Unable to add external user to a group
I´ve created a public group within my Org for communications, with a general email address. However, I want to add an external user to that group, but I´m no able to do so. It should be sending an invitation for that user, but no email is being sent for that user (spam folder was already checked by the person who should be the recipient´s invitation. Can you please provide help or guiadance on doing this? Thank you!Permanently reject emails based on custom (blacklist) patterns?
My Spam control SPF verification settings are set to "Move to Quarantine" because I would like to catch the emails that are not really spam to be still deliver by hand. However, I notice that a lot (and I mean really really a lot) of spam emails are being quarantined because of the spf rules (fail and soft fail) and most of those spam emails have a similar pattern: - a subject that contains certain words like 'can we meet' or 'hungry for you' and other crap.. - no text in the email body, but onlyBest solution to monitor a terminated employees email account?
Hi, I am looking for the best solution to monitor a terminated employees account for awhile as suspected fraud is going on. I changed the password immediately but can they just reset it somehow? I chose the option Sign-out from all devices but did not choose the option for them to change the password at next login. Does this keep them out? Do I delete their account and use their email as an alias in the admin account so that we can receive their emails? Any suggestions would be appreciated. Thisi Cant add user in my account .
i have free mail account which allows 5 user to add. previously i had 5 user i just delete one and now i have 4 user in my account. i am trying to add one more user. but i am unable to add new user please Help me.. thank youI don't find the initial registration account in zoho
I created the zoho account with an email address, at the beginning of the process I indicated that I should change it. I am looking for the initial account and it tells me that it does not existSPF not Verified
Dear Team, I am writing on behalf of biositeindia.com. We have updated all required details during email setup. But SPF and DKIM is not verified. its been 2 days. Kindly help us out. Also dropped mail at support@zohomail.com. Our org entire communication is blocked. Thanks.CNAME
Hi, I recently changes my DNS. This has disconnected my emails. When I log into my cPanel to change the CNAME the pop up box asks for 2 things 'nam' and 'CNAME'. I cannot just add the CNAME 'zmverify.zoho.com' without adding the 'name'. From my research it looks as though I need my zb***** code. Can you provide this or let me how I can fix this problem. It is vital I get this sorted as all emails are down.zbcode for CNAME
Hi, I need my zbcode to gain access to my CNAME. Can you tell me this code, please? Note: I am changing my option in cPanel, not through godaddy.Choose a mail alias as default
Hello, I recently added a domain and keep receiving this error message under Mail Administration->Mail Settings "[zoho-email] @zoho.com does not have the domain based mail alias as default.Choose a mail alias as default" I have a mail alias for my domain created, but I don't see the link "Set as default" per the screen shots that are in you Help docs. Thanks!Request verification of Domain and MX records checking
Hello, U have changed the provider for my domain name and entered the correct MX records for the new domain. But I can not verify my domain and the consequence is that I can not receive mails. Please Kindly check and get back to me. BEst ,regardsBlocked account
Hello. Can you unblock nicolas@jkncargo.com ? Account as been blocked due to suspicious activity. It was myself but I changed the password anyways. ThanksOutgoing email blocked
An account has been blocked due to suspicious activity, but it was actually me. Could anyone help to unblock it? System says I'm not allowed, even when I am an admin. Account is nicolas@jkncargo.com ThanksMigrating from Zimbra
I'm trying to migrate from my self hosted zimbra to Zoho, but facing some issues. After I've configured everything on Zoho, the process of migration is getting me mad. I've set up a POP config and while adding accounts to import, I get this error : "Les détails d’authentification fournis ont été rejetés par le serveur Source. Veuillez fournir un nom d’utilisateur ou un mot de passe valid" Although I provided the right username and password, I'm still getting authentication error. Thank you for helping.SPF Not working.. not receiving emails
I`ve configured all the records in domain.com panel from my domain reyeletro.com like image below but can`t receive emails above the results os mxtools. The domain is a Shopify Account and is working correct the only problem is email receiving. DNS ConfigurationDKIM vallidation fails in Zoho control panel - 3rd party checker says its valid
Hi, as per the title i have set up my DKIM in my WHM (cpanel) DNS manager. I can not get it to validate from the zoho control panel yet third party checkers all say its valid. I get this error message in Zoho : We are unable to get TXT record for DKIM right now. If you have added the TXT record just now, please wait for 30-45 mins for the changes to propagate and try again. Any ideas? thanks in advance, anthonyNecesito el código ZB para mi cuenta
Necesito el codigo ZB para poder verificar mi nuevo servidorAbout creating a list of recipients
Hi, I want to create a list of all those who emailed me. How can I do that automatically? Thanks, MonaliMX Record "Already in Use" Google
How do I solve the error message that I'm receiving from google stating that "Record is already in use", but I currently have zero MX records on the account?How do I setup DKIM?
