How to give all invoices per moth to the accounting?
Hi, we've been using Subscription for a few months. Now we ask ourselves how we can transfer the data to our tax consultant. The tax consultant uses DATEV. If I see it right, then there is no DATEV interface. The invoice export only supports CSV and Excel. The CSV export is not DATEV compatible and apparently not compatible with other accounting programs. My tax consultant would like to receive all invoices we send to our clients individually as PDF files. Unfortunately, I can't find a way to press
Show addons on the pricing table on frontend
hi. i have several products and plans, and i place a pricing table using the code of the widget. but...i can´t see the addons created for the plans. son the user can´t choose them on frontend. what am i doing bad? thanks
Stop duplicate subscriptions.
Hi all, I am testing out using the hosted payments pages for new subscribers to my platform using Zoho subscriptions. The one huge issue I see is that there is no way to stop customers setting up multiple accounts with the same email address. Is there a way to fix this?
Coupon field on 'Update Payment' hosted page
HI All, How can we add a coupon field to the 'payment update page'. We want customers to be able to input a coupon code when they update their credit card details. I have created a coupon and associated it with the main plan we have but cannot find the setting to add it to the ‘Payment update page’ hosted form. Thanks
RedSys gateway on Zoho Subscription
hi. is there any way to allow customer to pay online using redsys gateway (spain)? stripe, paypal or similar could be very expensive. otherwhise, is possible to set up an "offile" method like bank transfer? thanks
Using more than one widget on a webpage
Is it possible to have more than one widget on a page? I'd like to have several options of different, possible offerings for my customers suggested on the outcome page of a quiz I set up, but when I add the code for each widget, it changes the first one, instead of adding a new one. If it matters, I use Elementor on Wordpress. Here's what I currently have, but it's not connected to my current store system yet. I'm also struggling because only the orange one is actually a subscription (although the
Overdue invoice
I have a subscription and for testing reasons i tryed to put it in a NET 1 day, so if the subscription that is live, has an invoice in overdue, i would assume after 1 day, the subscription becomes unpaid? is this right? even for offline payments?
Metered Billing feature enabled. Unable to generate pending invoice.
I want to update an item's quantity in invoice before end of the subscription cycle using APIs. Request POST /api/v1/invoices/1740101000000098779/lineitems HTTP/1.1 Host: subscriptions.zoho.com X-com-zoho-subscriptions-organizationid: {Organization-id} Authorization: Zoho-authtoken {Auth-key} Content-Type: application/json cache-control: no-cache { "reason": "example reason", "invoice_items": [ { "item_id": "1740101000000098791", "product_id": "1740101000000072556",
Locked Plans and variable Addon
Is there a way to prevent users from changing the number of Plans on the subscription check out page but still allow a variable number of Addons?
Webhook for zoho subscription custom field update
Hi, Does Zoho Subscription provide webhook for subscription field update? There is a custom field in my subscriptions and I need to trigger webhook whenever the field's value changes. I've tried existing webhook 'When subscription is upgraded' and it's not working for custom fields. Could you suggest any solution? Thanks. Anton
Credit Notes
I just want to be sure that I have my head on right when it comes to Credit Notes. I would like to be able to offer a Referral Program where Suzy gets a credit on her account for each member she refers. If I go in to Suzy's customer record and add say a $1 Credit Note each time this happens, is it correct that her credit balance will build? So she refers 3 people in one week, making her credit $3. When her payment runs the following week, will the $3 credit automatically deduct from her recurring
Pro Rata Calculation
Hello, - Assuming that I have created a monthly, never expires plan (Auto renews until cancelled), - Assuming that I have set the Invoice Billing Date as the 1st of every month, - Assuming that the subscription can be created at any day of the month. I would like to know how the invoice amount will be calculated? I am assuming that for a monthly plan the number of days considered is 30. For example : 1. If a customer subscribes for the plan on the 21st of a month and there are 30 days in that month,
Combine multiple plans in Zoho subscription
Hello, We bought Zoho one. I am looking for a solution to combine payments automatically. Exple: 1st commitment payment - 2nd payment 5 days later - 5 X monthly payment I was thinking of subscription for which I made a plan for each type of payment but I don't know how to combine them together and then. Would you have encountered this problem and had you any idea? Thank you to you Have a nice day Betty
Disable creating invoice while subscribing.
Hi, I am creating subscription using zoho subscription API and I don't want zoho to create invoice for that subscription. Each month I am creating invoices for each subscription according to my requirement using zoho invoice API. So how to stop creating invoice for each subscription at first time. I don't need zoho automated invoice creation and I am handling interaction to zoho through zoho API only, If it creates invoice, Again i need to delete it. Any suggestion will be appreciated. Thanks.
How to remove the "Pay Now" option from the customer portal?
Hi guys, I want the "Pay Now" option from the customer portal to be removed, since we have a different method of collecting payments.
Payment page are too restrictive
Hello, I was seduced by the fact that Zoho subscription has Stripe as a payment gateway. I thought I was going to be able to handle everything with "Hosted pages". But they are way too restrictive ! Is there a solution using the API, to get all plans and options and to display them inside my web application, to pay with stripe using stripe.js in order to achieve PCI compliance. Once paid, I create a subscription/options using the API The user pays using stripe.js the ammount the API will give me
offline payment gateway
Hi Guys, Can you please let me know how I can select an offline gateway for zoho subscriptions , I have all everything setup but can't proceed to view hosted page as I need to set up a pay gate, however, i do not have a pay gate available for my country so I want to set offline payment so that customers can still register on my site and i will confirm the payment manually.
Self hosted pages
Hi, the hostedpages don't leave much room for customisations and the alternative would be to serve self hosted ones. I didn't saw any mention about that approach and would like to get feedback from someone who successfully implemented it or from the developers with they thoughts about it. Having self hostedpages means dealing with the payment ourselves and if successful, create the Subscription through the API. The Subscription will automatically create the Invoice and we could then attach the payment
Subscriptions Variables
Good morning ZOHO! I need to implement a configuration exactly like the one you can see in this link: https://www.activecampaign.com/pricing/. I've been a good time exploring how to implement it in Zoho Subscriptions but I do not see the right way to get it. Can you help me? Thank you!!
Zoho subscription payment gateways
Hi, I am using zoho subscription api to create subscription in zoho through our application api. i should get the active payment gateway that updated in zoho( settings -> Integrations -> Online payments -> razorpay ) while creating subscription from API. Because at any time they can update in zoho, So can't hardcode in API. How to get active payment gateway integrated with zoho, Is there any zoho api service to get it. Thanks,
Showing GST inclusive on invoices
At the moment ive only been able to locate how to add tax to an invoice but i can't see how you can have the option for it to automatically calculate the tax for you and show it in the invoice. For example if I had a plan that was $100 a month and inclusive of GST (if applicable), in the country I operate from i'll be required to collect GST but in others I won't. What I want to achieve is two things 1) is to show the included GST on the invoice (if applicable) 2) is to be able to maintain records
Custom Hosted Payment Pages
I was looking in to using some of the hosted payment pages for my products. I have different information needs based on which product is being signed up for. Is there a way to customize these forms on an individual level? All I am seeing is custom fields that get added to ALL of the hosted pages.
[resolved] VAT 0%
Hello, Here is an example of a product created : https://subscriptions.zoho.com/subscribe/e59ef065e822c3d2eabab4fadc0890a76a2bba0f6b0532177e00f0ba8db832fc/STARTER How to VAT to be reduced to 0 % when a company encodes a VAT number when ordering? Thanks for your help
Is ZSubscription capable of processing upgrades?
Is Zoho Subscription capable of processing upgrades? For instance, a customer wants to convert from the Gold level-plan to the Platinum-level plan (or vice versa)? Can the price difference be calculated and processed? TIA. LGarrison
How to get the customer details in the Hosted Payment Page & return url.
Hi, I would like to integrate Zoho Subscription for our web application. i am current having doubt in 2 scenarios at payment 1. Is there any way to make customer details on Hosted Payment Page Url ? Currently the fields are empty and it is creating new customer and new subscription. 2. After payment completed the page will be redirected to the return url (Which we will specify at the time of product creation). Is there any way to get the client details on return url as a query string parameter
How to handle 2yr subscription paid up-front in Zoho Subscriptions
Our company offers 2yr subscriptions, with the 2yr subscription fee paid for up-front. The challenge we have with setting this up in Zoho Subscriptions is that, after the first 2yr period, we would like to have the subscription auto-renew annually at the 1yr price. So, as an example: initial subscription is $200 for 2 yrs and then, subsequent subscriptions billed at $150 annually. Is there a hack or workaround to make this happen, by chance?
Minimum quantity for a products in Zoho Subscription
Hello Can we set a default minimum quantity when creating a plan for a product in subscription?
