"User successfully invited" but doesn't show up anywhere
Been trying to add an employee for MONTHS now. Glitches within the system are holding me back. The user has been successfully added according to the system but I don't see the new user name within the accounts. PLEASE HELP! Beyond fustrated!
Operation permitted for paid user(s) only
Hello please help me :) info@teeb-alsharq.com It has incoming, outgoing and IMAP access is disabled. When I try and enable them "Operation permitted for paid user(s) only" , message Appear.
Mail hosting is not enabled for your domain(s). Please enable it in your Control panel to receive emails in Zoho
When I navigate to the Mail Administration section in the Control Panel, I see the error: "Mail hosting is not enabled for your domain(s). Please enable it in your Control panel to receive emails in Zoho." But I have enable the domain. The "Domains" section of the Control Panel, shows that everything is set up correctly (except DKIM). I can correctly receive and but not send emails using the domain. Mail shows as enabled in control panel if I try and disable it it says "operation Not Permitted" I
IMAP support for Zoho Mail integration with corporate mail server
Hi, I wanted to see if IMAP is supported to sync my server email to Zoho Mail. When I talked to the support team a few weeks ago, I was told that IMAP support will be available in the next Zoho release. Given that a new version was released on May 18, I tried to set up IMAP, but was given the following message: Zoho Mail supports only the following Incoming Ports :110,995. Can you tell me when IMAP support will be available? Thanks, Senthil
Control Panel still ask to verify SPF Records after DNS TXT Update
Had updated the DNS record as per Zoho requirement. However Zoho control panel still has SPF records unverified error. MXtoolbox shows that DNS record for domain infocus.com.my is correct. https://mxtoolbox.com/SuperTool.aspx?action=mx%3ainfocus.com.my&run=toolpage Our domain admin also verified that TXT string has been added. Please assist to verify on below TXT info.
MX records updated still not error message in Zoho control panel
I have updated my mx records still the control panel says my mx records are not yet connected.. Kindly help asap. thanks
How can I set one signature in outgoing mail for all users in the Group.
I am Administrator of the group. Can I set one corporate signature for all outgoing mail from all users in the Group? If yes - how I can do this? Thanks!
Paid Lite Account w/Custom Domain and SMTP
I have a paid lite mail account with 6 users. Some of the users want to use other clients (e.g., GMail). I know there are several ways to set this up. What I have done is to forward everything to their gmail and now I'm trying to put their GMAIL to send as which requires me to plug in the zoho smtp. No matter what I do, I get an unauthorized error. smtp.zoho.com 465/SSL User name= userid@xxx_domain.com Pw = my log in password Google can't authenticate on that. I have POP/IMAP turned on and everything
DKIM cannot be enabled for the domain as no verified default selector present
Can't get the DKIM working. May you please check my account (webshop@phone-accessories.nl) to see what's wrong?
mi cuenta de zoho en outlook me pide la contraseña y no me deja entrar y me dice que mi cuenta esta bloqueada
mi cuenta de zoho en outlook me pide la contraseña y no me deja entrar y me dice que mi cuenta esta bloqueada mi cuenta es admisiones@unifrarips.com
DKIM Validation
Dear Zoho team, I cannot get my DKIM record validated. it is always saying i have to wait 30-45 minutes. Am I doing something wrong? with kind Regards, Mike.
ZB Code & DKIM
Hi. I'm having problem setting up my domain (from GoDaddy) to use Zoho email. It said the MX and DKIM domain is not setup. I added both already in DNS manager of GoDaddy. Would ZB code expired? I added it long time ago. Please confirm my ZB code as I can't find it anyway. Also I also added DKIM already. I can't verify it. Thanks!
Need my zb code to migrate my website to SquareSpace
Hello, I am switching the hosting of my site to Squarespace. According to your guide to setting up with SquareSpace here https://www.zoho.com/mail/help/adminconsole/square-space.html I need my zb code, but I no longer have access to it via my Main Admin Control panel. Any help would be appreciated. Thank you!
Email account blocked due to disk space
Guys I've been trying desperatly to get help on this. One of my main accounts have been blocked and deactivated because the account is using too much space. I have a 25GB space addon which I pay for every month and is all applied to this account. This 25GB is now no longer on my account for some reason, eventhough I paid for it already this month. Please I need this account for my business. I am not receiving any emails!
I changed server for Hostagator, but now my email doesn't work.
I have been using emial at zoho with my account felipe@mcmoldurasedecoracoes.com.br normaly until I change to my server to hostgator. Now i would like to know what should I do ? This domain www.mcmoldurasedecoracoes.com.br i've been using with zoho normally before the change. Thanks in advance!
not getting email
i am using webform and there is no email i am getting ther in my email.
Adding User
When I try to click the add user button it is not working. Can you please tell me what was the problem in my case. For now I have deleted a user to add one user which is not working as well !
Delete User
Hello Could someone help me delete a super admin account? When I created the zoho account, I created an account called admin@mydomain.com. Then I raised my walter.santos@mydomain.com account to super admin, but even though it's super admin I can't delete the admin account. Today I use the free Zoho, but I want to buy the workplace, however, I will only buy if I can delete the admin user due to the cost. I've already opened more than 5 tickets in Zoho support, but they only answer 1x and then no longer
Unable to add external user to a group
I´ve created a public group within my Org for communications, with a general email address. However, I want to add an external user to that group, but I´m no able to do so. It should be sending an invitation for that user, but no email is being sent for that user (spam folder was already checked by the person who should be the recipient´s invitation. Can you please provide help or guiadance on doing this? Thank you!
Permanently reject emails based on custom (blacklist) patterns?
