How can I fix: Domain already exists error?
Hi every one, I know this question is not new, but I did not see any full answer or solution, so I post it here. I created an account in zoho, registered my own domain to enable email accounts with tha domain. One day after created the account, I canUnable to unblock IMAP
Hello I am unable to unblock IMAP for user ID 465743420 I get the following error in admin mail console when unblocking IMAP Please help with this, it was blocked for suspicious login, but it was just because of using and trying new VPN app on the AndroidChange name associated with email alias
I've recently changed a sales@ alias over to another Zmail user for our organization. However, the previous person's name still comes up in the sender line as the name associated with that alias. How do I switch this over to the new name?MX Verification failure, but email is functional
Hello, I have configured the hosting setup in Zoho using my domain, but I get the "MX Verification failure" error. The strange part is that, the email for the user created is fully functional, I can send and receive emails. I created a ticket with thisdesbloquear cuenta
Buenos dias Cordial saludo Tengo una cuenta libre en zoho mail asociado a un dominio, pero uno de los usuarios se bloquea el correo porque dice que ha excedido el límite de correo, por favor podrian desbloquearla y como hago para que esta persona debe enviar sus correos sin ningun probleama. Gracias de antemanoHow can I find out which server ZOHO hosts my domain on?
I am trying to link a program that I use for email campaigns and it asks me to verify my domain with DNS but I don't know which server is where my domain is hosted, the domain that Zoho gave me for my emails.How do you suspend email accounts temporarily for the user accounts you've created?
I'm trying to deactivate a couple of accounts temporarily; is it possible???Cannot access the mail admin console
Hi, I can't seem to access the zoho mail admin console. I've tried clearing cache and cookies on two different browsers, and going directly to the login page of the mail admin console using the link https://mailadmin.zoho.com/ and when I login using thatZoho Mail - Domain Verification
Hi. Does anyone know how to verify my google domain in Zoho Mail Set-up? My domain is from Google Workspace/Google domains. I cannot access the DNS Settings. Please share the steps. Thank you.Blocked account due to security reasons.
Your account info@officiadigital.com has been blocked due to security reasons. Block Type: Mail Outgoing blocked. Reason :Unknown I can not unblock my self I get an Error: "Oops! Something went wrong. Try again later" I still do not know what we did wrongError: External Members are Restricted When tryin to add new Member
I tryin to add new member on email Group, but when tryin to add new external member it result in error: External Members are Restricted How can I fixed these error? An screenshot attachedAlias Email Id already exists
Hi I'm trying to create an alias : contact @ yoavarielevy.co.il but i get the message Alias Email Id already exists I had an account with the same name but I deleted it. Can you help? Thanx YoavZoho Mail SAML with Azure Active Directory
I've tried setting up SAML with Zoho Active Directory, and keep receiving an error message. I've tried setting it up both via the article posted by Zoho and by the article posted by Azure. I simply can't get it to work. PLEASE HELP! Keep getting an error that says "Oops! Something went wrong. Try again later." Both the error screenshot and certificate are attached.I restored the expired domain but zoho mail still not working.
My domain was expired and now I've restored it. I am able to send emails but am not able to receive it. Need help.renew option for mail subscription (on demand renew)
Why in the year 2022, is there no option to "RENEW NOW"?? I don't get it zoho, if you want my money, GIVE ME the option to pay you!! WHY IS THERE NO OPTION TO RENEW the subscription a week early, or on MY TERMS?! My consulting firm (which uses zoho mail)Payment Issue
Hello, My Zoho Mail Email Id : info@madhya.agency We try upgrade my info@madhya.agency mail to Basic Plan and also we done payment process but we get error "Please try again somthing is wrong". I try this process two time and both time I pay full amountHow do I send from the other domain?
Greetings, My client upgraded from Mail free to Mail Lite because the first feature listed is "Email hosting for multiple domains". I have now added a second domain. I tried to add a user on the new domain, but I got an error message saying "License limitDomain Issues
I have been unable to access my domain in the console to manage it. I need assistance as soon as possible. I need to access it to connect to website. Thank youWhere can i get zoho code
may i request zoho code for my shopify account.Remove Mail Hosting and proceed for domain deletion
Hello we want to remove jcsintl.org from domain. Please help to resolve this issue. Now we have 2 domains.Cannot delete domain - want to add another domain instead
Hi, I'm trying to delete the domain I have set up earlier to replace it with a new domain. When I click the x to remove it I get a message saying "Remove Mail Hosting and proceed for domain deletion" which is what I want, but nothing happens. PleaseHow to display profile picture for distribution list?
