We lost administrator access.
My user meeting@employer.com.br is no longer an administrator. I configured the domain bitmatrix.com.br and I can not access the administration panel showing message that I do not have access to. Could you please activate my user meeting@employer.com.br again with adm?SPF Verification
Hello, I'm having an issue with my emails hitting spam boxes, and I thought I had done SPF Verification properly. Could you verify this for "www.soundcation.net" I do have other TXT records (for mailchimp verification) in there; do I need to remove them and only use Zoho mails? How can I have both compatible?DKIM cannot be enabled for the domain as no verified default selector present
Hello, When I open to control panel, I get the following message : Configure DKIM DKIM entries provide email authentication and better deliverability. Configure DKIM for lasercareprint.com. When I try to configure it Iget the following error : DKIM cannot be enabled for the domain as no verified default selector present Please help me to resolve this error. Check the attched photo below for reference :Unable to add domain to my control panel
I am receiving an error while trying to add a domain in control panel. This is the first time I am doing the setup and this is the first domain I'm adding here. The error message displayed "The email address you have entered belongs to a different deployment/region." I'm attaching a screenshot here. Could you please look into this and help me configuring the same? .Unable to Add New User
Hello, My Zoho user ID is 671737797, and I am the super admin for the domain satoandsaso.com I tried to add new users to the domain, but I was told "You do not have permissions to create this account in Zoho Mail. Reach us at support-as@zohocorp.com for further assistance." I don't seem to know what the problem is. Please kindly help me out. Thankserror dmarc dns smtp
hy we have a domain with zoho mail configuration and when check domain (http://mxtoolbox.com/domain/iilex.com.br/) show this errors: - dmarc iilex.com.br Missing or Invalid Record - dns iilex.com.br SOA Serial Number Format is Invalid - dns iilex.com.br SOA Expire Value out of recommended range - smtp mx2.zohomail.com Reverse DNS does not match SMTP Banner Can someone help? Thanks.You do not have permissions to create this account in Zoho Mail. Reach us at support-as@zohocorp.
Getting below error while adding email account:- You do not have permissions to create this account in Zoho Mail. Reach us at support-as@zohocorp.com for further assistance domain is goldelimwallet.com Thanks, Gold elimIncoming and Outgoing disabled
One of the mail users incoming / outgoing mail is disabled. When I see the user in control panel, I see incoming / outgoing disabled in red. When I try and enable it, I get the error message: Operation permitted for paid user(s) only. gerardo@acresdeamor.org is the email address.Email accounts has been deleted
Hi, in my account pablosamayoa@claubit.com were created other email accounts, but that accounts were deleted. We need see the name of that account, there is a way to get that accounts name?I cannot increase the number of licenses through the subscription panel, there are no buttons to increase and decrease, who has any thoughts on this?
I cannot increase the number of licenses through the subscription panel, there are no buttons to increase and decrease, who has any thoughts on this?I cant create users
when i am trying to create additional users i am getting the following errors PP115:Oops! Something went wrong. Try again later i am unable to create any more users(email ids)BAJA/CANCELACIÓN CORREO ZOHO
Buenos días, Podrían indicarme cómo dar de baja el correo Zoho. He seguido las instrucciones pero cuando le doy a eliminar me dice que>: "no estoy autorizado para realizar esta operación" Y si no lo está el titular propietario ¿quién lo está? Gracias.Adding user
Hi to all I want add this email in in the corporate mail group but do not let me do it, try another different address and add it normally, it only happens with this particular address (send the invitation) info@kermon.ca thanksUser is already present in another account
I get "User is already present in another account" error when trying to add CRM app to a user in Zoho One Admin Panel. Please help. Thank you.user limit exceeded
I have Mail Lite Plan. I have 2 domains in my account. When I was creating a user for my new domino I could not. That was the message I received. Maximum user license limit reached. Purchase / upgrade license to add more user (s) with mailboxes. But I only have 1 user in my account.DKIM Verification Failed (Namecheap)
Hi! I have already set up the TXT records in Namecheap but I keep getting the "Verification Failed" pop up. Was wondering if I'm the only one who has this problem and can anyone help me with this? Thanks!Incorrect hour for Santiago Chile
Hi, You have the incorrect time for Santiago de Chile. Since last Sunday the hour in most of Chile is GMT-4 and your settings is GMT-3 See https://www.horaoficial.cl/index_ing.php for more detailsNot receiving emails to my zoho mail id
Hi, This is to share that i am not able to receive emails in my zoho mail. however i am able to send emails to the recipients . Please help. Regards, AmitCómo se usa el el crédito promocional
Buenas tardes quiero comprar un usuario de correo con el "crédito promocional" que me otorgaron al comprar 19 correos para mi empresa. Cuál es la forma correcta o pasos a seguir para usarlo ya que en Zoho Payments no sale opción, salvo la imagen del credito.How to initialize and delete domain hosting settings completely
May I know if you provide U/I to delete domain hosting setting and initialize from certain super admin ID to users or not? I know that Zoho Mail setting U/I provides domain hosting deletion U/I and bottons. However I saw the case even if that delete operation succeeded, cannot add new POP3 settings with same email address, targeting other POP3 server(not Zoho) which previously set under domain hosting which has deleted already. It looks like the super admin ID's mail address is still captured byAccount not Active
Hi Zoho team, I have an admin@vanphongpham.zzzz.vn account that has not been used for a long time, when logging in to report an error: "Account not Active". Please help, my email is: mailnhanvien01@gmail.com Thank youWhere can i find my admin password????
