Unable to create new solutions TypeError: Cannot call method 'replace' of undefined"
Any body has the experience? unable to create new solution on zoho support. TypeError: Cannot call method 'replace' of undefined.
How to create a new user / user alias for my account.
Hi there I already have a Zoho account, let's call it "name@zoho.com". I want a second alias or account, let's call it "secondalias@zoho.com" but cannot work out how to achieve this. I tried to sign up as a new user but the system asks for an alternative email address and as it already knows them from my main account I am refused. Any help gratefully received. Kind Regards
Email Accounts / Setting / Should it be external (Gmail) or Zoho?
I'm confused. When I registered, I entered my Gmail address to receive my new account confirmation notice from you. I clicked the link and successfully activated my account. Under Accounts, I saw that my "Primary Email ID" was Gmail, and not sure why that is, I changed it to my new Zoho account, which I may use as my primary email account universally. So, I added it and made it my new "Primary Email ID". While exploring, I found myself in "Accounts", and under "Email Accounts" I noticed mention
Suffcient Lead Time
Certain requests that we receive require that we have a 7 day lead time to complete the request. We have a custom field for "Needed Date" and I want to send an email to the requester if the needed date is less than seven days after the request was received. How to do this?
How-to: Re-Signup for a Zoho Account ?
I came into having a Zoho account somewhat backwards, and thus have an odd user/account-name. So far, I haven't really been concerned, because I've only done some trying out of Zoho. But in order to get serious with Zoho, I really do need having it changed. As far as I can tell, there is no way to change that - except for closing the account, and re-opening from new. So, The full story & the questions. History: I originally created an account for posting on the duck.co forum, which is totally unrelated
Custom report with single quote in Log Message
I would like to create a custom report with log message containing single quote ('). However, the system does not allow the report creation and pops up messages: Please remove quote from the Message field. I have tried adding the a back slash in front of the single quote but that does not resolve the problem. See below screenshot. Please advise how to add a log message with single quote for report generation. Thanks.
Create a Password for a User
I am working on setting up a Customer Portal that does not require that the customer to setup an account before submitting a request (only requires their email). Is there a way to allow the agents to setup an account based on the request and notify the customer so that the customer can login to view the status of their request? If not - what is the process for having a user create an account to view status after they have submitted a request? It seems like either allowing agents to create a password
Nokia N8 Mail - IMAP Sync not deleting mails in ZOHO
Hi, I have switched phones and Email providers and thought all was going well until hitting a problem deleting emails from my Nokia N8 Mail. Having added my Zoho mail account as an IMAP account all my mail was successfully retrieved. However, having deleted a couple of emils from my inbox I found they reappeared when new mail arrived. Looking into this further it would seem that my N8 cannot delete emails from my Zoho account even if I sync straight after issuing the request to delete the email on
Missing Users Group functionality
Has anyone run into the problem that the Users Group icon is not available on the Admin tab on ServiceDesk Plus. I have been looking high and low and can't seem to locate this functionality.
How about the licence fee of integrating docs and sheet to my applications?
I want to integrate docs and sheet to my asp.net application. I only need the two editors to create and edit document then save these documents to my server, the members of my site can share document with each other. How about the licence fee? Thanks.
Trying to create an HTML email template
Hi I am trying to create an email to send which requires some HTML coding (please see below). However i can't get it to work within an email template??? There are some instructions below that mention clicking on the Source Code icon (i can't find this) and also In Code View mode, copy your Newsletter HTML code and and return to the WYSIWYG mode. Where are these options to switch between HTML code and WYSIWYG mode? Is there a video available for this type of thing? HTML CODE I NEED TO USE:- <html>
I am trying to configure pop on Outlook 2007. I used Port 995 Incoming(SSL)
I am trying to configure pop on Outlook 2007. I used Port 995 Incoming(SSL) and 465 Outgoing (not sure if I shoud use SSL, TLS, None, or Auto?)
VQ Manager Stats incorrect.
