How to add and verify my subdomain property (Knowledge base linked in zoho desk) in my Google Search Console?
I have a support page in zoho desk - https://support.pickcel.com I linked Google Analytics account for this subdomain. But I'm unable to verify the subdomain with google analytics in my Google Search console. How to verify the property in Google search console?
Migrate to the new live chat, powered by Zoho SalesIQ
A few weeks ago, we released a more flexible and customizable live chat solution, powered by SalesIQ. With this update, you can now get the best of live chat and insights right within your help desk. The SalesIQ integration runs both ways and lets users access chat tickets on either of the two interfaces. You can read more about this integration here. We're always improving our solutions, and we encourage you to make the switch to the new live chat today. If you are currently using the live chat
Problem with the margin in the templates
Hi all, I have a problem with the margins in the templates, when I copy and paste some information from the Word the information is cut and run to the left ... is there any solution for this or trick ?. Please help me... Many Thanks! WORD: Zoho DESK:
Changement de mail pour un agent
Bonjour Je suis administrateur Zoho et je voudrais modifier l'adresse mail d'un agent actif et c'est impossible !! Comment faire ?? Cordialement
Add fields in help center - Submit a Ticket
Hello There is a way to edit this tab "Submit a Ticket" located in the "Help center", I need to add 2 more fields "telephone and category". Please help me..
Generation and sending reports automatically
Hi Guys! :) ¿Is there any way for zoho desk to generate reports automatically and then send it to an specific email? Like any new user, I generate them manually, I would like to automate it. Please S.O.S.
Ask the Experts 4: A 5 hour online Q&A on agent productivity
Welcome to Ask the expert session! This is a monthly discussion in forums; each session, a panel of experts will take questions on specific topics related to Zoho Desk. The panel will be available for a 5-hour period and answer any questions posted here.
We're discussing agent productivity, join us!
Our next ATE session is back and the topic of discussion is Agent Productivity. Head to our Community Learning Series to view the features in discussion and drop in your questions. Our experts will be live in a few hours to field all your questions! Take me there >>
Departments Count have exceeded your plan
Users are getting this error in Zoho Desk when attempting to enable Departments. Cannot find anywhere where we can see our Departments limitation, or how to increase the departments limitation (only user licenses).
Chat - Canned Messages
Is there a code we can use in our canned messages to pull the customers name they provided when the customer initiates a chat through the live chat within Zoho desk. Almost like when you are creating a email notification template, you can use "${Cases.Contact Name}" and it will auto fill it with the contact name that was imputed on the chat menu. I want to do this for our canned responses. I do not want our agents to "accidentally" forgetting to input the customers name when using a canned response.
Integrate Desk with other Zoho Products
I already have Zoho invoice and Zoho Assist. I am trying a free trial of Zoho Desk but none of my customers show up, my company logo, nothing transfers over. Is there no way to get the data located in Zoho invoice over to Desk? Also, I would like my customers to be able to log into their Zoho Invoice Portal and create tickets for Zoho Desk. Is this possible?
Problem when marking a contact as an End User for the portal
I've created a contact view which filters the non-portal users. When I try to select one of the records on this list and try to add them as an End User then I do receive a warning message stating that this user has already been added as an End User to the portal. I don't have the option to disactivate this user as an End User but only the option to add them as an End User.
Desk Live Chat Available in App
Hello everyone, We are considering upgrading to the Enterprise edition of Desk. One thing that I cannot seem to find an answer to is whether if we add live chat functionality to our web site, is if we are away from the office, will we be notified of live chats in the Desk iOS app? We currently have some other software which we use for live chatting to our customers and it comes with an iOS app so I am hoping we can make an easy switch over and keep the same functionality. Many thanks James
Installing SSL Certificate
Hello, I have an SSL for my domain, ckline.net. I'd like to have ZoHo import this SLL for my mapped domain? Or do I need to purchase another SSL from zoho for https://support.ckline.net ?
Add Multiple Fields to an Account
In Zoho Desk -- Accounts dont have a lot of fields. I want to add a field/Menu Item (dont really know) - much like the "Comments" menu in the Account. Have the ability to add more and more information while keeping track of the history. How can I achieved this? Thanks
Custom Voip SIP provider
Hi, I've seen that is possibile to integrate phone in zoho desk, I see I can attach it to some standard providers and to asterisk. It's possible to configure a custom ip voip trunk of another provider, I've URI, domain and user/password. It could be great for me
disable customer portal
hello how can I disable the customer portal ? I only want to allow opening of tickets via emails and don't want a support portal to be visible or accessible. Just as a org, we don't want to have a customer portal - if so - how can I disable the portal and in a future date / re-enable it ? thanks
Zoho Desk Domain Mapping Issue
Hi, The domain mapping is not working from step 2 (see screenshot). I've done everything correctly and double checked it. Please help.
The KB Editor is automatically applying spacing to paragraphs when an article is edited
This spacing is being added before the lines. The editor doesn't have any spacing editing feature. We already tried to "clear the formatting" and then apply a font size to the paragraphs but the result didn't change. The editor shows the text without any spacing but when the article is released then the spacing is applied to the final page. We aren't copying and pasting any text to the editor when editing them. The original texts are being pasted from other sources which don't have any rich text
Paste image changed?
Hi I noticed that pasting images to replies was changed lately, something about it seems off now I can't properly resize image, I have the options of "original, best, small, remove" and when I try to manually resize the image it goes BERSERK and does some weird ultra-shrink to images with every slight movement of the mouse. Does this sound at all familiar?