My Spam control SPF verification settings are set to "Move to Quarantine" because I would like to catch the emails that are not really spam to be still deliver by hand. However, I notice that a lot (and I mean really really a lot) of spam emails are being quarantined because of the spf rules (fail and soft fail) and most of those spam emails have a similar pattern: - a subject that contains certain words like 'can we meet' or 'hungry for you' and other crap.. - no text in the email body, but only
Best solution to monitor a terminated employees email account?
Hi, I am looking for the best solution to monitor a terminated employees account for awhile as suspected fraud is going on. I changed the password immediately but can they just reset it somehow? I chose the option Sign-out from all devices but did not choose the option for them to change the password at next login. Does this keep them out? Do I delete their account and use their email as an alias in the admin account so that we can receive their emails? Any suggestions would be appreciated. This
i Cant add user in my account .
i have free mail account which allows 5 user to add. previously i had 5 user i just delete one and now i have 4 user in my account. i am trying to add one more user. but i am unable to add new user please Help me.. thank you
I don't find the initial registration account in zoho
I created the zoho account with an email address, at the beginning of the process I indicated that I should change it. I am looking for the initial account and it tells me that it does not exist
SPF not Verified
Dear Team, I am writing on behalf of biositeindia.com. We have updated all required details during email setup. But SPF and DKIM is not verified. its been 2 days. Kindly help us out. Also dropped mail at support@zohomail.com. Our org entire communication is blocked. Thanks.
CNAME
Hi, I recently changes my DNS. This has disconnected my emails. When I log into my cPanel to change the CNAME the pop up box asks for 2 things 'nam' and 'CNAME'. I cannot just add the CNAME 'zmverify.zoho.com' without adding the 'name'. From my research it looks as though I need my zb***** code. Can you provide this or let me how I can fix this problem. It is vital I get this sorted as all emails are down.
zbcode for CNAME
Hi, I need my zbcode to gain access to my CNAME. Can you tell me this code, please? Note: I am changing my option in cPanel, not through godaddy.
Choose a mail alias as default
Hello, I recently added a domain and keep receiving this error message under Mail Administration->Mail Settings "[zoho-email] @zoho.com does not have the domain based mail alias as default.Choose a mail alias as default" I have a mail alias for my domain created, but I don't see the link "Set as default" per the screen shots that are in you Help docs. Thanks!
Request verification of Domain and MX records checking
Hello, U have changed the provider for my domain name and entered the correct MX records for the new domain. But I can not verify my domain and the consequence is that I can not receive mails. Please Kindly check and get back to me. BEst ,regards
Blocked account
Hello. Can you unblock nicolas@jkncargo.com ? Account as been blocked due to suspicious activity. It was myself but I changed the password anyways. Thanks
Outgoing email blocked
An account has been blocked due to suspicious activity, but it was actually me. Could anyone help to unblock it? System says I'm not allowed, even when I am an admin. Account is nicolas@jkncargo.com Thanks
Migrating from Zimbra
I'm trying to migrate from my self hosted zimbra to Zoho, but facing some issues. After I've configured everything on Zoho, the process of migration is getting me mad. I've set up a POP config and while adding accounts to import, I get this error : "Les détails d’authentification fournis ont été rejetés par le serveur Source. Veuillez fournir un nom d’utilisateur ou un mot de passe valid" Although I provided the right username and password, I'm still getting authentication error. Thank you for helping.
SPF Not working.. not receiving emails
I`ve configured all the records in domain.com panel from my domain reyeletro.com like image below but can`t receive emails above the results os mxtools. The domain is a Shopify Account and is working correct the only problem is email receiving. DNS Configuration
DKIM vallidation fails in Zoho control panel - 3rd party checker says its valid
Hi, as per the title i have set up my DKIM in my WHM (cpanel) DNS manager. I can not get it to validate from the zoho control panel yet third party checkers all say its valid. I get this error message in Zoho : We are unable to get TXT record for DKIM right now. If you have added the TXT record just now, please wait for 30-45 mins for the changes to propagate and try again. Any ideas? thanks in advance, anthony
Necesito el código ZB para mi cuenta
Necesito el codigo ZB para poder verificar mi nuevo servidor
About creating a list of recipients
Hi, I want to create a list of all those who emailed me. How can I do that automatically? Thanks, Monali
MX Record "Already in Use" Google
How do I solve the error message that I'm receiving from google stating that "Record is already in use", but I currently have zero MX records on the account?
How do I setup DKIM?
Couple of days ago I followed a notification from within the email interface prompting me to setup DKIM (SPF is already setup). I followed all instructions but didn't verify it because, well, it takes time for the thing to spread across DNS's, etc. So today I login to verify and I simple cannot find the setup page, it is nowhere to be found. I've been searching for quite some time, I found help pages from Zoho Campaings and Zoho Mail teaching how to do it; I also found one post here teaching how
Can't create another user license
Hi, I'd like to add another user/license, so that I have a new, separate mailbox to my main one. I will pay for it, but I don't know how/where. When I try to add a new user, I get this message: Max user license limit reached. Please purchase/ugrade license to add more user(s) with mailboxes. Do you know how to solve this? It's very important that I get this solved asap. Thanks,
can not send mails from desktop
can not send mails from desktop. by using mobile application it works.and its keeps saying mail address is invalid
Can't Change the SuperAdmin
When I set up the account and created the username, I didn't know that it was going to be the super admin account. I want the only super admin account to be me, and I don't want to leave this other account in here just taking up space. Is there anyway to transfer the permission or role of super admin to another user so that I can delete the one that I no longer want. I've tried to delete and i've tried to set it as a user instead of admin, but each time I do any of these, it says that it's not allowed.
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