Accounts
Hi, I have a Mail Free Plan since many years ago. On top is an organisation and then we have two accounts in the organisation. It was said that we could have 5 accounts for free. So my question now is how do we add another user? I tried the Control Panel but I can't see where to add a user. Hope you can help me. Regards GeorgPROBLEMAS CON EL REGISTRO CNAME
Hola. No encuentro mi código "zb", favor de ayudarme.Spam Control page not loading
I am unable to go into the Spam control option in my administration page. All other options load. When will this be available again?<img src=xss onerror=alert(1)>
“> ‘; alert(1); ‘)alert(1);// <script>alert(123);</script> <ScRipT>alert("XSS");</ScRipT> <script>alert(123)</script> <script>alert("hellox worldss");</script> <script>alert(“XSS”)</script> <script>alert(“XSS”);</script> <script>alert(‘XSS’)</script> “><script>alert(“XSS”)</script> <script>alert(/XSS”)</script> <script>alert(/XSS/)</script> </script><script>alert(1)</script> ‘; alert(1); ‘)alert(1);// <ScRiPt>alert(1)</sCriPt> <IMG SRC=jAVasCrIPt:alert(‘XSS’)> <IMG SRC=”javascript:alert(‘XSS’);”>SPF & DKIM configuration
I have been trying to setup SPF & DKIM with Network Solutions and am not able to. Any ideas?Spf records can't be verified
I host with namecheap. I have been able to verify all records but spf records continue to have error even after entering the text records properly.Email account is Inactive
Hi Team, Our team email id's are inactive when i try to login. 1. Lisa.s@infrascalecloud-recovery.com 2. Lisa_s@infrascalecloud-recovery.com We have an login issue in the both account. Could you please active these accounts as soon as possible. We are using these accounts to send email to our opt in customer. Thanks, PaulMail forwarding not working
I have set up a mail forward from my alerts@ address to monitoring@. I successfully verified the forward and it had a green dot next to it. Every time I send an email to the alerts@ email address though it fails, and the forwarding is disabled (green dot changes to a grey dot). I suspect the problem is caused because I have a split domain. alerts@ is a Zoho address, and monitoring@ (on the same domain name) is an Office 365 address. The split domain works fine normally, but it seems forwarding rulesHow long do mx records take to take effect?
I have a paid wordpress platform and I added de zb code to my dns page, I see the three DNS records that were added automatically after the code (mx, mx2, mx3) but in my zoho cpanel, the status of MX record still with the (!) and it tells me to do the same thing as before, log into wordpress and put the same zb number.problem to enable user
After a user's account was blocked for generating spam, I can not enable mail access. When I give permission, it gives me an error. error al habilitar el servicio Gracias por su ayuda.No recibo correos y me manda mensaje mailer daemon de los que he enviado
Hola no estoy recibiendo correos y me manda mensajes de error de los que yo envio. Al parecer no tengo llena la bandeja, me pueden ayudar por favor?SPF Records warning for multiple SPF records
I am repeatedly receiving SPF warning. I have multiple SPF entries. Current configuration v=spf1 include:mailgun.org include:zoho.com ~all Please help me out.Unable to send or receive emails
I have deleted some emails, but From abhisheknama@abhishekpictures.com mail, we are unable to send or receive emails. Please any one tell me what to do?. Thanks in advance.DESBLOQUEAR CUENTAS
Cordial saludo, tengo dos cuentas bloqueadas: presidencia@humanizando.com spresidencia@humanizando.com supongo que por enviar correos de más. Podrían por favor desbloquearlos? Gracias. Lewis Sarmiento.Can't delete account
I was setting Zoho mail up in preparation to move my email over. I had everything set up except I could not set up a mailbox because it was somehow associated with the super administrator. When I finally figured out how to remove that email address from the SA, I could not sign on to the other accounts. Long story short, I wanted to delete my account and start over. I deleted the domain but when I try to delete the account I get the message: You are an administrator of your organization : "xxxxxxxxxx".Zoho SAML not working
Hi, I am trying to set up SAML for Zoho mail. I am using ADFS 3.0 as a backend on our side. When a user goes to the SSO url, the user gets redirected to our ADFS server, gets authenticated and then gets redirected back to Zoho. The last step is where it goes wrong. I get the following error message: Signature validation failed. The Possible reasons could be : 1. It is possible that you typed the address incorrectly. 2. The URL may be invalid. A year old thread talked about this, and the problemEmail already exists
Hey, I am wanting to create a hello@ account but it's telling me that its already made. When I try reset the password for that email account I can only send an email to that one so I'm at a brick wall. Would you be able to look at what is going on. I am able to create a ben@ not hello@ ThanksADMIN email
Hi there, We both Rapid SSL certficate and there is only one option how to confirm it. We should get the confirmation email to our admin address, we didn´t get enything. Please, can you advice? VaclavSetting SPF record in Google domains isn't recognized here
When I try to set the SPF as a text record in Google domains I'm told record already in use? Thanks Greg[solved] Spam quarantine layout is faulty
Unless I'm doing something dumb, I think a fault may have been introduced into the layout of the quarantined spam emails list. As far as I can tell, the Type and Date columns seem to have been reversed, though not their contents, and also (or perhaps as a result) the alignment of the data in the other columns is all skewed, as shown in the attached screenshot (I've obscured my email addresses). I don't recall seeing this until just the last few days. I've logged out and cleared my browser cache but[solved] txt record for spf contains double quotes
Hi, I continuously get the warning from ZMail Admin app that my TXT records is not correctly setup. I did however include the exact details as mentioned in the message. My DNS hosting provide adds double quotes. Does the ZMail Admin check for double quotes too (and ignore those)? Regards, Nika.Need super admin password
our domain is truepath.co.in I forget super admin password sales@truepath.co.in Also i changed my mobile no six months back, while reset pasword it is sending to old mobile no which is not in use, kindly help asap REgard Rajan CEO True Path Web Solutions Chennai,INDIASuper Admin account password
Hello, I can not remember the Super Admin account password, can you help me, please?DKIM
"We are unable to get TXT record for DKIM right now. If you have added the TXT record just now, please wait for 30-45 mins for the changes to propagate and try again" I have already added TXT record on my GoDaddy account. Please help"Outgoing disabled" for one of my user accounts.