Input time from tickets into ZOHO BOOKS Projects
Hi We are IT company for SMB's. We deliver services and we sell contract with Hours. For example, a customer can buy us 20 H/year or 40Hours / years. We manage contracts as projects in zoho book. Then we create a project with 40 hours. Each time a engineer goes to the custormer for maintenance, he input time in the project in zoho to debit the project. But in our contracts time from ticket should be debitted to the contract to. For example, if this customer has an issue and a ticket is created,
Can you enable ZIA in mi Desk portal
Our trial is: https://desk.zoho.com/support/berninisoftware
Is it possible to tag Zoho Desk Ticket to Zoho CRM Account on the basis of custom field match instead of Account Name/Email???
I tried to update the Account name in the Zoho Desk ticket panel but it will not display the same ticket on that account in Zoho CRM.
How to activate Rewards / Points features in Zoho Desk
I see in your platform Rewards / Points features activated. I want this feature for our Zoho Desk community portal. Could you connect with someone who is responsible for this?
Format Text
Hi All , I need all the responses for tickets to be going out to the client on Verdana with Size 8 and left aligned by default for all the agents. How could I achieve this please . Thanks in advance !
Email forwarding
Hi guys, i want to forward my mails to Zoho Desk but they never show in the help center. I contacted my mail-server company an they tell me in their logs they can see, that mails from their server was sent. But they never show up in Zoho Desk. Everything i did was according to the manuals of Zoho Desk. Any ideas?
There is no way to edit the user information in the help center
I've tried to edit the names of some active users on the help center but I couldn't find a way to perform this task. The "users" section of the help center has editing capabilities for user accounts but it does directly link to the contact record on the contacts module when you press on the user name in the help center user editing screen. Editing the contact name on the contact module doesn't affect anything for the user record of the help center user record.
The force is strong with this integration.
You read that title right. You can now integrate Zoho Desk with Salesforce, and pull in a whole lot of customer context to boost your customer service efforts. This helps bring your sales and customer support teams closer together, without having to wait around for updates, or even switch applications! The integration, authenticated with OAuth, allows for one-way or two-way sync of customer data. Customer information gets pulled in from Salesforce, and can be updated either in bulk or periodically
Have Comments add the title of the transition
When we use 'Comments' in the blueprint, and someone enters a comment into it while working on a ticket, only the information in the comment is added to the ticket. So, if the transition title is something like, "how many widgets do they have" and they answer 4, only the number 4 shows up instead of "4 widgets" or the title of the transition along with the comment answer. Is there a way to have either the transition title, or a template added to the comments section, so the ticket has more information?
Blueprint Update Thread
I'm asking what I think is a stupid question, so bear with me. We're working with blueprints and our desire is to have a system in which, as we transition through the blueprint, it adds canned messages to the thread. For example, we would want the ticket owner to add a number in the response field of the blueprint. Then when the transition takes place, it posts a template message to the thread using that number as a wildcard so that the message is slightly different each time the blueprint is
The Contacts and Accounts modules don't display the record counts on the starred views
When you switch to the starred views on the tickets module then you can also see the count of tickets in each of the starred views whereas the contacts and accounts modules don't have this feature. I think that this is a bug because the feature to display the count of records on starred views seems to be in place on the ticket module.
Merging by default
Hello Zoho Community, I’d like to consolidate the tickets by merging them – it appears that when one person on the account team creates a ticket but another follows up, a new ticket will be created. Could we merge them by default? Merging them manually is taking a lot of time. Thanks!
Zoho Desk - Client Experience Application
Hi, I have noticed that client has to open client portal on web browser to reply or see open,closed,etc tickets. or even if he wants to chat. Why don't you people develop app like Desk Director so that your customers can give awesome experience their customers? Thank you, Jagjeet
API v2 oauth Response Time Zoho Desk
Hello, i am using oauth v2 api with a create,update - contact, tickets and comments. so, ZohoDesk issue is : i call this api in loop (Multiple Time). so it takes a many time for giving response. if i have insert a 12-15 records then it takes a approx 10 to 15 minutes. so any solution are available. Thanks, Ankit Vyas
Community Moderator Labels
Hi There, I'd like to see a feature where I can add a label or badge to an end user profile so it shows that they are a "Community Moderator". In the coming months, I am expecting a lot of forums activity on my support center and I would like to see this added or considered for the future.
Forwarding notification to external mail
Hi I have a problem I would like to receive notifications about the new ticket and the reply to the ticket, to the gmail mail I would also like this ticket to be sent to gmail mail Is it possible?
Span Tickets
Hi I would like to disable the anti-span in my Zoho Desk. What I need to do ?
Creating a report
Hi, I need help creating a custom report in Zoho desk. If you could guide me I would really appreciate it because I just don't understand how to create the report with the tools provided. If I click on reports, I can easily download an overview report and change the date range. I would like to take that same overview report and add/remove a few columns if possible so It looks like this : However I just can't figure it out. We do customer service and handle mailbox for over 20 clients. Ever since
Remove "Product Name" from new ticket form.
When a client submits a ticket in our portal (desk.zoho.com/portal/newurbanmedia), they are asked for a “Product Name”. Since we don’t really have “Products”, I don’t want this question to appear because it confuses our customers. How can I disable this question on the form?
Timestamp for Chats in Zoho Desk
I am trying to assess the volume of chats we receive and at what times through the chat feature in Zoho Desk. Unfortunately I cannot seem to get a report that pulls the accurate time that the chat occurred/ was submitted. I was trying to get the information through the "ticket created" times, and due to the variation in the time delay between the time that the chat can be concluded and when it gets converted into a ticket, it was not possible to accurately know the time that the chat actually occurred.
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