Zoho Lens Feature Update: September 2026
RealWear store support Zoho Lens is now listed on the RealWear marketplace, paving the way for quick and easy deployments. Install it straight to your smart glasses from the marketplace without any cables, pendrives, or manual transfers.Zoho Lens Feature Update: August 2026
Mobile browser sessions get a sharper look and toolkit We've revamped the session toolbar for a smoother experience and added more capabilities like unified annotations, color picker, OCR, QR/barcode scanner, flashlight, and network performance monitoring.Zoho Lens Feature Update: July 2026
Get instant answers, mid-session Say goodbye to switching tabs mid-fix. Zia Answer Bot is an in-session AI assistant that lets technicians clarify technical doubts on error codes or compliance measures and get instant answers, right from within theirZoho Lens Feature Update: June 2026
Better video, even in low-connectivity sessions Zoho Lens now manages your device's resources more carefully during low-connectivity sessions on mobile browsers, keeping video resolution at the best quality your network can support. The result: smootherZoho Lens Feature Update: May 2026
Mute audio by default Admins can now mute end user's microphones by default before a session begins. Head to Settings > Preferences and enable the option to turn off the microphone for every session. This keeps every call clean and distraction-free, especiallyZoho Lens Feature Update: April 2026
Introducing Zoho MCP for Zoho Lens Build your own MCP server to connect LLMs like GPT or Claude directly to Zoho's APIs, data models, and actions. For Zoho Lens, this means triggering AR remote sessions, scheduling or rescheduling them, pulling sessionZoho Lens Feature Update: March 2026
Self service portal for customers We just made support requests a whole lot simpler. The self service portal lets your customers submit an issue by just scanning a QR code or clicking the portal link, and get connected to the right technician. AR sessionsZoho Lens Feature Update: February 2026
Snapshot restoration for disconnected sessions Technicians taking snapshots during a remote assistance session need not worry about losing them if they close the session tab accidentally. Snapshots are restored once they rejoin the session, ensuring supportZoho Lens Feature Update: December 2025
2D arrows for customer app Customers who join a Zoho Lens session from a device that doesn’t support AR can now add 2D arrows or revert the placement with Undo if it is done accidentally. Support for undo option extends to scenarios where techniciansZoho Lens Feature Update: November 2025
Smarter AR Arrow Scaling in iOS We've optimized AR arrows! They now automatically adjust their size and position based on the distance between your device and the object you're pointing to. This ensures they are always perfectly visible and accuratelyZoho Lens Feature Update: October 2025
API Support for Rescheduling Sessions We've enhanced our existing range of external APIs to provide support for rescheduling already scheduled remote assistance sessions. This update gives your integrated systems more flexibility and control over sessionZoho Lens Feature Update: September 2025
Enhanced Video Quality for Android Devices We've rolled out significant enhancements to the video feed for Android devices. Technicians will now experience a substantially better remote session overall, thanks to improved video clarity and a smootherZoho Lens Feature Update: August 2025
Annotations in Non-AR Mode In Non-AR sessions, screen annotations are now more efficient. The system automatically pauses the screen share during annotation input and resumes it afterward, ensuring precise placement without disrupting the session flow.Zoho Lens Feature Update: July 2025
HD Snapshots Technicians can now capture high-quality images directly from the customer's mobile camera during a Zoho Lens session using the Snapshot feature. Delivering sharper, high-definition images for better remote assistance, improved issue diagnosisZoho Lens Feature Update: June 2025
Smarter scheduling and stronger AR performance Improvements to our existing Schedule Session APIs and enhancements to AR capabilities to ensure reliable performance across diverse environments.Zoho Lens Feature Update: May 2025
Zendesk – Zoho Lens Integration No more back-and-forth—now, you can resolve Zendesk tickets faster with Zoho Lens! Launch AR-powered remote sessions right from your helpdesk for faster, more effective issue resolution. Know more. Zoho SalesIQ – Zoho LensZoho Lens Feature Update: April 2025
Introducing Geolocation This new feature offers enhanced location verification, enabling businesses to improve accuracy, ensure reliability, and optimize operations using the geolocation feature. Know More Enhanced measurement in Android devices ThisZoho Lens Feature Update: March 2025
Enhanced accuracy for AR elements We have improved the efficiency and precision of AR elements like lines, rectangles, and ellipses across various planes. This enhancement allows technicians to seamlessly guide customers in different environments withZoho Lens Feature Update: February 2025
Introducing customer browser support We're thrilled to introduce a faster and more convenient way to support end users! Customers can now skip the hassle of downloading the mobile app and join remote sessions instantly from a browser window. With quick,Is the app being developed?
Hi, is this app being developed/improved? Or is it just another app started and let go like others (market automation, campaign, etc)?Can AR grid lines be turned off from the Agent console
When our agents start a Lens session with a customer the AR grid lines automatically overlay onto the video. I know that the customer can turn these off from the app on their phone but don't see any way for the agent to do it. Is there a way for the agentCan LensSDK be recompiled to work with a newer versions of the Swift compiler and also include the x86 simulators as targets?
Hello, I've been struggling to find a combination of Xcode, Swift compiler, and device hardware that will allow me to build the Sample_SDK Workspace. Currently, if I use the most recent version of Xcode, then it informs me that it can't compile becauseProduct Updates
We've always wanted to provide customers with what they ask for. I'd love to announce In-session recording and multi-participant sessions, two of the most requested features are now available in Zoho Lens. Apart from in-session recording, we have a security
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Zoho Lens Feature Update: September 2026
RealWear store support Zoho Lens is now listed on the RealWear marketplace, paving the way for quick and easy deployments. Install it straight to your smart glasses from the marketplace without any cables, pendrives, or manual transfers.Zoho Lens Feature Update: August 2026
Mobile browser sessions get a sharper look and toolkit We've revamped the session toolbar for a smoother experience and added more capabilities like unified annotations, color picker, OCR, QR/barcode scanner, flashlight, and network performance monitoring.Zoho Lens Feature Update: July 2026
Get instant answers, mid-session Say goodbye to switching tabs mid-fix. Zia Answer Bot is an in-session AI assistant that lets technicians clarify technical doubts on error codes or compliance measures and get instant answers, right from within theirZoho Lens Feature Update: June 2026
Better video, even in low-connectivity sessions Zoho Lens now manages your device's resources more carefully during low-connectivity sessions on mobile browsers, keeping video resolution at the best quality your network can support. The result: smootherZoho Lens Feature Update: May 2026
Mute audio by default Admins can now mute end user's microphones by default before a session begins. Head to Settings > Preferences and enable the option to turn off the microphone for every session. This keeps every call clean and distraction-free, especially
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