Backup Verification Codes | MFA - Zoho Accounts

Backup Verification codes

What are backup verification codes?

Backup verification codes are a set of 12-digit codes that you can use to recover your Zoho account if you lose access to your MFA device or have issues signing in using MFA. These codes can be generated from accounts.zoho.com once you enable MFA for your account.

Some points to note:
  1. Once generated, the backup codes will not be displayed again. You will have to save them when you generate them.
  2. Each code can only be used once to recover your account.
  3. If you have used up all your codes or lost them, you can always generate a new set of backup codes.
  4. Whenever you generate a new set of codes, the old unused codes will become invalid.

How to generate backup verification codes?

From accounts.zoho.com
From Zoho OneAuth
From accounts.zoho.com
  1. Sign in at accounts.zoho.com.
  2. Click Multi-factor Authentication in the left menu.
  3. Click MFA Recovery Options , then click Generate new codes.

    NotesNote: (for organization users): Organization admins can set up and enforce policies that restrict you from generating backup verification codes. If you are not shown the option to generate the codes, contact your administrator for clarification.
  4. You can either copy those codes and save them, or download them as a file and view them using a text editor.

From Zoho OneAuth
  1. Open the OneAuth app.
  2. Go to the Settings tab.
  3. Tap Account Settings.
  4. Under MFA SETTINGS, tap MFA recovery.
  5. Tap Generate under Backup verification codes.

    NotesNote: (for organization users): Organization admins can set up and enforce policies that restrict you from generating backup verification codes. If you are not shown the option to generate the codes, contact your administrator for clarification.
  6. Tap Share to save them.

How to recover account using backup verification codes?

Go to the Zoho sign-in page, then follow the instructions below based on your MFA mode. 
SMS-based OTP / OTP authenticator / Yubikey
  1. Enter your username and password, then click Sign in (or go through with your federated sign-in/SAML-based SSO option).
  2. If you haven't configured an alternate MFA mode, click Can't access your device?. If you have configured one, click Problem signing in?, then click Can't access your device?.
  3. Click Use backup verification codes, then enter the 12-digit backup code you have.
  4. Click Verify to sign in to your account.


OneAuth (password-based)
  1. Enter your username and password, then click Sign in (or go through with your federated sign-in/SAML-based SSO option)
  2. Click Sign in another way.
  3. Click Can't access your device?.
  4. Click Use backup verification code. 
  5. Enter the backup code and click Verify to sign in to your account.

OneAuth (passwordless)
  1. Enter your username, then click Next.
  2. Click Sign in another way.
  3. Click Problem signing in?.
  4. Choose an alternate sign-in method available to you.
  5. You will be required to verify using your primary sign-in option and secondary sign-in option. Click Proceed.
  6. Use the primary sign-in option you have chosen in Step 4 to sign in. Click Sign in.
  7. Click Use backup verification code.
  8. Enter the backup code and click Verify to sign in to your account.

Once you regain access to your account, reconfigure your MFA mode.
NotesNote : If you are locked out of your account and don't have backup verification codes, contact support@zohoaccounts.com. After verifying your identity, you will be given a backup code to sign in to your account. Once you get access to your account, you can reconfigure MFA and generate new backup codes.

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION





                          Quick Links Workflow Automation Data Collection
                          Web Forms Enterprise Begin Data Collection
                          Interactive Forms Workplace Data Collection App
                          CRM Forms Customer Service Accessible Forms
                          Digital Forms Marketing Forms for Small Business
                          HTML Forms Education Forms for Enterprise
                          Contact Forms E-commerce Forms for any business
                          Lead Generation Forms Healthcare Forms for Startups
                          Wordpress Forms Customer onboarding Order Forms for Small Business
                          No Code Forms Construction RSVP tool for holidays
                          Free Forms Travel
                          Prefill Forms Non-Profit

                          Intake Forms Legal
                          Mobile App
                          Form Designer HR
                          Mobile Forms
                          Card Forms Food Offline Forms
                          Assign Forms Photography
                          Mobile Forms Features
                          Translate Forms Real Estate Kiosk in Mobile Forms
                          Electronic Forms

                          Notification Emails for Forms Alternatives Security & Compliance
                          Holiday Forms Google Forms alternative  GDPR
                          Form to PDF Jotform alternative HIPAA Forms
                          Email Forms
                          Encrypted Forms
                          Embeddable Forms
                          Secure Forms
                          Drag and Drop form builder
                          WCAG


                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • How do I generate backup verification codes for my Zoho account?

                                                                                                                Sign in to your Zoho account. Click Multi-Factor Authentication, then click MFA Recovery Options. Click Generate new codes.
                                                                                                              • How to recover OneAuth via Backup verification codes

                                                                                                                Download and install the OneAuth app. Tap SIGN IN. Enter your credentials and tap Next. Tap Problem Signing in?, then select one of the modes listed on the web page to verify yourself. Tap Use Backup Verification Codes. Enter the backup verification ...
                                                                                                              • Recover your OneAuth

                                                                                                                OneAuth provides a secure and seamless way to sign in to your Zoho account. However, losing access to Zoho OneAuth can get you locked out of your account, unless you have configured at least one recovery mode of Zoho OneAuth. We recommend that you ...
                                                                                                              • Recover OneAuth account

                                                                                                                Zoho OneAuth offers a secure way to sign in to your Zoho account and other 2FA supported online accounts. However, there may be instances where you could get locked out of your OneAuth account, such as: You uninstalled OneAuth from your device ...
                                                                                                              • I'm facing issues with my multi-factor authentication. How do I get back into my account?

                                                                                                                The different multi-factor authentication (MFA) modes we provide are OneAuth, mobile-based OTP, time-based OTP, and Security Key. Your solution may differ according to your chosen MFA mode. Choose the solution that applies to your case from those ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources