The account is not active.
I am currently using 2 email accounts with zoho. One of those accounts has been apparently blocked or deactivated... Every time I try to login I get the message "The account is not active". It's quite embarrassing since I use this account to communicate with some of my clients. I am writing this using the login data corresponding to the second account which is still active. The zoho support team has been informed this afternoon. I remain attentive to your comments. Thank you.reply to email not working
I can receive and send email but can not reply either in the normal format or quick reply. I do get the little hand that looks like it wants to work but when I click on "reply" nothing happens. help! I just upgraded my windows tablet to 8.1. These functionsContact Sharing: Hide email alias from global address list
As the superadmin, I would like to hide my domain aliases from appearing in the global address list. Currently, my end users can see all my aliases. The aliases also appear as type-in addresses when composing a new email. This is a potential securityUnable to receive emails
Hi! I'm unable to receive emails. MX records should be ok. I can send but not receive. Can you help me?Unable to add Shared Mailbox to Zoho Mail "Premium Feature"
In Zoho Mail > Settings > Shared Mailbox I am not able to add Shared Inbox as it is marked as "Premium Feature". How does it cost for a Zoho One subscriber? It says it's available for paid plans, which Zoho One is, how do I activate it?Separate Signature for New & Reply Email
Hello This drives me crazy: I tried to setup 2 different email signatures for my new and reply emails. And I connect these 2 signatures separately in the settings. (see attached) No matter how I set it up, the signature is always the new email signatureAccount doesn't receive confirmation email
I am trying to set up a new company email server at ZOHO. However, I do not receive the confirmation emails for the primary email in our account. Any thoughts?Connection through IMAP failed
I cannot connect to Zoho Mial through IMAP. I receive a message: "Login to server imappro.zoho.com with username [user@domain.eu] failed." I get additional message: "Alert from account [user@domain.eu]: Your account is blocked contact https://zoho.com/mail/help/imap-access.html".Any update on removing Spamhaus block?
This seems to have been going on all weekend but it's still blocked. I'm having to send emails from my GMail account. This is getting a bit frustrating. Especially when we have a paid account. I'm assuming the people who are running spam and phishingAuto-refresh of Zoho mail in dashboard
Hi there. I just wanted to ask if it was possible to have the Zoho mail panel on the dashboard auto-refresh when an email is received rather than having to manually refresh. Thank youZoho Contacts imports CATEGORIES: but only the first one
I use the CATEGORIES field in my contacts. ZOHO Mail supports them. You can create CATEGORIES in ZOHO mail and slide a contact into as many categories as you like. I love it! So far so good. But when you import contacts, ZOHO assigns the contact to only one (the first) category, and skips the rest. Thus, if you have a contact like this: BEGIN:VCARD VERSION:3.0 FN:Aaron Aaronsky N:Aaronsky;Aaron;;; EMAIL;TYPE=pref,internet:aaaa@aol.com TEL;TYPE=work:617-555-1212 CATEGORIES:Group1,Group2,Group3,Group4defautl download link should be more clear if ARM of Intel is needed
My collegue was trying to download the desktop version of Zoho Mail and if kept failing to install. The file name just says Zoho_mail_1_6_3.pkg If you have 2 versions, first of all please add ARM in the file name. Also make the downlink options more clear.Adding an extension to Z mail
Hi, If we would want to add a creator extension application into Z mail, do we have to build the entire thing again in node.js or react.js and host it in a separate application and then bring into Z mail ? Just like the other apps does creator does notwhy the email account have to show superadmin info
Hi Support. I managed several email account for my client, but the problem now is, who the email account information must contain the superadmin information, is there anyway can hide it? attached screenshot for your ref.Spam blocking domain using wildcard
It seems it's not possible to block spam domains using wildcards. i.e. block *.ru, or *.bar, but instead i need to enter each tedious sub-domain. This seems like a huge oversight. Zoho's built in spam catcher is terrible, and often filters legitimatelost cc mails
Hi, need advise on a random issue on zoho mail. emails were lost when sending to multiple main recipient and/or cc recipient, apparently it was random and no to specific email address. An email address received ok when it was the only recipient and noUrgent : Zoho Mail : Email Outgoing Blocked
Hello Team, We are using zoho support for our ticketing system, but now we are not able to reply from zoho. We are getting a message "Sending failed" Here is the email which we got : ------------------------- Dear User, We regret to inform you that your email outgoing has been blocked and you will not be able to send further emails.This was done in accordance with the Zoho Mail Usage policy . Reason for the block : Mail Recipient count exceeds limit [Recipients=161] However, we realize that thisSetting to generate a preview of a link when composing a mail
In Yahoo, Outlook and other email providers when copy-paste a web link composing a new mail , a preview of the link is generated automatically . Just like this Is that feature missing in Zoho Mail? I ;ve searched in the settings but I couldn;t findEmail & ticket auto-responses are sent to "from" address, not to "reply-to" address
Like the subject says, I've tested this with a vacation responder in Zoho Mail and with the 'ticket received' response in Zoho Desk - they both send messages to the "from" address, ignoring the "reply-to" address. This is an issue since requests submittedCan we set a group email Auto-Response?
