Not getting replies to requests sent to ZOHO!!!
Hello. I've sent several messages to Zoho about some issues and things we need cleared up that have been sent through the Zoho Help System. I have not gotten ANY replies back in regards to anything. While these questions may not be a major priority, it is COMPLETELY UNNACCEPTABLE to ignore these requests. If a customer asks a question, they should get at least a response back!!! Please respond to why our questions are being ignored!
How to stop running process in WebNMS without stop server.
Hi, I have requirement that have to stop running process when some requirement not fulfill. When WebNMS server start all process will up but in my requirement is that In my java code I am checking initially that particular database table schema is present in database or not. If database schema is not present then I have to stop the my process through code. I can’t stop server because at the same time other process is up. So how can I achieve the above requirement that other process will not affected.
Mail not sent if more than one email id in TO
Hi, Recently happen to notice that when I reply or reply to all from the zoho portal on a ticket that the mail is not been recieved at the other end If I happen to add more than 1 email Id (seperated by comma) in the TO section of the email body from the portal . Regards, Rajeev Nair.
Unable to get notifications when customer updates through portal
I am trying to get notifications to send to support reps when customer updates a request through the portal. The workflow is set to execute on either edit or customer reply and the condition is that the request is not closed. However, it does not fire when the customer updates through the portal. Regards, Jimmy
Account is blocked.
Hi, When I try and send an email, I receive an error message that says Unable to send message;Reason:554 5.1.8 Sender Address Blocked. Can I get my account unblocked? Thanks! ryan@catholicmarriageprep.com
Label new solutions
Hello, We use the solutions only inside the company. To communicate bugs and faqs. Is it possible to label the issues wich are new (published last week or so)? Thanks, reards, Simone Meijer Zermelo Roostermakers
How can I avoid duplicated contacts?
For each new ticket registred, a new contact is created (a lot of them duplicated) , and I don´t know if I can eliminate them.
Task by E-mail (rederict)
Hello! I have small troubles. How i can create task via e-mail. I send msg from ZoHo e-mail for the task, but task doesn't create. Help pls. Thns for answer.
zoho shoutbox questions
we have set shoutbox up on our site and have two questions. 1. how do we 'reset' after a session so that the old session is archived and a 'fresh' screen is on our web site? 2. Is there a way to add a security login functionality on zoho shoutbox so that only invited guests can join a session on our site?
some general queries on zoho support,
Hi, I am using zoho support for ticket tracking purpose I have noticed few facts : 1. When a new ticket creation request is sent over the mail the people in the CC are not intimated of the ticket number details - I mean autoresponse. 2. When I forward the mail to someone over mail from the portal once ticket created,as an admin I notice that the ticket number tag is absent in the mail subject of the reciever. 3. One more thing I like to know is is there a limitation on the number of clients contacts
User would like to receive mail from Zoho in plain text
Hi there, I have a user who would like to receive mail from Zoho support in plain text format. Is there any way for the user to set that preference? Jimmy
Can Task in support be charged throguh books or assigned over to a project
We're planning to use support, projects and Books modules. I just wondred if a support item becomes chargable whether it can be assigned over as a project item (or whether a task under the support item can be assigned over)?
Where did my question go?
I posted a problem, but looks like someone deleted it. If the moderator removed it atleast tell me that it was removed by the moderator. Anupam
Zoho support sent thousands of emails to our client base
I have had a very nasty experience with Zoho. And I just bought it today! I setup the account to read in our support emails. For each email that it read in it sent email that it read in, it sent an email to the originator. Now this same functionality was not working when we evaluated this system. I was using a free system (osticket) before trying this out and it was able to identify which issues are new, yet this paid system doesn't seem to understand it. I will not use this system unless someone
Email Subject Line Unchangeable
We are finding that if somone changes the email subject when replying then a new ticket is created for the same issue. I know that we can just merge the tickets, but is there a way to make the subject line unchangeable to avoid multiple tickets being created for the same issue?
How to send a email when create a new Request
Hi, I need to send a email when a client create a new request, I tried almost everything but nothing works. Regards.
Error Importing Records
Hi, So, here I am just to test before switching over, attempting to upload contacts to Support and the same errors that happened a year ago to ZCRM happens now. Somehow, some way Zoho created an application that has mandatory fields, and I'm betting like last time, no one at Zoho knows what are the mandatory fields, am I correct? Thank you. Mario F. Stevenson
help - the lookup field
Is there a way of using 'lookup' field as a list of links? I need a radio button chosing from a list of links. any other way of doing it? Thanks!
Adding a Request via ZOHO API - getting 1001 error
We just started working with the ZOHO Support API and everything looks pretty straight forward so we figured we'd try a quick test with an XML file to see how it worked. We keep getting the following error. <response><error><code>1001</code><message>Unable to process your request. Please verify if the name and value is appropriate for the "xml" parameter.</message></error></response> We thought we could use curl from the command line to send the attached XML file but it doesn't seem to be working.
What is error code 4832?
