Backup Verification codes
What are backup verification codes?
Backup verification codes are a set of 12-digit codes that you can
use to recover your Zoho account if you lose access to your MFA device
or have issues signing in using MFA. These codes can be generated from accounts.zoho.com once you enable MFA for your account.
Some points to note:
- Once generated, the backup codes will not be displayed again. You will have to save them when you generate them.
- Each code can only be used once to recover your account.
- If you have used up all your codes or lost them, you can always generate a new set of backup codes.
- Whenever you generate a new set of codes, the old unused codes will become invalid.
How to generate backup verification codes?
From accounts.zoho.com
From Zoho OneAuth
From accounts.zoho.com
- Sign in at accounts.zoho.com.
- Click Multi-factor Authentication in the left menu.
- Click MFA Recovery Options , then click Generate new codes.
Note: (for organization users): Organization
admins can set up and enforce policies that restrict you from
generating backup verification codes. If you are not shown the option to
generate the codes, contact your administrator for clarification. - You can either copy those codes and save them, or download them as a file and view them using a text editor.
From Zoho OneAuth
- Open the OneAuth app.
- Go to the Settings tab.
- Tap Account Settings.
- Under MFA SETTINGS, tap MFA recovery.
- Tap Generate under Backup verification codes.Note: (for organization users): Organization
admins can set up and enforce policies that restrict you from
generating backup verification codes. If you are not shown the option to
generate the codes, contact your administrator for clarification.
- Tap Share to save them.
How to recover account using backup verification codes?
Select your MFA mode to see how you can use your backup code. Don't have one? Here's what to do
SMS-based OTP / OTP authenticator / Yubikey
- Enter your username and password, then click Sign in (or go through with your federated sign-in/SAML-based SSO option).
- If you haven't configured an alternate MFA mode, click Can't access your device?.
- If you have configured one, click Problem signing in?, then click Can't access your device?.
- Click Use backup verification codes, then enter the 12-digit backup code you have.
- Click Verify to sign in to your account.
OneAuth (password-based)
- Enter your username and password, then click Sign in (or go through with your federated sign-in/SAML-based SSO option)
- Click Sign in another way.
- Click Can't access your device?.
- Click Use backup verification code.
- Enter the backup code and click Verify to sign in to your account.
OneAuth (passwordless)
- Enter your username, then click Next.
- Click Sign in another way.
- Click Problem signing in?.
- Choose an alternate sign-in method available to you.
- You will be required to verify using your primary sign-in option and secondary sign-in option. Click Proceed.
- Use the primary sign-in option you have chosen in Step 4 to sign in. Click Sign in.
- Click Use backup verification code.
- Enter the backup code and click Verify to sign in to your account.
Once you regain access to your account, reconfigure your MFA mode.
Locked out and don't have backup code?
- Contact our support team at support@zohoaccounts.com.
- After verifying your identity, you will be given a backup code so you can sign in.
- Once you're in, don’t forget to reconfigure your MFA mode and generate new backup codes.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Recover OneAuth account
Zoho OneAuth offers a secure way to sign in to your Zoho account and other 2FA supported online accounts. However, there may be instances where you could get locked out of your OneAuth account, such as: You uninstalled OneAuth from your device ...Adding recovery options for your account
There are some situations where you might get locked out of your account, such as below: You forgot your account password Someone else gained access to your account maliciously and changed the password. In these situations, you will be able to reset ...I'm facing issues with my multi-factor authentication. How do I get back into my account?
The different multi-factor authentication (MFA) modes we provide are OneAuth, mobile-based OTP, time-based OTP, and Security Key. Your solution may differ according to your chosen MFA mode. Choose the solution that applies to your case from those ...Recover your Zoho account
If you can't sign in to your Zoho account due to issues with your password or MFA, you can try to recover your account on your own using the instructions given below. Select how you sign in to your Zoho account to proceed: I'm signing in using only a ...You uninstalled the OneAuth app and now you can't access your Zoho account.
What happened? OneAuth becomes the gateway to access your account if you haven't configured any other MFA modes, such as SMS-based OTP, Time-based OTP, or YubiKey. Losing access to OneAuth after configuring it as a primary MFA mode for your Zoho ...
New to Zoho LandingPage?
Zoho LandingPage Resources