Couple of days ago I followed a notification from within the email interface prompting me to setup DKIM (SPF is already setup). I followed all instructions but didn't verify it because, well, it takes time for the thing to spread across DNS's, etc. So today I login to verify and I simple cannot find the setup page, it is nowhere to be found. I've been searching for quite some time, I found help pages from Zoho Campaings and Zoho Mail teaching how to do it; I also found one post here teaching howCan't create another user license
Hi, I'd like to add another user/license, so that I have a new, separate mailbox to my main one. I will pay for it, but I don't know how/where. When I try to add a new user, I get this message: Max user license limit reached. Please purchase/ugrade license to add more user(s) with mailboxes. Do you know how to solve this? It's very important that I get this solved asap. Thanks,can not send mails from desktop
can not send mails from desktop. by using mobile application it works.and its keeps saying mail address is invalidCan't Change the SuperAdmin
When I set up the account and created the username, I didn't know that it was going to be the super admin account. I want the only super admin account to be me, and I don't want to leave this other account in here just taking up space. Is there anyway to transfer the permission or role of super admin to another user so that I can delete the one that I no longer want. I've tried to delete and i've tried to set it as a user instead of admin, but each time I do any of these, it says that it's not allowed.Can't find "Add User" option in Zoho One Mail control panel
Hi, I am currently in tryout period for the Zoho One suite. For the time being I am the sole user, but I intend to manage 3 domains under it, alzamon.com, naranjactiva.design and naranjactiva.com. Only alzamon.com is currently using Zoho Mail, but I'd want to add some more accounts/aliases under naranjactiva.design. However I can no longer find any "Add User" options on the Control Panel. Something wrong?VERIFY MY DOMAIN TO CREATE MY PRO EMAILS SHOPIFY
Dear all, Since i have been trying to verify my domain in order to use an info@... email linked to my website and use the ZOHO email services for my business. I have followed all the steps, The DNS has been correctly updated in shop[ofy according to the steps provided by ZOHO. When i click after 2 hours on Verify, ZOHO says no, is not possible to verify VIA txt, even via HTML or CNAME. Can you please assist me as i need this ASAP to start my business. Thanks in advance for the precious support.Reuse accidentally deleted username
Hello I've messaged support a couple of times, but from the replies I've had I don't think they understood the problem (it's not a logon problem)... I accidentally added the alias chair@ to the wrong e-mail user (admin@) and then deleted it immediately. On trying to add it to the correct user (chairs@) I get the error message "The email address you have entered belongs to a different deployment/region. Please contact support@zohoaccounts.com for assistance." I understand that this is the messageSorry , we are unable to process your request, please contact support@zohomail.com
Sorry , we are unable to process your request, please contact support@zohomail.com I am trying to unblock my account because I need to send out a email for a job interview but this error keeps popping up.Custom Login with custom Logo is not working
Hello, I'm free user and I want to display a custom login url, I have already added CNAME record mail.sarathionline.org to business.zoho.com but when I try to access with my custom url it redirects but it does not display the custom logo. I have followed all the steps mentioned in the URL: https://www.zoho.com/mail/help/adminconsole/organization-dashboard.html#alink2 but no luck.Reset domain / not reciving verification code
Hello. Please help me faster! I think the fastest way to help would be if you can reset all information with my account and domain www.tapeyourworld.com I had account on zoho, but deleted it. I wanted to create new one. But now when i want to create account in mail.zoho.com i dont receive any text message with code form you. I had to wait over 5 hours for answer form your support and they didnt fix it. I have been told to remove organisation form control panel in mail.zoho.com but for god sake howhelp! Lost super admin password
hello I need help changing the super admin lost password admin@mkindustrial.com.br I already sent several emails to the support but without success, I tell the emergency service eric barbosa admin@lcasolucoes.com.brCan't recover admin password.