Zoho subscription
What are the benefits of upgrading the plans with the standard plan, please explain with the details
How to remove payment information for free trial subscription
Hi, I have integrated the Zoho subscription in our website. I want to remove payment information for free trial subscription. Url :-http://livingfaith.tranzmedia.in/subscribe/free. Please give me the solution for the same, and also share it is possible to integrate SMS in zoho subscription.Iam waiting for your reply.
How can I remove the payment fields for a Trial plan?
Hi, I used Hosed page checkout using API for a plan with free trial. But it requires credit card information to subscripe the plan. How can I remove the payment field for a Trial plan?
Coupon not applying to Startup Fee
I have a product that has a monthly cost of $236.00 and has a startup fee of $395.00. I want to set up a coupon to waive the startup fee but when I apply a coupon of $395.00 it treats the startup fee like a separate line item and just discounts the cost of the product itself ($236.00 since that is the max is can take of the $395.00). Am I missing something on how to do this?
Annualized Recurring Revenue (ARR)
The single most important metric in most all subscription businesses is ARR (or MRR) Correct me if I'm wrong, but currently Zoho Subscriptions provides no way for my to accurately report on either of these metrics. While it does have MRR, it seems that the calculation is based on previous historical data, and not the current point in time. Therefore, the reported MRR number is never accurate in regard to the current state of the business. Put another way, ARR is typically the CURRENT value of
Client Portal - Individual Membership and Not Corporate Membership
I have integrated my ZOHO CRM with ZOHO Subscriptions. I have membership for individual but not corporate. I would like to have the client portal to view only single individual membership subscription details only. For example. ABC Company has 2 contacts (Peter and John) associated to it in my ZOHO CRM. When I sync CRM and Subscriptions. This information is flow into Subscriptions which is very good. As we offer individual member, Peter will have his own membership details and John would have his
Customize Hosted Page By Plan
Hello, I'm wondering if there is a way to customize the Hosted Page by plan. I'd like one plan to have one set of styling, header and colors, and another plan to have a completely different header, colors and style. Is this possible? If not, it would be a very helpful feature for using subscriptions for multiple websites! Thank you. Alex
Wordpress plugin - subscription not working
I integrated: <iframe id="ZSubscriptions" style="border: none;" src="https://subscriptions.zoho.eu/subscribe//LIBUKB-1" width="700" height="900"><span data-mce-type="bookmark" style="display: inline-block; width: 0px; overflow: hidden; line-height: 0;" class="mce_SELRES_start"></span></iframe><script type='text/javascript' src='https://legalinabox.co.uk/wp-content/plugins/zoho-subscriptions/assets/js/zs-height-custom.js'></script> into a page. The content doesn´t show up at all. The plugin found
Subscription customer view error or bug
Hi team , When i create subscription custom view as per my requirements, adding some custom fields also but data was not sort on custom fields and data was not able to filter using advanced search. I had admin role in subscriptions but it was not working. Need enhancements in subscription report - suppose i am want age wise subscriptions filter on age , for e.g- a. age between 1 to 10 b. age between 10 to 20 c. age between 20 to 30 d. age between 30 to 60 Is there is other solution
IP Address for Zoho Subscriptions Webhooks
Hi, We are working on integrating Zoho Subscriptions into our website and are using webhooks to add data into our database. We would like to whitelist only Zoho's servers for our api, however I can't find a list of IPs that the Webhooks originate from. Could somebody please let me know what IPs to whitelist?
How to configure tiered plan pricing and get broken down reports?
Hi, I have a product which I price differently based on my customers' revenue. I was thinking of having 1 product with multiple plans to implement this. However, I don't want the plans to read something like: Product A Subscription Plan (Tier 1) $100 Subscription Plan (Tier 2) $150 Subscription Plan (etc...) $... I would prefer if they would all simply be called "Subscription Plan". This creates a problem with reporting however. You group everything per name, and not per plan code. I saw
How can I use a different payment gateway with Zoho Subscriptions?
Hi, At my company, we are trying to use Zoho Subscriptions and I have a few questions where I would appreciate the community's help. 1. is it possible to integrate another payment gateway (pagar.me) so that it feels native? Meaning, the little logo at the bottom of the invoice, etc.. (I am guessing the above is unlikely so, the next alternative...) 2. How can I best integrate with an external payment gateway? In Brazil a lot of people pay using "boletos" (bank billets, I think it's called). I have
Active Subscriptions on Client Portal homepage
When the client logs into the Client Portal, there should be a pane listing their active subscriptions.
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