Sync'ing recipients with users of a web app
Hello, My client has a web app and is considering Zoho CRM and Campaigns. One requirement is that the CRM contacts and Campaigns recipients be synchronised with users of the client's web app. I'm thinking that the developer of the web app could use your API to add contacts/recipients to CRM/Campaigns. I have a couple of questions: Should the client's web app synchronise its users with Zoho CRM or Zoho Campaigns? Could the web app synchronise directly with Zoho Campaigns, as it's unlikely that all
Views and reach
I am interested to know what the views number next to the picture of a globe means in the campaigns report. I understand the number of 'open' the number of views via twitter but not this extra number - and it's consistently out largest number so it would be good to know what it means!
Can't Tell If Sign Up Forms Are Allowed
For some reason no matter if a mailing list has sign-up forms enabled or not it still displays the message "Sign-up form subscription allowed Change?". This is very confusing. When I click change I then get the message "Do you want to allow sign-up form access? Allowing users to access your sign-up form will give them an option to sign-up to your mailing lists, through your website or the subscribe link in your email footer." This is the only way that i can tell if sign-up forms are allowed because
How to rearrange custom fields / customise contact view
I have created quite a lot of custom fields and am starting to find using them slightly confusing. Is there a way to rearrange them - for example I added the field 'Sector 1' and then realised that I would need additional fields for 'Sector 2' and 'Sector 3'. Since these last 2 were created a while after 'Sector 1' they are not near this label in the custom fields list. Can I reorder this list to keep related fields together? Secondly, having all these fields has made the contact view layout quite
Signup-Form embed code not correct
I am having problems with creating the embed code for the signup-form. It looks as desired when I click "Preview" but when I copy and paste the HTML-code, the signup-form is wrong. For example: I did change the "Display Field Name" here: Mailing Lists -> My List -> +Signup-Form -> Edit Form Fields (I need the form for a German website so I translated the display field names.) It seems to work just fine when I hit "Preview" but in the HTML-code all the display field names change back to their
Default Values in Custom Field
I have created a custom field which is a pick list. I have noticed that when I import new contacts it automatically sets the top value as the default value in for every contact. I do not want this as the default value and I cannot seem to rearrange the pick list options to put a correct default value at the top of the list. Is there a way to do this without deleting all my pick list options and entering them again in a different order? Thanks
Autoresponder based on segments
Hello! In Drip marketing, to focus a set of audience, it is important to target a segment of customers based on particular criteria. Recently, one of our users wanted to reach out a particular segment of contact’s list using Autoresponders. But wait! Is it possible to send an Autoresponder to a segment in the mailing list? The answer is yes. We at Zoho Campaigns do understand how crucial it can be for our CRM + Campaigns users especially in case of marketing automation. To keep up the customer demand, we've enhanced
Why has my e mail campaign not been reviewed by Zoho?
Why has my e mail campaign not been reviewed by Zoho? It normally takes under one hour?
Images not showing up in edit content in cloned email campaign
As I have done with previous campaigns I cloned the last campaign and went in to edit the content, however none of the previous images show up? any ideas? I am using firefox and the browser in up to date.
Company Facebook Page
I have three companies and manage each facebook page VIA my personal facebook page (which is required). I want to intregrate ONE of the company facebook pages into zoho. How do I do that? From what I can tell it will only do my personal facebook which is not good. ;) Please help.
Logo size different on web vs. mobile site
I am a graphic designer and have done eblasts through mailchimp and constant contact for years. We just switched over to zoho and I'm a bit beyond frustrated. My email looks great on the web but horrible via mobile and I have tried many mobile devices. Images are super small and left justified and they should be centered and larger. Any help would be appreciated. Thank you!
Sending an autoresponder email to contact already on the mailing list
I have been collecting contacts with a signup form and have about 20 contacts registered there. I recently set up an autoresponder for this list (to send two days after the registration). Once I turn on the autoresponder, will my response email be sent to existing members of the list? If not is there a way to push these emails via a command?
Is it possible to send an autorepsonder to more than one segment of a mailing list?