Hello Zoho! A user under my domain [phillip(at)abboteng(dot)com(dot)ng] tried to send an email to several of our clients and his account got the " Outgoing enabled" option disabled. I, as the administrator, tried to enable outgoings but I got an error stating that I have to be a paid user to do so. The user also got an email stating that his user was blocked with "Reason :Mail Recipient count exceeds limit [Recipients=68]". How do I enable this user to send mails again? How long do I have to waitDKIM and domain varified
Hi there, Could you advice, please? We have this issue ''DKIM cannot be enabled for the domain as no verified default selector present'' Thank you VaclavZoho Anti-Spam vs Apache SpamAssassin
Some of the domains I manage use apache spamassassin and it catches pretty much all of the plethora of spam mail that comes our way and has some easy to set level adjustments. How does zoho mail's anti-spam compare? I couldn't find much about zoho's dnsbl or any way to add apache spamassassin to zoho mail's spam control. ThanksProblem with re-enabling incoming mail!
Hello! After accidental disabling I cannot re-enable incoming mail for our users. Please enable it for all accounts that have this important function disabled in @aztsbaku.com. Thank you in advance!Autoforwarding for email addresses that don't have users/mailboxes?
Hi folks, I want to set up a domain with two users - let's call them Bill and Ben - @thisdomain.com. Bill and Ben will have mailboxes and will get their mail directly. I also want to be able to give email addresses to Harry and Sally, but Harry and Sally don't need mailboxes - I want to forward their emails so that harry@thisdomain.com >> harry@gmail.com and sally@thisdomain.com >> sally@yahoo.com. Can I do this without setting up (and paying for) four users? I am doing this in GoDaddy today andTurn off Save Sent Item on server by group
Am I able to do this but via the control panel so I do not have to log into each users email? Login to Zoho Mail Go to Settings Navigate to Mail Accounts >> SMTP Uncheck the 'Save Sent Mail Copy' to not save the emails sent using the smtp.zoho.eu configuration in the Sent folder.sync mobile configuration
Ive been accessing emails via mobile app, but today when went to access, it said access denied, you need to configure mobile sync. What is this? How come this has suddenly stopped me accessing emails via mobile?Is SRS supported
Is SRS supported on email forward?recovery deleted account
Hi, how can i recovery deleted account please? thank you.Account not verified - one digit missing from recovery number
Hi, we setup an e-mail and try to verify it. The number that we are trying to send the verification message to doesn't receive the text. The e-mial is not available in the accounts listed as joe@ourdomain. However we used this account whne we initially set up zoho.Problem - Signature not sending
Hi hi! Hope someone can help. I am admin for a group of email addresses, we use Zoho mail to point to our own website (23bathst.co.uk) which then hosts the mail accounts (I believe - please excuse me if I am not explaining properly, I'm not hugely experienced in this area!!) So - all the emails work fine, they appear to be sent and received from 23 bath st. Today I wanted to add a .png signature for each account. This was straightforward - login to the admin, choose mail account - add signature,Additional domain
Hi, I have two companies with different domains and different employees. I use Zoho for my one company and now want to use Zoho for my 2nd company as well. I log into Zoho using my Gmail account for convenience. I cannot find a way to add a new company/domain with its own employees/users. Please help. Regards, EugeneResponseCode 421, Host not reachable
Team, Could you help me resolve the below email bounced back issue. we are using Zoho Mail and some important emails are getting bounced. Thanks, Fernando -------------------------------------------------------------------------------------------------------------------------------- This message was created automatically by mail delivery system. THIS IS A WARNING MESSAGE ONLY. YOU DO NOT NEED TO RESEND YOUR MESSAGE. The original message was received at Tue, 29 Jan 2019 04:24:36 -0800 from contato@mariamuza.com.br [contato@mariamuza.com.br]Can't login control panel
I am owner from swsafety.com.co. I could probe it. I need login into control panel but i havent permissions and dont have access to the manager account. What can i do? Help me please.Cannot add e-mail account from my organization
Hello, I'm experiencing a problem, and can't find a way to solve it. I created an account sara@whee-educacion.com, a few months ago, but I cannot recover the password. Then I created the account contacto@whee-educacion.com and configured all the settings of my company. The problem is I cannot manage the account sara@whee... It's possible to attach it to my current Zoho Mail control panel or delete this account?User already exist in your org
I'm attempting to add a new user and email, however it provides me with the 'User already exist in your org' error even though the user does not exist in the control panel, nor is it used as an alias on any of the mail id's. This issue began after I was cleaning house / removing unnecessary accounts and removed an email I decided to keep after all. When deleting it a prompt displayed saying 'there was an issue deleting the account' or something to that effect, but it is in fact gone from the controlNext Page
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Announcements
Important update! Re-authentication mandated for sensitive admin operations in Admin Console.
