Sign Up Form - Multiple Lists
Help: cannot find how to do this... Include Multiple Lists - You can choose this option if you want the subscriber to sign up for more than one mailing list. Once you select this option, you can select the available mailing lists present in your account. Where is this option located? How is it accessed. We do not receive this option in the sign up form
subscribers
HI My subscription plan is for 10000 subscribers. But I really don't know if that is too much or may be I need a subscription plan for a lower number. i tried to see on Contact management the total of my subscribers and it shows 70. But when I send campaigns, usually it goes to 1000+ of emails. So, i will like to understand exactly which will be a better subscription plan for me. Thank you for your prompt help.
How to Locate the Campaign Draft Folder and Send Mail
Good news and bad news. The good news is that my list grew. The bad news is that it grew beyond my subscription limit and I received an email alert from Zoho that the emails in my 4 autoresponders did not go out as a result. The email alert told me my autoresponder emails went to drafts. I can't find a drafts folder. Where is it and how do I send my emails that didn't go out? (I have upgraded my plan so that is not a problem any longer.) Thanks.
Unopened emails vs. spam
Hello, I have some questions regarding Zoho Campaigns and would much appreciate if you could help me: - Is there any way to know how many e-mails were flagged as spam in a campaign? - Is it possible that most of the unopened emails were delivered to the spam folder of the recipient? - Or is it possible that some of the "unopened" emails were actually opened but for some reason Zoho couldn't track it? - What's the average open rate in a campaign? Thank you very much, Manuel
How to properly set up autoresponder.
Hello I'm triyng to set up an e-mail campaign with autoresponders but something is not working. After sending the first mail(1) of the campaign i set up a calendar-autoresponder with a second mail(2) to be fired on a certain date. Now i need one more autoresponder to send a new mail(3) only to those who opened the second(2) email. But when i try to create a new action autoresponder i can't see the previous calendar-autoresponder in the dropdown menu. I can pick only old autoresponder but not the
Push Member Status as Fields
Hi I want use this function, but when I select Contact or Lead, don't display me options. Thanks Juan
Customize Campaigns
Can you please advice if documents can be attached to an e-mail campaign such as a pdf file. Can you also advise if the fonts can be customized further than just the list that is in campaigns? Jackie Appleby Diligent Assistant Jackie@jackieappleby.ca 4039847460
Questions on Zoho Campaigns accounts
Hi, We currently have 5 Zoho CRM users, and a single user using the free Zoho Campaigns plan. We're looking to upgrade to the monthly Campaigns subscription. Please can you tell me: 1. Does a user need to have a Zoho CRM account to have a Campaigns account? If not, can the user still sync the CRM database to his/her Campaigns account? 2. Can Campaigns information (history of email campaigns, contact syncs etc.) be transferred from one user account to another user account within the same company?
Integration with Eventbrite
Hi, I´ve set up the integration with Eventbrite and have a Live event in Eventbrite but ZoHo Campaigns does´nt see it. What may be wrong? Joachim
Account Status: To be verified
In my campaigns account, it displays that e-mail sending will only be enabled when the verification process is completed by the compliance team. Please can you advise when my account will be verified as i need to get a campaign sent out today!
Sending Email to a Single Contact
I'm a real estate agent and want to save HTML email templates for different portions of the home buying process. Each time a client hits a milestone, I'd edit the details for their sale and send to a single (or maybe two) email contacts. Is there a way to do this without having to create a new segment within a list each time for their name? Is there a way to attach documents too? I saw threads from several years ago that said they added this function but I don't see where it is.
Deletion of all members in a list
Hi, I had a member of one of my lists on screen and I selected "Delete contacts" by mistake and all my list got deleted. I still can synch between ZohoCRM and ZohoCampaigns to get all back, but all users who unsubscribe, will be added again?
When you send the signup form nobody can subscribe
Hi, when you send the subscription form nobody can register. I received lots of complaints because it gets blocked in chrome. The popup message is blocked so they are not able to suscribe. Here you have an example... try to subscribe with chrome: http://zc.vg/AcrYMxTxUF
Unable to authorize Google Analytics
Just signed up and I'm unable to authorize my Google accounts.
Cannot Add Contact to List Manually
The sign-up form for our list is not working, so I have been adding users to it manually. I have one user that I cannot add. The system simply replies "0 Contacts Added", with no other explanation. I have checked our list of "Do Not Mail" contacts but cannot find this user in there. I cannot post the user's email address here, but it doesn't have anything like "info" or "sales" in it that might be rejected. Please contact me to assist.
Template leaves gap between sections
Hi, I inserted a 2 tables - one after the other and a banner picture last. One table has orange background the other grey. The problem is there are gaps in-between the two tables, and the table and banner. how do I fix this. See snapshot attached. Thanks for any help
Feature request: resend only to new contacts
Hello, I know that there is a way to do it, by cloning the campaign and add criteria, but let me suggest adding checkbox to the campaign: don't send to contacts who already received it. This, definitely, require to add the ability to resend the campaigns instead of cponing it. Thanks for your great product Dror
Cannot see other users mailing lists and email campaigns in my Campaigns user account
Hi Zoho Team, My colleague and I are two separate users sharing an account. When we log into our accounts on ZohoCRM, we can share and update the same data with one another. However, when we both log into campaigns, we cannot both access the mailing lists and email campaigns that one of us set up. Is there a setting that needs to be changed to solve this? Thanks, Max
Invite my mgr to ZOHO Campaigns it give an error “ this email address has already been used.....