Hi there, We want to set up Auto-Responders to a Group Email address that we have set up as an external email address (the group distributes to our two Customer Service Officers.) - eg the address= support@mydomain.com.au & we want an auto response toDeleted template
Hello, is there any way to get back deleted templates and drafts? Best Regards, GUnable to sned message: Reason:554 5.1.8 email outgoing blocked
Hi There, My email is blocked for sending email. It shows: Unable to sned message: Reason:554 5.1.8 email outgoing blocked Could you pls help me to solve it, thank you Best regards RickySend automatic mail from code (JS) using group mail without using individual users credentials
Hello, I just got my first subscription with Zoho for mail, and I want to send some emails from my JS app, such as email verifications, password resets etc. I am able to send emails from individual user accounts using their own personal credentials onAdd signature to composed emails automatically
Can someone help? I want to set this up so I don't have to type my name, addy etc all the timeI want to pay in USD or EUR
Hi, I am in Brazil. But my newly opened Zoho account is not for me but for my business located in Estonia (It has nothing to do with Brazil). I want to pay in USD or EUR and not in BRL. Can you please help me to issue an invoice (mobhly) for the smallHow to delete emails in a Shared Mailbox?
I don't see any way to delete emails in my Shared Mailbox. I see that the mailbox view is a stream view, which is confusing because I'm accustomed to seeing emails in a normal inbox view.Organization Level Email Signatures
I have been looking a lot through the mail settings and am not able to find anything which would allow me to assign a organization-wide email signature. Usually these services run at a mail server level and take the user information (such as from activeEmail associated with another organization?
Hello, Do you know how to unassociat an "email" when you own the domain that you are currently using? Example: Created 3 inboxes but the third one says it is associated with another org. Problem is that person says he has never used his branded domainDelete after N days filter: how can I tell which emails are affected?
Greetings, I have a filter set up with two actions: move to a different folder, then delete the mail if it is older than 90 days old. I use this for low-priority mail, but sometimes I have a message that I want to keep. I then manually move it to a differentGallery templates in Zoho Mail
Hello, Although email support (support@eu.zohomail.com) wasn't able to answer my question, I'm hoping for better luck here. I signed up for the 'Mail Premium Trial' plan and am very interested in its features. However, all email template categories areMore colors for email flags
Hi, Is there any way to add more colors to flags? Or can you give us color palletes - color hex so we can choose whitch color is for specific email . Thanks <3Download attchments in shared folder
when downloading attachments from the shared folder the message: server error try again after some time. This error has been occurring for daysHi
Good day, I'm trying to connect my zoho mail to godaddy and im not sure what's going on could you give me an idea because my system io is still pending validation on zoho emailZoho Mail Search
The search function is non-existent. It's completely unusable. I can't find an email by a person's name, and searching for anything short of the full domain results in nothing. I have thousands of emails and can never find anything. I'll search an invoiceMy emails are rejected and show me the permanent error 550
Hello, Please take a look on this type of error. For the last 3 days a lot of my emails were not delivered to the recipient because of "ERROR CODE :550 - 5.0.0 Message Rejected". Please check and let me know how I can fix it. Thank you.Mail failed after name server changed,
Currently MX point to Zoho, but when name server changed (where website is hosted for the domain), Zoho cant identify the MX records. My question is, because I am using godaddy, and i can only change the MX record when it is pointed at their own server.Error: Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked.