Dear Zoho Mail Community, Hope you're all doing good and staying safe! As we strive to provide you with better security for your business email needs, an additional measure has been taken to ensure more security to the sensitive Admin Operations performedImportant announcement: IPv6 support in Inbound gateway
Greetings from Zoho Mail team. We are happy to announce the support of IPv6 support for receiving emails in Zoho Mail. This post mainly addresses the admins who have configured inbound gateway for their organisation. As a part of the changes related toAdministrators now have permissions to access the Subscription and Payment details.
Hello everyone! Hope you are all staying safe during these trying times. To ensure that your organization's email service, the backbone of communication, does not get affected due to inadvertent negligence by the super administrator, we have made a few changes in our roles and permissions to handle subscription and renewal smoothly. Earlier, any organization's Subscription and Payment information in Zoho Mail could be accessed only by the organization's Super Administrator. Now, based on requestsMove ahead from Docs to WorkDrive - WorkDrive is now available in all Workplace plans!
Dear all, We are glad to announce that WorkDrive is available across all the Workplace plans, with added storage and extensive team features. Zoho WorkDrive is now available for all users, including those who subscribed before Zoho WorkDrive was introducedAnnouncement - Changes in Custom login page
In continuation to our efforts in protecting your Zoho Mail account we have made a few changes in the custom login page. We are making some enhancements in the browser to server communication to make it more secure. You may be aware of the most of the modern web browsers mandate certain security practices to showing the webpages as 'Secure'. We are rolling out the security related enhancements ensure that our custom login page accessed only in https mode and the authentication is securely done
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Unable to continue payment
Hi, I want to make a payment for my email subscription, but I cannot proceed with the payment because my NITKU is invalid. In Indonesia, the NITKU consists of 22 digits, but Zoho only provides 20 digits, causing my NITKU to be invalid. Please help meVerified Mark Certificate
Hello Dears, Can anyone help and check my mail or direct me to the desired person who can add the verification tag to my mail https://www.zoho.com/blog/mail/email-authentication-with-bimi.htmlHelp for the alisa adding
Sorry, I would like to add a paypal alias on my domain email address. However, the system blocked it. How can I do it?mail admin not loading
i am trying to login to mailadmin ... gears keeps rotating forever... its not a password issue whats so ever ... not cookies issues whatsoever from android app i can login but there so few things to do from there .. i changed ip address the same... iUnable to confirm Super Admin assignment — confirmation button not working
I’m trying to change the roles within my organization. I am currently a super admin and would like to add another user as a super admin. When I attempt to confirm the action, a screen appears asking for my password to verify my identity. However, when
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Sticky Posts
Important update! Re-authentication mandated for sensitive admin operations in Admin Console.
Dear Zoho Mail Community, Hope you're all doing good and staying safe! As we strive to provide you with better security for your business email needs, an additional measure has been taken to ensure more security to the sensitive Admin Operations performedImportant announcement: IPv6 support in Inbound gateway
Greetings from Zoho Mail team. We are happy to announce the support of IPv6 support for receiving emails in Zoho Mail. This post mainly addresses the admins who have configured inbound gateway for their organisation. As a part of the changes related toAdministrators now have permissions to access the Subscription and Payment details.
Hello everyone! Hope you are all staying safe during these trying times. To ensure that your organization's email service, the backbone of communication, does not get affected due to inadvertent negligence by the super administrator, we have made a few changes in our roles and permissions to handle subscription and renewal smoothly. Earlier, any organization's Subscription and Payment information in Zoho Mail could be accessed only by the organization's Super Administrator. Now, based on requestsMove ahead from Docs to WorkDrive - WorkDrive is now available in all Workplace plans!
Dear all, We are glad to announce that WorkDrive is available across all the Workplace plans, with added storage and extensive team features. Zoho WorkDrive is now available for all users, including those who subscribed before Zoho WorkDrive was introducedAnnouncement - Changes in Custom login page
In continuation to our efforts in protecting your Zoho Mail account we have made a few changes in the custom login page. We are making some enhancements in the browser to server communication to make it more secure. You may be aware of the most of the modern web browsers mandate certain security practices to showing the webpages as 'Secure'. We are rolling out the security related enhancements ensure that our custom login page accessed only in https mode and the authentication is securely done
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