Back with another issue. The IT ex-employee who created the account on Zoho, can't help with password recovery saying he "doesn't remember". The recovery e-mail is ti@. The password recovery for ti@ sends emails to an outlook.com account which we don't have access to. We need to reset the ti@ password so we can go back managing our domain. Can you help? Thanks.Recover deleted account
Dear Team, We have deleted a username account through control panel. We need to restore that mail account with all earlier emails. Is it possible? . Now I have created a new account with the same email address but how to restore the emails of the previous account to this new account. Any possible way ? Need your assistance plsDomain already exists error
Hello, I am trying to add domain 'buildwell.in' to zoho mail but getting error 'domain already exists'. Kindly help me solve the issue.Verifcation failed due to host not found
Verification failed due to host not found This is the message i am getting .. every thing we did in a way that you explained. website name is www.bookmystall.in .. could you please support .ASAPHow to change Primary Number
Hi I need to change the Primary Number, I allready add the new but i can't erraser the old number because is the Primary, How i can do these?I Change My Hosting Provider and I Can't Receive an Email
Hello , My Name Faishal, My Domain is Mentoria.id I change my Hosting provider, and now i can't receive an Email How do i re-configure my zoho email after change the hosting provider ? ThanksEnable IMAP
@imporpartes.com I can not enable imap option on the mail. it appears this message. You are not allowed to access this option. Access permitted for paid user(s) only.Zoho Mail Admin Panel not opening
Hi, I'm trying to open zoho mail control panel (https://mailadmin.zoho.com/) but instead of loading control panel, it redirects to https://www.zoho.com/mail/ this address and I cannot open that page at all! Is there any problem?Can the DNS verification be removed after verification is done?
Hello, I have verified my site using the TXT domain record. Can I remove the record once the verification is done?"Alias Email Id already registered by user not belongs to your organization" Error.
Hi Guys! I'm trying to set an alias to my admin acoount for my domain @centrodediasolyluna.com. Setting it up a few days ago, i deleted this alias (info@centrodediasolyluna.com), and now I'm trying to set it again, but I'm gettin this error: Alias Email Id already registered by user not belongs to your organization. Obviously, this email (centrodediasolyluna.com belongs to my organization. Please, could you help me to find a solution? Kind RegardsIssue with a domain
I'm the owner of 'friendzonelabs.com.br' domain, so I have a issue about my another account with email 'danielcad@icloud.com' that I can't access for delete the domain from this account. So what I can do to transfer that domain to my account 'inf3ct@gmail.com'? I can prove this is my domain, If want test with a TXT or host a file to verify I can do this.Next Page
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Important update! Re-authentication mandated for sensitive admin operations in Admin Console.
Dear Zoho Mail Community, Hope you're all doing good and staying safe! As we strive to provide you with better security for your business email needs, an additional measure has been taken to ensure more security to the sensitive Admin Operations performedImportant announcement: IPv6 support in Inbound gateway
Greetings from Zoho Mail team. We are happy to announce the support of IPv6 support for receiving emails in Zoho Mail. This post mainly addresses the admins who have configured inbound gateway for their organisation. As a part of the changes related toAdministrators now have permissions to access the Subscription and Payment details.