Hi I recently installed VQ Manager and configured port mirroring. I am using the sniffing method. My setup is as follows - Cisco UC560 to Netgear switch to cisco ip phones. I am able to see all the calls and extensions in VQManager, however, the following stats do not change despite many QoS complaints from end users. Delay 0 Jitter 0 Loss 0 MOS 4.4 R Factor 94 Is there something that I'm supposed to configure on the UC560? the port mirroring is configured on the netgear.
Selectbox - tag option or optgroup
Hi, I need help with selectbox, I would like doing with option css styl or when I put tag <optgroup label=" "></optgroup> it is not work! Thank you <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> <html> <head> <meta http-equiv="Content-type" content="text/html; charset=utf-8" /> <title>Styling Select Boxes</title> <link rel="stylesheet" type="text/css" href="selectbox.css" /> <script src="http://ajax.googleapis.com/ajax/libs/jquery/1/jquery.min.js"
trying to connect my classmates
Greetings ZOHO users, I am new to Zoho and my classmates we need to know how to gain access. I am a registered member do they each have to download zoho on thier pcs to be able to interact with each other on a project? Do we need to use the user name and password I created for myself ?
CREATING PROJECT TEMPLATE
Please tell me how to create a PROJECT TEMPLATE? cos im new to this .
security question and answer issue
One of my users forgot the security answer to his question. What can be done to fix this so he can reset his password? John M. Whitney
automatic authentication
Hi everyone. We have Active Directory in our office. ServiceDesk plus is installed and connected to Active Directory in admin setup settings. Also i choose "Enable Active Directory Authentication" and "Enable "Pass-through" Authentication" chekboxes. When users try open SD page in browser they see table with authentication request. It's not a SD login screen, but brouther screen. If they type login and pwd everything is OK and they go through in to SD home page without SD login screen. On the comment
unable to select email template in email notification option.
hi, i am tyring to integrate zoho form on my website. i followed all the steps to generate zoho form in this video:- http://www.youtube.com/watch?v=xsV4qD0CV5c --first i created the form in web-to-lead form --then filled all the required fields in form properties, field selection. i am stuck on the email notification option step.m not getting the template in the combo box. i had already created the email template. can anyone suggest me how to get the template in email template option?
ServiceDesk Plus - Request numbering
We are currently in the evaluation and testing stage of implementing ServiceDesk Plus. I have noted that whenever a customer replies to an email sent from a request, that a new Request ID is allocated to the original request, and consumed. This means that at the top level view of all Service Requests, the numbers do not follow a sequential order. That is, we see a list of requests with numbers like - 1, 2, 3, 5, 8, 12, 13, etc We would prefer that replies to request emails are not allocated
Customer Support Homepage in Zoho Support
It looks like when a user accesses the customer support portal homepage, they can submit support requests without first logging into the support application as a user (and search the knowledge base). Is this true? I can't see to fine where only a logged in user/customer can submit tickets? Thanks Dave
Why do you need Zoho Support ?
Customer Support is important for business success. Customer feedback / questions through e-mail, web form or phone is common. We need tools to organize them better, so that we can respond on a timely fashion. If number of requests that we get is less than say 10 & if you are the only one who respond to all of them, then it's easy to manage them with personal E-Mail box. But what happens if we get 50 requests a day & have more than one person responsible to answer e-mails or phone calls from the
Zoho Support Process Diagram
The image will explain how Tickets/Requests can be processed inside Zoho Support Feel free to post your questions and we will be happy to assist you. Regards, Peter
Zoho Support Release - Web Based Help Desk Software - Great Customer Support Starts Here
We are excited to introduce our newest arrival to the Zoho Family, Zoho Support a help desk software for customer support on the cloud. Related blog post can be read here With Zoho Support you can easily manage and respond to an ever growing number of customer support inquiries that arrive via different channels (phone, e-mail, web). In the era of real-time communication and instant-everything, customers expect a prompt answer to their questions. With its innovative web interface, Zoho Support allows
Adding a field problem
I see this problem has shown up in several questions but no where do I see an actual answer. I too am trying to add a field to a form with no success. I have done this successfully in the past. What is the trick or is there some limitation on free use? I am testing the utility of Zoho at the free level.