What are Backup Verification codes?

Backup verification codes are a set of 12 digit codes that you can generate when you enable multi-factor authentication (MFA) for your Zoho account. You can use these codes if you lose your MFA device or have trouble signing in. Each code can be used only once and you need to generate a new set of codes once you have used them all.

If you don't have backup verification codes, please contact Zoho Accounts Support.

How to generate new backup verification codes?

If you have not generated backup verification codes before, you can generate them from Zoho Accounts.

1. Sign in to your Zoho Account.
   
2. In the accounts panel, click Multi-factor Authentication.
   
3. Click MFA Recovery Modes, then click Generate New Codes.
   
4. You can save those codes as a text file or print them.
   

Sign in to your Zoho account using backup verification codes

1. Go to the Zoho Accounts.
   
2. Enter your Zoho account credentials, then click SIGN IN.
   
3. In the MFA verification page, click Can't access your mobile device?

If you have configured OneAuth as your MFA modes, click Problem Signing in? to reach this step.
4. Click Use Backup Verification code and enter the code you have.

Backup verification codes may not be available for your Zoho Account, depending on your organization's policy.