I am Admin of a Zoho Mail server and we have distribution lists along with user accounts. I am able to set Profile picture for the users and it shows when the email is sent to another companies. The members of the groups can also send email from thoseDomain Mapping
Hi all, I've just created a website using google sites however i have a hard time mapping my domain, I've entered all the values correctly howvwer it keeps saying it cannot be duplicated, please adviseHow to sign out from all devices?
As a super admin how can i sign a user out of every device?I have no idea why I cant add more user, the system said Unusual activity detected from this IP. Please try again after some time.
Please check my account, I bought 18 user but only add 12 to use. The system said Unusual activity detected from this IP. Please try again after some time. Please unblock my account :( I need it as soon as possible550-5.1.1 The email account that you tried to reach does not exist
Hi, I made sure my domain, SPF, MX records, and DKIM are all verified. I've entered the information correctly in cPanel and Email Routing is set to Remote Mail Exchanger. I am able to send, but unable to receive emails. When I sent a test reply to it, I get the following error: The response was: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuchUserFailure Reason - DOMAIN_NOT_RESOLVED
Hi, we are unable to send messages to docs@radiantsexports.in and any this domain's email account from any account rajesh@aigclogistics.com or info@aigclogistics.com but we are receiving all that accounts emails. Troubleshooting > Retry Mail > Mail Header is pasted below for your reference. Please check and suggest. DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; t=1500100632; s=zoho; d=aigclogistics.com; i=rajesh@aigclogistics.com; h=From:To:Subject:Date:Message-ID:MIME-Version:Content-Type; l=490242;ATTN: Urgent
Why am I having this issue? Domain limit is reached.To add more domain, please contact support@zohomail.com ????? And I already email multiple time and no reply. Is that how you operate with your customer on here? I've been trying to work on a projectRecover deleted account emails
Hello, I deleted an user account by mistake. I have since recreated the username, but all the emails are gone. I need to recover these emails (either in the new account I created or as an archive of some sorts?). Most of the emails contains important information and upcoming events for our business. How can I do that? Is this a paid service? Please contact me. The email in question is vanessa at vanessacocomakeup dot comUnable to see my email groups
I created 3 groups for 3 domains, as an example:, mail@example1.com, mail@example2.com, mail@example3.com Used as distribution lists to redirect incoming mail to that domain to all users in each group. It functions as it should, but since changing theSPF & Siteground
Hi Guys! Quick question, My host is Siteground and I've been trying to add an Spf & DKIM there - the DKIM has added and validated but the SPF still shows an error on my Zoho dashboard. One thing I noticed is that where you recommend inputing ''@" on Siteground the name field doesn't allow you just to enter "@" so I currently have "connectz.digital." Anyone got any idea of what might be going wrong? Kind Regards, NForgot my admin email address
Hi Zoho, I forgot the admin email of abyt.org domain. I tried some of my my email addresses but there was no chance. Is it possible to share abyt.org domain admin email address?suspend/deactivate email
Is it possible to suspend/inactivate an email address? I do not want to delete the email address in case I wish to use it in the future, also I do not want to affect my ability to log-in Zoho in case I wish to use Zoho services in the future.unblock account
Dear Friends, Good day, My account OPERACIONESCOLOMBIA@ADUANTIR.COM was blocked because the mailbox storage size exceeded the allocated storage. According email send by us once the user has feed up at least 5% space (I did it) or has been allocated additionalCannot create alias, getting AS101
Hello, I'm trying to create a new alias for an account on my domain canas.com.ar, but when I try to create a new one I get some AS101 error message. How can i Fix this?How can Admin view employees mail?
Please as an admin can I view employees mail to check violations and provide adequate IT audit report.IMAP Migration from Gmail
I have been trying to import my email from a Gmail server and keep receiving the following error. I have reduced the security, activated imap and no improvement. The link to the Google support item has not helped. Unable to connect to your account. PleaseIncoming Mail Disabled
Hi, I'm having difficulty with a couple of Zoho mail accounts, having disabled a couple of email accounts, I am unable to re-enable the Incoming mail service - the following message appears "Operation permitted for paid user(s) only." The email accounts in question are: info[at]harlequinstageschool.co.uk and annika[at]harlequinstageschool.co.uk Any help on getting these re-enabled would be greatly appreciated. Many thanks-External Members are Restricted
Hi, I cannot add external members to a group. I disabled Streams and I know it takes a while because I'm on a free plan but it's getting long and I absolutely need it now to be able to run my business. This also doesn't work with Zoho email addresses.What is the exact size for profile picture?