I have an autoresponder campaign that I want to send out but I want to send it to 2 of my segments within one of my mailing lists. Is this possible? Currently it's only seeming to let me select one. If that's the case, is there a way around it? Sally
Mandatory text field allows unchanged value to be submitted with "Hide display field name and show the field text"
Mandatory text field allows unchanged value to be submitted with "Hide display field name and show the field text". How can we force the user to type something new rather than just hit submit using the helper text as a value?
Plain text emails. links to images not showing
I have uploaded images from my desktop to a newsletter. Te plain text emails do not show a link to these? How can I include a link in the plain text email? Thanks, Bill
Plain text email, view in browser option?
How can I include a view in browser option on plain text emails? It is not showing up in the test email I sent to myself. Thanks, Bill
Picklist default value does not allow null and force selecting
In Zoho Campaigns, we have picklists for registering on a signup form. The field is mandatory but it defaults to the first item. Can this be made to default to a null value so the user does not inadvertently leave the value unchanged and hit submit? I have tried making it say "Please select" as the first item but that allows the user to select the value "Please select" which is not what we want.
Zoho Campaigns: Scheduled Maintenance on 24 December, 2013
Hello! We have planned a scheduled infrastructure level maintenance on 24 December, 2013, from 18.00 Hrs to 23.45 Hrs PST. If you have already scheduled Email Campaigns or Autoresponders, you do not have to worry. Existing email campaigns and autoresponders will not be affected and they will be sent to your recipients. However, we recommend that you do not schedule any campaign during this maintenance period as there may be a slight delay in email delivery. Whitelist Server IPs Please whitelist
Please explain how I can filter my contacts by State or create a view in Campaigns...
The best thing about your CRM is the ability to easily filter my lists and views. I market from state to state and don't always need names/city/or other criteria (which seems to be the only available criteria in your "advanced search" section)-but could benefit by a STATE sorting criteria Will this functionality become part of "Campaigns" or am I in need of another process? thanks
leads push to crm
Hi there, We wet up the 'push data to Zoho CRM module for Leads in our CRM, However I do not want to push any subscribers to the leads in CRM anymore. Somehow it cannot be switched off again. Please help!
Campaign Email Tracking Gif not showing correctly
I have a problem where the email that is sent as part of a campaign has a large empty gif at the bottom of the email. It looks very bad in Apple Mail. Any ideas why the campaign puts this into the page and why it always displays as a large image? This is the code from the raw source: <img src=3D"http://zc1.maillist-manage.com/open/od11287eca3dd981_rd1504a948bf6c12f.gif" height=3D"1" width=3D"320"/> And this is what the campaign email looks like:
question regarding non opt-in email list
i'm the designer for a client that plans to use zoho campaigns to deliver his marketing message to 10,000+ email addresses in which the adressee has not given any permission to be contacted. will it work? could anyone please tell me what we might expect. thank you.
Push Data to Zoho CRM
Hi There, How does the work Push Data to Zoho CRM work? When does it sync data, only at subscription moment? Can it update changes in the CRM module when a subscriber updates their profile in Campaigns. Hope to hear from you soon, kind regards, Marcel
subscription mail in spambox
Dear reader, Many of the subscription mails that are sent by our ZOHO Campaigns are being found in SPAM boxes which makes it difficult for people to receive our mailing. How can we prevent this from happening? Kind regards, Marcel
Creation timestamp!
Hi there, When viewing our contacts within the 'contact management' and 'list management' it would be very convenient to see when these contacts are created. There is no field showing this information yet, how can I make this work? Kind regards, Marcel
Excel Spreadsheets linked from Zoho Docs not opening through Zoho Campaign hyperlinklink
Zoho I have created multiple Zoho Campaigns and provide a link in the campaign to open an order form I have stored in my Zoho Docs Workspace. Once the campaign is sent out and customers click on the link the Zoho Doc is blank or jumbled Why is this happening and how I can solve the issue Thanks
Text colour changing on test emails
I have put together a campaign e-mail I have altered the template and sent 3 different versions as test emails to various people in the office to see what they think, some people are receiving some emails with purple text (instead of black as set in the designs) but only one, and different emails for different people. i.e. person A has email 1 and 2 as black text but 3 as purple person B has email 1 and 3 as black text but 2 as purple can't seem to find a reason or solution to this, everyone is using
Sync Campaigns contacts to CRM
Trying to set up sync from Campaigns to CRM. Options there appear to be triggered when someone has "clicked" or "opened" (presumably an email from a campaign). I want to sync all the contacts who have signed up for a mailing list via a signup form and double opted in. Perhaps you are counting the double optin as a click? How do I sync all confirmed registrants on a list (whether or not they have clicked/opened an email campaign)?
