I'm facing issues with my multi-factor authentication. How do I get back into my account?
The different multi-factor authentication (MFA) modes we provide are OneAuth, mobile-based OTP, time-based OTP, and Security Key. Your solution may differ according to your chosen MFA mode.
Choose the solution that applies to your case from those given below.
If you have access to the backup verification codes:
- Download and install the OneAuth app on iOS or Android.
- Enter your login credentials and click Sign In.
- Click Can't access your smart phone?.
- Choose I already have the one time backup verification code and click Proceed.
- Enter your backup verification code and click Verify Code.
- Choose Setup your authentication mode and the make this my primary device option on the Account Configuration page.
If you don't have access to the backup verification codes:
OneAuth
Choose the solution that applies to your case:
- If you have not enabled biometric authentication, you can sign in using your backup phone number.
- If you have enabled biometric authentication, or not provided a backup phone number, submit a request to support@zohoaccounts.com.
Time-Based OTP
If you receive an incorrect OTP error, it may be because the OTP is generated under an incorrect label, or your Google authenticator app's time is not properly synced. Sync the authenticator's time and try again.
Security key
If your security key is not working, check if it is recognized by your computer and try again.
Other Issues
If your mobile phone doesn't receive the OTP, or you've changed/lost your device, choose the solution that applies to your case from those given below.
- If you have a trusted browser, use it to sign in to your Zoho account.
- If you have set up other MFA modes, verify your identity via any of those modes.
- If you have a backup verification code, verify your identity and sign in to your Zoho account.
- If you don't have any backup verification codes, submit a request to support@zohoaccounts.com to receive one.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Backup Verification codes
What are backup verification codes? Backup verification codes are a set of 12-digit codes that you can use to recover your Zoho account if you lose access to your MFA device or have issues signing in using MFA. These codes can be generated from ...Get Started with OneAuth
What is OneAuth? OneAuth is a free industry-standard multi-factor authentication (MFA) app developed by Zoho for securing your Zoho accounts and social accounts such as Google, Facebook, and Twitter. Configuring MFA for your online accounts will ...Recover OneAuth account
Zoho OneAuth offers a secure way to sign in to your Zoho account and other 2FA supported online accounts. However, there may be instances where you could get locked out of your OneAuth account, such as: You uninstalled OneAuth from your device ...Troubleshoot MFA related issues
Introduction If you have set up multi-factor authentication (MFA ) to protect your Zoho account and have issues signing into your account, we will help you regain your account access. The first thing you need to do after regaining account access is ...Introduction to multi-factor authentication (MFA)
Multi-factor authentication is used as an extra layer of security while signing in to your account. When you enable MFA, all your future sign-ins will require you to verify your identity to ensure that your account isn't accessed by unknown users. ...
New to Zoho LandingPage?
Zoho LandingPage Resources