I am trying to upload profile picture for my zoho mail account. But, can not crop properly. Please tell me the dimensions for the image.Next Page
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Important announcement: IPv6 support in Inbound gateway
Greetings from Zoho Mail team. We are happy to announce the support of IPv6 support for receiving emails in Zoho Mail. This post mainly addresses the admins who have configured inbound gateway for their organisation. As a part of the changes related toAdministrators now have permissions to access the Subscription and Payment details.
Hello everyone! Hope you are all staying safe during these trying times. To ensure that your organization's email service, the backbone of communication, does not get affected due to inadvertent negligence by the super administrator, we have made a few changes in our roles and permissions to handle subscription and renewal smoothly. Earlier, any organization's Subscription and Payment information in Zoho Mail could be accessed only by the organization's Super Administrator. Now, based on requestsMove ahead from Docs to WorkDrive - WorkDrive is now available in all Workplace plans!
Dear all, We are glad to announce that WorkDrive is available across all the Workplace plans, with added storage and extensive team features. Zoho WorkDrive is now available for all users, including those who subscribed before Zoho WorkDrive was introducedAnnouncement - Changes in Custom login page
In continuation to our efforts in protecting your Zoho Mail account we have made a few changes in the custom login page. We are making some enhancements in the browser to server communication to make it more secure. You may be aware of the most of the modern web browsers mandate certain security practices to showing the webpages as 'Secure'. We are rolling out the security related enhancements ensure that our custom login page accessed only in https mode and the authentication is securely done
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Calendar Sharing
Is it possible to view calendar of a non Zoho user?Zoho Mail super admin can not see group email address created by someone else
In zoho mail i have noticed one problem that zoho mail super admin is only able to see those group email address in control panel which has been created by him only , if some other admin has created group email address then super admin can not see thatUnusual activity detected from this IP. Please try again after some time.
Hello Zoho admin and IT team We are a registered website in Eloctronic services and we been trying to add our users to the zoho system but this issue faced us ,, hope you unlocked us please.Delete Zoho Mail Account accidently from Admin panel
Is it possible to restore deleted email accounts with all data.same name for different domains
Hi. I have the mail account jose@andean.travel then I can not to create anothe mail account called jose@fausto.pe because que system show me a error message about the name is already used. Please you help with that because the same happens with the Alias
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Important announcement: IPv6 support in Inbound gateway
Greetings from Zoho Mail team. We are happy to announce the support of IPv6 support for receiving emails in Zoho Mail. This post mainly addresses the admins who have configured inbound gateway for their organisation. As a part of the changes related toAdministrators now have permissions to access the Subscription and Payment details.
Hello everyone! Hope you are all staying safe during these trying times. To ensure that your organization's email service, the backbone of communication, does not get affected due to inadvertent negligence by the super administrator, we have made a few changes in our roles and permissions to handle subscription and renewal smoothly. Earlier, any organization's Subscription and Payment information in Zoho Mail could be accessed only by the organization's Super Administrator. Now, based on requestsMove ahead from Docs to WorkDrive - WorkDrive is now available in all Workplace plans!
Dear all, We are glad to announce that WorkDrive is available across all the Workplace plans, with added storage and extensive team features. Zoho WorkDrive is now available for all users, including those who subscribed before Zoho WorkDrive was introducedAnnouncement - Changes in Custom login page
In continuation to our efforts in protecting your Zoho Mail account we have made a few changes in the custom login page. We are making some enhancements in the browser to server communication to make it more secure. You may be aware of the most of the modern web browsers mandate certain security practices to showing the webpages as 'Secure'. We are rolling out the security related enhancements ensure that our custom login page accessed only in https mode and the authentication is securely doneHow to close an account when you added your domain in Zoho Mail?
Many users are struggling to close their Organization account created in ZohoMail. The steps below should help you seamlessly close your account. Please login as the Super Admin for your Organization. Go to Control Panel > User Details > Remove other users except the Super Admin from the list. (NOTE: If no other users are added except you, then go to the next step) Go to Domains > Delete the domain(s) you added with us. Go to Dashboard > Delete Organization. Go to http://accounts.zoho.com > Settings > Close
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