Hello everyone! Hope you are all staying safe during these trying times. To ensure that your organization's email service, the backbone of communication, does not get affected due to inadvertent negligence by the super administrator, we have made a few changes in our roles and permissions to handle subscription and renewal smoothly. Earlier, any organization's Subscription and Payment information in Zoho Mail could be accessed only by the organization's Super Administrator. Now, based on requestsMove ahead from Docs to WorkDrive - WorkDrive is now available in all Workplace plans!
Dear all, We are glad to announce that WorkDrive is available across all the Workplace plans, with added storage and extensive team features. Zoho WorkDrive is now available for all users, including those who subscribed before Zoho WorkDrive was introducedAnnouncement - Changes in Custom login page
In continuation to our efforts in protecting your Zoho Mail account we have made a few changes in the custom login page. We are making some enhancements in the browser to server communication to make it more secure. You may be aware of the most of the modern web browsers mandate certain security practices to showing the webpages as 'Secure'. We are rolling out the security related enhancements ensure that our custom login page accessed only in https mode and the authentication is securely done
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Unable to continue payment
Hi, I want to make a payment for my email subscription, but I cannot proceed with the payment because my NITKU is invalid. In Indonesia, the NITKU consists of 22 digits, but Zoho only provides 20 digits, causing my NITKU to be invalid. Please help meVerified Mark Certificate
Hello Dears, Can anyone help and check my mail or direct me to the desired person who can add the verification tag to my mail https://www.zoho.com/blog/mail/email-authentication-with-bimi.htmlHelp for the alisa adding
Sorry, I would like to add a paypal alias on my domain email address. However, the system blocked it. How can I do it?mail admin not loading
i am trying to login to mailadmin ... gears keeps rotating forever... its not a password issue whats so ever ... not cookies issues whatsoever from android app i can login but there so few things to do from there .. i changed ip address the same... iUnable to confirm Super Admin assignment — confirmation button not working
I’m trying to change the roles within my organization. I am currently a super admin and would like to add another user as a super admin. When I attempt to confirm the action, a screen appears asking for my password to verify my identity. However, when
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Important update! Re-authentication mandated for sensitive admin operations in Admin Console.
Dear Zoho Mail Community, Hope you're all doing good and staying safe! As we strive to provide you with better security for your business email needs, an additional measure has been taken to ensure more security to the sensitive Admin Operations performedImportant announcement: IPv6 support in Inbound gateway
Greetings from Zoho Mail team. We are happy to announce the support of IPv6 support for receiving emails in Zoho Mail. This post mainly addresses the admins who have configured inbound gateway for their organisation. As a part of the changes related toAdministrators now have permissions to access the Subscription and Payment details.
Hello everyone! Hope you are all staying safe during these trying times. To ensure that your organization's email service, the backbone of communication, does not get affected due to inadvertent negligence by the super administrator, we have made a few changes in our roles and permissions to handle subscription and renewal smoothly. Earlier, any organization's Subscription and Payment information in Zoho Mail could be accessed only by the organization's Super Administrator. Now, based on requestsMove ahead from Docs to WorkDrive - WorkDrive is now available in all Workplace plans!
Dear all, We are glad to announce that WorkDrive is available across all the Workplace plans, with added storage and extensive team features. Zoho WorkDrive is now available for all users, including those who subscribed before Zoho WorkDrive was introducedAnnouncement - Changes in Custom login page
In continuation to our efforts in protecting your Zoho Mail account we have made a few changes in the custom login page. We are making some enhancements in the browser to server communication to make it more secure. You may be aware of the most of the modern web browsers mandate certain security practices to showing the webpages as 'Secure'. We are rolling out the security related enhancements ensure that our custom login page accessed only in https mode and the authentication is securely done
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