When I try to invite my mgr to ZOHO Campaigns as a user it give an error “ this email address has already been used in some other organization, you cannot add this user” . How do I add her to my organization? Can she be a member of multiple ZOHO Campaign organizations?
Sign-Up Form Not Working
Users have reported that the sign-up form for our list is not working. In testing, when we complete the form and click submit, the form clears and nothing else happens. On some tests, there was nothing showing in the Captcha box, and clicking the refresh did nothing. I have tested this in Chrome, Firefox and Internet Explorer with no success.
How to remove contacts who are opening email outside of USA?
In my campaign reports, I can see a certain number of emails are being opened outside of the US. How can I generate a list of those and then add them to my do-not-mail list? I only want to deliver to customers in the US. I don't have countries for all of my contacts, so I can't sort that way. Thanks!
Subscription Question
The extra subscriptions are in addition to the FREE 2000 already given, correct?
Unwanted space at bottom of email
Hi! I am using a basic template to send an email campaign. When I send a test email, there is unwanted space at the bottom, which I would like to get rid of. In the preview and also while editing the space, does not exist. How can I remove it? Thank you, Nicholas
Help with Zoho Campaigns
Hi, I use Zoho campaigns when I’m posting on Facebook, LinkedIn - But I have a problem. I don’t seem to be able to write more than 117 characters and I can’t create a post with both a picture and a link. Is it possible to choose the picture that displays when I add Link to a webpage, to my post? Also I have an other question - Is it possible to post on Google + through Zoho Campaigns Best, Sofie
Adding contacts not working!
HI, I am trying to add a contact to my campaigns list with no luck! If I try Add a Contact (full version) I get a message telling me to complete the details below, but no details are highlighted! If I try adding via 'Add Multiple Contacts' I get no joy either - clicking Submit does nothing. What's going on?! Best regards, Ian PS: I am a seasoned Campaigns user and can see no reason why this might be happening. We can sync screens and I can show you if you like.
Adding leads to campaign list
When capturing a lead we would like to add all leads (regardless of whether they are converted into potentials) onto our newsletter database. Is this possible? Regards, Aimee
Error when importing a .csv file in zoho campaigns
I am trying to map the file I am importing with Zoho Campaigns and it says that the "lastname" is already asigned, which is not true.
Account Data not synching to Campaigns
Hello, I have the paid version, and have set up the synch, yet I am not able to transfer contacts from the account list in CRM. At this point, I feel that I need to get support to help me figure it out. Jay
Postponed Sync
Is it possible to re-enable the sync on our CRM to Campaigns Apps - we really need to send out an email asap. Thank you!
edit campaigns after sending
i sent campaign and i want to edit it and send again, however i can't find how to edit it.
Sync Campaign data to CRM fields don't take
Hi, We have started to use ZOHO Campaigns and want to feed the campaign responses back into our Zoho CRM. After selecting to "push Member status as field" I can not select any filed to push the result into. What am I doing wrong? (https://campaigns.zoho.com/home.do#contacts/sync)
Mapping between ZohoCRM and ZohoCampaigns does not work well
Hi, the mapping between both systems does not work well. Can somebody get in touch with me? trying to migrate from MailChimp to ZohoCampaigns but it is hard, hard, hard.... thanks
Trying to sync Once and All data get the strange error
The error message: Selected module does not have the "Email Opt-out" field. If you have removed this field, please re-add it in the respective module of your CRM account. To re-add the Email Opt-out field, go to Setup --> Customization --> Layouts Section --> Drag & Drop the "Email Opt-out" field from the Removed Fields section. The Email Opt-out is enabled and visible in the layout in CRM. When I switched 'Exclude Email Opt-out Contacts' option off just to run the sync without updating CRM I get
html to template
Hi, any info on this would be great. I have a responsive newsletter. Is there any way to conver this to a template so that it 1 remains responseve 2 staff members who do not code can edit the content. i.e. remove images change wording, and use it as the zoho templates are used. Change the images and wording. Regards
How can I export customer records selected in a campaign into a .csv file?
This option is not working (it exports but it is not capturing the 51 records in the campaign, it is just creating the .csv file column headers with no client data) - and no I do not have a screenshot.
Push Member Status as Fields but no field inthe text box...
Zoho Campaigns avails the “Description” field in Zoho CRM through which you can push your Campaigns related status. It was ok before i change to read only the description field in the CRM. Since I come back to read and write... Since then, i have a problem t o enable the Push Member Status option, In Push Campaigns reports to Zoho CRM page, Push Member Status as Fields option, when i want to s elect the Contacts or Leads option and the respective Field to push the campaign status, the
Setting up an autoresponder with created email campaigns
Good day! I am trying to set up an autoresponder through Automation module. I have previously created email in Email Campaigns module, how can I transfer all the created emails to Autoresponders module, otherwise I am offered to create emails from scratch
Setting up an autoresponder on a A/B Campaign
Hi, I tried to set up an autoresponder over an A/B Campaign and it does not find my campaign. Instead, it finds all other regular campaigns. Is there anything I am doing wrong?
Viewing reports - combining A/B with entire mailing list
Hello, I recently set up a campaign where I tested A/B results. Unfortunately the open rates were a tie between A and B, so I manually selected A as the winner. Now when I try to view the results from ALL of the emails that were sent, my results seem to be split into two categories: the original A/B groups that had no winner the remaining 50% of email addresses that got the A Rather than see the results for these separately - I want to see the result for all 100% of emails that were sent.
Adding Lead Owner to Email
I am trying to add the Lead Owner to an email. There are tags for "contactowner" but when I try it that tag, it puts the contacts name in the area and not the owner. How can I add or create a tag for Lead Owner to add into an email?
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