Keep getting this response while trying to add a request. <response uri="/api/xml/requests/addrecords"><error><code>4832</code><message>Problem occured while processing the request</message></error></response> What does this mean? How can we troubleshoot this error? Thanks. Bill
Missing Mails in Zoho Support
Hi Team, We received an email on "Mon, 13 Aug 2012 15:37:58 +0530". But i am not able to find that email in Zoho Support. At the same time we have emails which came before and after. Any one else got similar issue?
Zoho Support Center
I have been trying to e-mail the support team with a problem. I have yet to get a reply. I have sent multiple e-mails to Support@zohocalendar.com and Support@zohomail.com. Have I been typing in the wrong e-mail address? Please help me. Thanks, Ivette
Support api issue
HI I m executing following url for zoho support to insert record in zoho support account but it is giving me error "Unable to process your request. Please verify if the name and value is appropriate for the "xml" parameter" i m using follwing url https://support.zoho.com/api/xml/requests/addrecords?apikey=mykey&ticket=myticket& portal=demosupport & department=kawamedia & xml="<requests><row no="1"><fl val="Subject">Add Records Demo</fl><fl val="Contact Name">John</fl><fl val="Product Name">Customer
Transfering domain to zoho
Hi I have a epp/transfer authorization from name cheap for my domain name and don't know how to proceed with this. Please can you help. I am new to how all this works Best J
Connecting CRM to Support
Hi, We have the CRM in place and had the trial version of support. Once the trial was over we were locked out of the support module. We signed up for SUPPORT and now cannot connect User accounts (other than the main one) back to support module. Please help. Thanks
Service Desk Service Catalogue form designer
I'm trying to design a custom user request form (this applies to any form being created though). Is it possible to have a drop down of the departments listed else where in the database? ie. Firstname: Joe Lastname: Bloggs Department: < non-editable list of departments taken from the admin section of the service desk > This seems like a pretty straight forward and common need but I'm unable to find any documentation or help on the subject, any assistance appreciated. -Simon
Customer Support on a scale of 1 to 10 is 0
I submitted a ticket to customer support about 6 hours ago. I have not received anything back. I am locked out of my account. Even though some of your apps may be better than Google, there customer support is a 7 on my scale, which is much better than a 0 which I have rated you. So when will Zoho wake up or do you really care? Raju Vegesna Ceo of Zoho maybe you would like to respond. I am in the process of comparing Zoho with Google and frankly - customer service wins out. It does not matter who
Sending requests to clients, not company support techs.
Can you tell me how to send requests to clients? In my business we have certain requests or tasks that the client must be notified about. We normally e-mail them a series of requests but I'd prefer to have each client able to access all of the requests directed to them within their own support portal. The important part would be learning how to notify them of each request as we post them? Is there an easy way to notify the client, not support tech of new requests?
The screen to add Tasks, Accounts and Products are not appearing
Hello, there! I'm testing the trial version of Zoho Support for implement here in our company and at the first time we choosed the Express version (which doesn't have accounts, etc). But as soon as we noticed that we will need accounts, we changed (using the proper link at the upper part of the screen) for the Enterprise evaluating version. Now, the button which I need to add the accounts, products and tasks appears, but when I click them, they lead me to a webpage with only the buttons: "Save, Save
Solutions
I created a solution to answer a request. How do I attach that solution to the request?
ZOHO SUPPORT INTEGRATION
We are seeking to implement ZOHO SUPPORT for one of our web design clients. We aim to develop the website in Wordpress. They sell mobile phones and install mobile commerce software on the phones. Please see the attached document which has the initial suggested work flow. I am in discussions to see how this can be further simplified but implemented as best as possible. Possible offers welcome for this integration. If you are good with web design, I might be able to consider your doing the full website
Reporting Query
Currently in the report the summation of the time is only done in minutes can this be done via hour:mintues can this be done? Or am i missing something?
When will invoice have inventory ?
When will invoice have inventory ?
How can I integrate zoho support with my website? Is there any alternative?
I am new to Zoho support. I was wondering how i could integrate zoho support with my website?
How do I add a new group of Topics in Solutions?
I only see one grouping of Topics (our company name) in Solutions and I'd like to add more Topics to other groups.
How do I move a user from project staff to client status?
I accidentally added a client to my project team. How do I move him? I tried deleting him from the project and then adding him as a new user under the clients, but zoho wouldn't let me do that...it said he already existed in the system. Please help!
register and buy a new domain
Hi, I want to register and buy a new domain through zoho but can't see from where to start. Have seen the process and screen shots on the help section, but just can't see from where to start or where to make the 'first' click. I do have a free zoho mail account. Thanks for your help.
Express Plans- Ticket Limit Notification
On the Express Plans, does the account admin receive any sort of notification if the maximum number of requests for the day is approached/met?
Search forums add-on
I don't see anyway to search the forums add-on. Am I missing something. Ideally the solution search in the portal should search solutions AND forums. --Jimmy
How do I add a new Product Owner to a Product in Support?
I have support reps but I'm the only person available to add as a Product Owner to a Product. I'd like to do two things: Add a Support Rep as a product owner to some products Add someone else on our Zoho accounts (a CRM user) who is NOT a Support Rep, to other products
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