Columns not aligning when opened in Outlook
I have set up a newsletter, that looks fine in print preview as below: But when it is opened in Outlook the right column doesn't align at the top, it drops halfway down the page (refer image below) - is there a way this can be fixed?
Secondary Email from CRM to CAMPAINGS
Hello, We would like to add the Secondary Email from CRM to CAMPAINGS. How can we it automatically? Thanks, àlex
HIDDEN fields stay VISIBLE
We insert have inserted a custom field tot the sign-up form to use as a reference for our company when segmenting the subscribers. We do not want the subscribers themselves to see this field when the open the sign-up form. There is a setting that should be hiding the field, but when we set it to hidden, it still appears in the sign up form when opened from a subscribers account. Can you help?
New user does not work !
To create a new user Zoho campaings, I add an email to an administrator user Zoho CRM and it states that it can not bind members of another account, and the user is the same company and account. When I send the invitation email to another user that the mail is delivered, but it shows a new account campaings, without sharing the existing base and invitation sent is still pending in the user management. Is to solve this problem?
historical data in export
Hi, Prior to exporting 'do not mail contacts' in Zoho Campaigns, it indicates there are 260 records to export. When I export the CSV. and open the file there are over 500 records, 260 of which are my correct data, but mixed with historical data from my predecessor's contact list which had been deleted. How can you ensure that this historical data (which I assumed was deleted and do not need) does not filter into my results in future? I can send you the CSV if it helps. Thanks Phil.
Change sort order for campaign opened and clicked stats
The report for opened emails seems to be ordered from most opens to fewest. The report for clicked emails seems to have a different order. (Perhaps by the time of the first open?) Is there a way to sort these reports based on user specified criteria? Thanks
Import questons
When I import a new list into an email campaign does it scrub for duplicates against the other lists in the campaign?
Sync from Zoho CRM to Campaigns
Hi I am a new user of campaigns and importing a custom view from contacts in our CRM. There is 234 contacts in the view. 209 come through and 25 were ignored. Of those ignored 1 was a duplicate but the remaining all have emails that start with info@. How can I get these contacts to come into campaigns? The contact list is current clients with SLA contracts and this is the email given by them for information. Thanks for the help.
Hard Bounce in CRM
Dear All, I just did my first emailing campaign with Zoho Campaign! What a great tool ! Thanks guys ! I received some Hard bounce from the campaign and I would like to intergate that info in my CRM by erasing the email (which are hard bounce) How should
HTML mailer not rendering correctly within Gmail app on smartphones and tablets
Hello, The HTML mail renders fine in the browser on PCs as well as on smartphones and tablets, but doesn't seem to render correctly within the Gmail app on smartphones and tablets. I haven't check other mail apps. Today, most people check mail on the apps in their devices. So it would be good to be able to ensure the HTML mails render correctly. Is there something I can do to address this? Please help. Thanks. Satya
Autoresponders and Google Analytics
Hey Everyone, I'm looking to track the traffic we get from an autoresponder campaign in Google Analytics. I've associated our Google account and I see the "Add Google Analytics to track URLs in your campaign" option when creating an email campaign; however, I don't see the "Add Google Analytics to track URLs in your campaign" option when creating a signup based autoresponder campaign. Can someone help me to get Google tracking in the autoresponder emails? Thanks in advance for your help. Kurt
Different contacts number in Zoho CRM view and Zoho campaigns mailing list that are synced
Hello, as already mentioned in the title my problem the difference between contacts number in Zoho CRM view and Zoho campaigns mailing list that are synced. The problem concerns the following: Zoho CRM view 'All Europe' contains 58114 contacts whereas the mailing list that is based on the sync with the same title contains only 29663 contacts. Even taking unsubscribers (1068) and bounces (7122) doesn't help finding the reason of this difference. The sync is in weekly mode and was done after adding
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