Backup Verification Codes | MFA - Zoho Accounts

Backup Verification codes

What are backup verification codes?

Backup verification codes are a set of 12-digit codes that you can use to recover your Zoho account if you lose access to your MFA device or have issues signing in using MFA. These codes can be generated from accounts.zoho.com once you enable MFA for your account.

Some points to note:
  1. Once generated, the backup codes will not be displayed again. You will have to save them when you generate them.
  2. Each code can only be used once to recover your account.
  3. If you have used up all your codes or lost them, you can always generate a new set of backup codes.
  4. Whenever you generate a new set of codes, the old unused codes will become invalid.

How to generate backup verification codes?

  1. Sign in at accounts.zoho.com.
  2. Click Multi-factor Authentication in the left menu.
  3. Click MFA Recovery Options , then click Generate new codes.

    Note (for organization users): Organization admins can set up and enforce policies that restrict you from generating backup verification codes. If you are not shown the option to generate the codes, contact your administrator for clarification.
  4. You can either copy those codes and save them, or download them as a file and view them using a text editor.

How to recover account using backup verification codes?

Note : If you are locked out of your account and don't have backup verification codes, contact support@zohoaccounts.com. After verifying your identity, you will be given a backup code to sign in to your account. Once you get access to your account, reconfigure MFA and generate new backup codes.
Go to the Zoho sign-in page, then follow the corresponding instructions for your MFA mode. Once you have access to your account, reconfigure your MFA mode.

MFA mode

Instructions

SMS-based OTP

 

OTP authenticator

 

YubiKey

  1. Enter your username and password, then click SIGN IN. (or go through with your federated sign-in/SAML-based SSO option.)

  2. If you haven't configured an alternate MFA mode, click Can't access your mobile device?. If you have configured one, click Problem signing in?, then click Can't access your mobile device.

  3. Click Use backup verification codes, then enter the 12-digit backup code you have.

  4. Click VERIFY to sign in to your account.

OneAuth

(password-based)

  1. Enter your username and password, then click SIGN IN. (or go through with your federated sign-in/SAML-based SSO option.)

  2. Click Sign in another way.

  3. If you haven't configured an alternate MFA mode, click Can't access your mobile device?. If you have configured one, click Problem signing in?, then click Can't access your mobile device.

  4. Click Use backup verification codes, then enter the 12-digit backup code you have.

  5. Click VERIFY to sign in to your account.

OneAuth (passwordless)

  1. Enter your username, then click NEXT.

  2. Click Sign in another way.

  3. Click Problem signing in?.

  4. Verify yourself using one of the sign-in modes available to you.

  5. Click Use backup verification codes, then enter the 12-digit backup code you have.

  6. Click VERIFY to sign in to your account.


    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Get started with Zoho Sign

            in a few quick steps!

            Download Help Guide





                      Still can't find what you're looking for?

                      Write to us: support@zohoforms.com


                            




                            

                          Zoho Marketing Automation

                            Zoho Sheet Resources

                             




                                Zoho Forms Resources


                                  Secure your business
                                  communication with Zoho Mail


                                  Mail on the move with
                                  Zoho Mail mobile application

                                    Stay on top of your schedule
                                    at all times


                                    Carry your calendar with you
                                    Anytime, anywhere




                                          Zoho Sign Resources

                                            Sign, Paperless!

                                            Sign and send business documents on the go!

                                            Get Started Now


                                                Zoho SalesIQ Resources



                                                    Zoho TeamInbox Resources



                                                            Zoho DataPrep Resources



                                                              Zoho DataPrep Demo

                                                              Get a personalized demo or POC

                                                              REGISTER NOW


                                                                Design. Discuss. Deliver.

                                                                Create visually engaging stories with Zoho Show.

                                                                Get Started Now











                                                                                      • Related Articles

                                                                                      • How do I generate backup verification codes for my Zoho account?

                                                                                        Sign in to your Zoho account. Click Multi-Factor Authentication, then click MFA Recovery Options. Click Generate new codes.
                                                                                      • How to recover OneAuth via Backup verification codes

                                                                                        Download and install the OneAuth app. Tap SIGN IN. Enter your credentials and tap Next. Tap Problem Signing in?, then select one of the modes listed on the web page to verify yourself. Tap Use Backup Verification Codes. Enter the backup verification ...
                                                                                      • I'm facing issues with my multi-factor authentication. How do I get back into my account?

                                                                                        The different multi-factor authentication (MFA) modes we provide are OneAuth, mobile-based OTP, time-based OTP, and YubiKey. Your solution may differ according to your chosen MFA mode. Choose the solution that applies to your case from those given ...
                                                                                      • Recover your OneAuth

                                                                                        OneAuth provides a secure and seamless way to sign in to your Zoho account. However, losing access to Zoho OneAuth can get you locked out of your account, unless you have configured at least one recovery mode of Zoho OneAuth. We recommend that you ...
                                                                                      • OneAuth asks verification codes from OneAuth while signing in

                                                                                        This happens when you've have uninstalled the OneAuth app without disabling MFA for your Zoho account previously. Since MFA is still enabled for your account whenever you reinstall the app and try to sign in to your Zoho account, it will ask ...
                                                                                      Wherever you are is as good as
                                                                                      your workplace

                                                                                        Resources

                                                                                        Videos

                                                                                        Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                        eBooks

                                                                                        Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                        Webinars

                                                                                        Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                        CRM Tips

                                                                                        Make the most of Zoho CRM with these useful tips.



                                                                                          Zoho Show Resources