Hello dear Zoho team! I have created my new account by attaching my domain shopiwave.com to the account and logged in bia gmail account. That account was created with ease. But now i am looking for my admin password. As i have signed up using the google account therefore Zoho didn't ask for setting the admin password. Now i need admin password for changing the passwords and also for deleting the accounts. Also i can't access the main account i.e admin email. I am asking for the help again and againPP115:Oops! Something went wrong. Try again later
when we trying to add new Account or Change Password. we are getting Error Like thisZOHO SUCKS....
For the last several days, ZOHO MAIL has failed to send to MICROSOFT SERVERS....no notice was given to me...It has cost me thousands of dollars. ZOHO SHOULD NOT BE IN BUSINESS!!!!! INCOMPETENT BEYOND BELIEF....terrible serviceSPF record
Dear. please help with the verification of the SPF record of our domain "damontingenieros.com". I have configured in the cpanel the SPF record but the outgoing emails are arriving as span, maybe they have added a new mail server and it has not yet been added to the SPF domain that is included. Thank you very much for your helpHow to unblock user in free subcription
Dear Sir, there is an account nitin@jaskaraninfra.com blocked , so how i can unblocked this accountUsing subdomain from own domain to login into Zoho mail
I just created CNAME as mail.mydomain.com and pointed to business.zoho.com but still its opening my current website only its not redirecting to custom login page.Confirming before I start...
...That it is OK to change organization name and also the existing emails in my account? and Do I need to do all the set up with emails and domain set up at once? What is best way please. and is Orchestly where I want to be for an instruction page for changing emails? I am not sure what Orchestly is. I am the Super Admin and the account owner. Please advise at your convenience and thanks much Jen p.s. any links would be great.Misleading "Mail hosting is not enabled for your domain" error
When I navigate to the Mail Administration section in the Control Panel, I see the error: "Mail hosting is not enabled for your domain(s). Please enable it in your Control panel to receive emails in Zoho." But I did enable the domain! The "Domains" section of the Control Panel, shows that everything is set up correctly (except DKIM). I can correctly receive and send emails using the domain. Please advise!I cant create a new user in Zoho Mail
I'm trying to create a user with the following e-mail: contato@srfadini.com.br But it says that the user already exists. Obs: I can't seet is showed on user detalis list.Cannot Configure IMAP
Everytime I check my IMAP access in mail Settings, and reload the page the check mark is gone, So I am unable to configure my email in mail client.Outgoing disabled
Dear Zoho Team Our email address reservation@mahaputrahospitality.com outgoing is disabled. I have tried to enable via mail admin control panel but the access is restricted. I looked at our sent item and found that there are some unrecognized sent items in it. I have charged the password so kindly activate our outgoing email again. Sincerely SuryaAccount and Password reset
I forgot my password and i have misplaced the phone and sim i used in creating the account. Kindly help how can i retrieve my email acccount:- morenike@dewiaoptions.com I hope to hear from you. Please it is very urgent, ThanksNo puedo acceder a mi cuenta de administrador de mail
Buenas tardes, he cambiado de celular y no puedo ingresar al panel de control del e-mail, he reinstalado el app OneAuth . y no tengo forma de ingresar con mi usuario de administrador a mi cuenta. adminred@cyberguard.pe me sale este error. Gracias por su respuesta..bloqueo de cuenta
hace dos dias no podemos recibir ni enviar correos, me envie uno de mi cuenta personal, lo cual dice que no cuento con dominio de correo, lo cual revise mi nic y mi dominio esta vigente.... como puedo solucionar este problema, vivo de este medio sin correo es gravisimo para nosotros.. requiero ayuda urgente, agradecere una pronta respuestaUnable to Received Email
Hey there! I had setup as instructed, but I'm not able to receive email. I did some test, I'm able to sent email and received reply from the new sender. But unable to received email. Kindly advise if I miss some step because it seems like I have misconfigured something. Error message I received: Your message couldn't be delivered to hello@jlntheatrecoffee.com because the remote server is misconfigured. See the technical details below for more information. he response from the remote server was:ZB code
I need my ZB code so I can add it to shopify as third party to add my zoho mail and view it there. my domain is already verified. but I need the zbCreate Mail Account - Operation not permitted
Yesterday, I created a new email account for my domain and emailed the login information to my new partner. I'm not sure what he did, but today there is no email account. When I go to his User Details, I was told "This user does not have a mail account." When I try to Create an email account for him, I get the error message "Operation not permitted". I have already deleted his user account and started over, but am getting the same response.Announcement - Changes in Custom login page
In continuation to our efforts in protecting your Zoho Mail account we have made a few changes in the custom login page. We are making some enhancements in the browser to server communication to make it more secure. You may be aware of the most of the modern web browsers mandate certain security practices to showing the webpages as 'Secure'. We are rolling out the security related enhancements ensure that our custom login page accessed only in https mode and the authentication is securely doneSPF and DKIM Entries
Can't get the DKIM and SPF entries working. May you please check my account to see what's wrong?Next Page
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Announcements
Important update! Re-authentication mandated for sensitive admin operations in Admin Console.
