer might be that Zoho just can’t do that right now. Which is fine, better to know that than spend ages
Cannot implement Subscriptions successfully.
I have read around the community and have seen others with similar issues. I am getting code 2, "request passed is not valid.". I have reviewed samples and replies from Zoho staff and still cannot successfully create a subscription. I have tried with "customer" and "customer_id" properties, but it seems the problem exists within the "plan" property. curl https://subscriptions.zoho.com/api/v1/hostedpages/newsubscription \ -X POST \ -H "Authorization: Zoho-authtoken xx" \ -H "X-com-zoho-subscriptions-organizationid:
Authorize.net Integration
I entered in the correct Auth.net login and key info, but getting an error. Can Subscriptions be integrated to an Authorize.net Sandbox account for testing purposes?
legal documents and inflation
So how do people deal with a subscription contract. For example each plan shows headline advantages but what if the customer wants to see a more legal document showing exclusions etc. Also we may have the need to increase fees how do people handle this?
Best Way to manage single customer with multiple annual subscriptions
We have an annual software subscription and a client who will be purchasing multiple subscriptions (lets say 500) over next few years. For example, the subscription costs $100/year and the client signs up for one on 5/3/19, 2 in June (6/5/19 & 6/10/19), 3 in July (7/2/19, 7/3/19, 7/5/19), etc. We don't want to bill them $100 on each renewal date (1 in may, 2 in june, 3 in July, etc) as that would alot of invoices / payment activity as they eventually reached 500 subscriptions. How could we set
add on products
Is it possible- We have customers we would like to put on subscription but also to show them specific extra products that they could click on and would be added to their invoice. These tend to physical. I have looked through but cannot see and obvious way?
What Payment gateway is avavailable for india with Autocharge
Hello I want to create a Payment link for customers with Auto charge for customers paying in USD. Please advise how to do it. My base currency is INR thanks
Autopopulating Hosted Page Fields with Reference Parameters
Hi, I'm using a custom form (created in Gravity Forms on my Wordpress site) to collect a lot of custom information before I redirect them to my Zoho Subscription hosted page. I don't want my user to fill up his name, phone number and email again on the hosted page. I also want to be able to pass a value to a subscription custom field (which is a unique key to correlate the subscription and its corresponding entry in Gravity Forms. I tried passing the data as parameters like... https://subscriptions.zoho.com/subscribe/1e7d3fb6c1637d77184c1dcc0ce42db16a2bba0f6b053217afe8ded60e8a6aa6/Small?first_name=Abhishek&last_name=Agarwal&email=abhishek@email.com
Immediate subscription Charge
Hi there, I'm making some tests with Zoho suscriptions but I'm having some issue when I create the suscrptions the cost of the product its $509 mxn pesos that I will be charging each month, plus one time payment of instalation of 1000 mxn pesos. But when I add a client to the suscription plan, the Immediate subscription charge makes a big discount of my product instead of charging the full price plus the instalation: Instalation cost: 1000 mxn pesos Product 1: 49.23 Do you know why is making this
Turning off Prorating
Greetings! I sell a service that does not permit a prorated price. In other words, once you've bought the service, we charge you for the entire month. Is there a way to work around the prorating feature? Contrawise, is there a way to limit customer start dates to only the 1st of the following month, so an entire month can be billed without pro-rating? Thanks, Joshua Arguien
SalesIQ Chat in Subscriptions Customer Portal
Is it possible to add SalesIQ Chat widget into Subscriptions so that it's available on the customer portal and/or hosted payment pages?
Whatsapp api integration
Many people are using Whatsapp, They have api also available, Why not to integrate Whatsapp integration?
One time payment
Is it possible to use Zoho Subscription as one time billing tool and offer Subscription as add-on? Or use it as as one time billing tool only?
Zoho Subscriptions - Only Want To Apply State Tax in MA
How do I apply State Tax to a subscriptions purchased only in the state of Massachusetts. We do not want State Tax calculated for any other states? Any ideas? Thanks we
How to customer contract
Hi, We are a developed agency and we use contracts with hours for our clients. So we have a client that pays X EUR for 10 hours of work. Now we want to use ZOHO for all of our internal processes so we need a solution for this. Is it possible to create a customer contract (not SLA) where you can define hours in combination of tasks for a client. Contract : 10 hours - Ticket 1 - 2 hours spend - Ticket 2 - 3 hours spend Hours left : 5. If we made 10 hours with the client the contract must be renewed.
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