My outgoing messages are blocked. Kindly mention the reason and unblock my email id sales@nalin24.com . Error: Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked.Zoho emails sent to Microsoft (Outlook, Hotmail, etc) always got to spam!
I've configured my email with MX, SPF, DKIM and DMARC and everything is correct and works for all emails with the exception of the Microsoft ones that are being received as SPAM all the time. How can we fix this issue? More people are complaining aboutNo Longer Getting Calendar Event Email Notifications
My calendar events have a default for email notification 1 hour before. But now I am not getting them, maybe just the last day or two. I have checked several and they show as expected. I created about 5 test events with 5 minute email notification, butResizing Images
Can we resize images when attaching them to an email? This would be handy as there is a limit to the attachment size. If there were an option to choose a resolution when attaching an image that would make composing an email very easy.Next Page
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The end of Pocket shouldn't mean the end of your important links and content. Easily import them into Zoho Mail's Bookmarks and continue right where you left off. You can bring over your entire Saves, Collections, and tags just the way they are. BookmarksZoho Mail POP & IMAP Server Details
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Sent mail sort by date disappeared
Hello, We used to be able to sort the emails by date in the sent folder, but this feature has recently disappeared. Can we bring it back?Email forwarding setup fails
I'm trying to set up email forwarding from my Zoho email to my gmail address. I followed the directions to set up email forwarding here: https://www.zoho.com/mail/help/email-forwarding.html. I did only steps 1-6. After doing this, rather than settingHotmail is STILL blocking the zoho mail IP
Greetings, as I already mentioned in my last message, my Zoho IP has been blocked by Hotmail for more than 15 days. Although someone said that the issue was "solved," it still isn't, and this amount of time seems neither normal for a "serious" company,Can No Longer Access Zoho Email Accounts from iPhone or iPad Apple Mail Apps ,.
Keeps asking for password, Says ID or password incorrect. Tried creating a new app specific password. Same result. Is this possibly related to the server maintenance. Have verified all email settings, userid and password. This has worked for years untilNew feature request: Allow copy of email message to another folder
Hello Zoho team, This is a suggested new feature to allow copy an email message to either another folder or the same folder. Within the same Zoho account. This is not a support request about "label". This is a suggested new feature to allow copies of
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Pocket from Mozilla is closing shop. Don’t lose your favorites . Move them to Zoho Mail Bookmarks now! 📥🔖
The end of Pocket shouldn't mean the end of your important links and content. Easily import them into Zoho Mail's Bookmarks and continue right where you left off. You can bring over your entire Saves, Collections, and tags just the way they are. BookmarksZoho Mail POP & IMAP Server Details
Hello all! We have been receiving a number of requests regarding the errors while configuring or using Zoho Mail account in POP/ IMAP clients. The server details vary based on your account type and the Datacenter in which your account is setup. EnsureWorkplace - Zoholics Europe Customer Awards
Dear Zoho Mail Community! 📣 We're excited to announce that at this year's Zoholics events across Europe, we're holding customer awards for the first time ever! Workplace - Zoholics Europe Customer Awards This is your chance to shout about the amazingImportant update on Group Management | Zoho Mail
Dear Zoho Mail Community, This post is to inform you all of the following updates on the Group Management in Zoho Mail. Group Member Addition: If a group member is added to an organization group in a Zoho Application, the member will be automaticallyMastering email etiquette and best practices to follow in Zoho Mail
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