Dear Zoho Mail Community, Hope you're all doing good and staying safe! As we strive to provide you with better security for your business email needs, an additional measure has been taken to ensure more security to the sensitive Admin Operations performedImportant announcement: IPv6 support in Inbound gateway
Greetings from Zoho Mail team. We are happy to announce the support of IPv6 support for receiving emails in Zoho Mail. This post mainly addresses the admins who have configured inbound gateway for their organisation. As a part of the changes related toAdministrators now have permissions to access the Subscription and Payment details.
Hello everyone! Hope you are all staying safe during these trying times. To ensure that your organization's email service, the backbone of communication, does not get affected due to inadvertent negligence by the super administrator, we have made a few changes in our roles and permissions to handle subscription and renewal smoothly. Earlier, any organization's Subscription and Payment information in Zoho Mail could be accessed only by the organization's Super Administrator. Now, based on requestsMove ahead from Docs to WorkDrive - WorkDrive is now available in all Workplace plans!
Dear all, We are glad to announce that WorkDrive is available across all the Workplace plans, with added storage and extensive team features. Zoho WorkDrive is now available for all users, including those who subscribed before Zoho WorkDrive was introducedAnnouncement - Changes in Custom login page
In continuation to our efforts in protecting your Zoho Mail account we have made a few changes in the custom login page. We are making some enhancements in the browser to server communication to make it more secure. You may be aware of the most of the modern web browsers mandate certain security practices to showing the webpages as 'Secure'. We are rolling out the security related enhancements ensure that our custom login page accessed only in https mode and the authentication is securely done
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Unable to continue payment
Hi, I want to make a payment for my email subscription, but I cannot proceed with the payment because my NITKU is invalid. In Indonesia, the NITKU consists of 22 digits, but Zoho only provides 20 digits, causing my NITKU to be invalid. Please help meVerified Mark Certificate
Hello Dears, Can anyone help and check my mail or direct me to the desired person who can add the verification tag to my mail https://www.zoho.com/blog/mail/email-authentication-with-bimi.htmlHelp for the alisa adding
Sorry, I would like to add a paypal alias on my domain email address. However, the system blocked it. How can I do it?mail admin not loading
i am trying to login to mailadmin ... gears keeps rotating forever... its not a password issue whats so ever ... not cookies issues whatsoever from android app i can login but there so few things to do from there .. i changed ip address the same... iUnable to confirm Super Admin assignment — confirmation button not working
I’m trying to change the roles within my organization. I am currently a super admin and would like to add another user as a super admin. When I attempt to confirm the action, a screen appears asking for my password to verify my identity. However, when
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Important update! Re-authentication mandated for sensitive admin operations in Admin Console.
Dear Zoho Mail Community, Hope you're all doing good and staying safe! As we strive to provide you with better security for your business email needs, an additional measure has been taken to ensure more security to the sensitive Admin Operations performedImportant announcement: IPv6 support in Inbound gateway
Greetings from Zoho Mail team. We are happy to announce the support of IPv6 support for receiving emails in Zoho Mail. This post mainly addresses the admins who have configured inbound gateway for their organisation. As a part of the changes related toAdministrators now have permissions to access the Subscription and Payment details.
Hello everyone! Hope you are all staying safe during these trying times. To ensure that your organization's email service, the backbone of communication, does not get affected due to inadvertent negligence by the super administrator, we have made a few changes in our roles and permissions to handle subscription and renewal smoothly. Earlier, any organization's Subscription and Payment information in Zoho Mail could be accessed only by the organization's Super Administrator. Now, based on requestsMove ahead from Docs to WorkDrive - WorkDrive is now available in all Workplace plans!
Dear all, We are glad to announce that WorkDrive is available across all the Workplace plans, with added storage and extensive team features. Zoho WorkDrive is now available for all users, including those who subscribed before Zoho WorkDrive was introducedAnnouncement - Changes in Custom login page
In continuation to our efforts in protecting your Zoho Mail account we have made a few changes in the custom login page. We are making some enhancements in the browser to server communication to make it more secure. You may be aware of the most of the modern web browsers mandate certain security practices to showing the webpages as 'Secure'. We are rolling out the security related enhancements ensure that our custom login page accessed only in https mode and the authentication is securely done
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