Backup Verification Codes | MFA - Zoho Accounts

Backup Verification codes

What are backup verification codes?

Backup verification codes are a set of 12-digit codes that you can use to recover your Zoho account if you lose access to your MFA device or have issues signing in using MFA. These codes can be generated from accounts.zoho.com once you enable MFA for your account.

Some points to note:
  1. Once generated, the backup codes will not be displayed again. You will have to save them when you generate them.
  2. Each code can only be used once to recover your account.
  3. If you have used up all your codes or lost them, you can always generate a new set of backup codes.
  4. Whenever you generate a new set of codes, the old unused codes will become invalid.

How to generate backup verification codes?

From accounts.zoho.com
From Zoho OneAuth
From accounts.zoho.com
  1. Sign in at accounts.zoho.com.
  2. Click Multi-factor Authentication in the left menu.
  3. Click MFA Recovery Options , then click Generate new codes.

    NotesNote: (for organization users): Organization admins can set up and enforce policies that restrict you from generating backup verification codes. If you are not shown the option to generate the codes, contact your administrator for clarification.
  4. You can either copy those codes and save them, or download them as a file and view them using a text editor.
From Zoho OneAuth
  1. Open the OneAuth app.
  2. Go to the Settings tab.
  3. Tap Account Settings.
  4. Under MFA SETTINGS, tap MFA recovery.
  5. Tap Generate under Backup verification codes.

    NotesNote: (for organization users): Organization admins can set up and enforce policies that restrict you from generating backup verification codes. If you are not shown the option to generate the codes, contact your administrator for clarification.
  6. Tap Share to save them.

How to recover account using backup verification codes?

Select your MFA mode to see how you can use your backup code. Don't have one? Here's what to do
SMS-based OTP / OTP authenticator / Yubikey
  1. Enter your username and password, then click Sign in (or go through with your federated sign-in/SAML-based SSO option).
  2. If you haven't configured an alternate MFA mode, click Can't access your device?
  3. If you have configured one, click Problem signing in?, then click Can't access your device?.
  4. Click Use backup verification codes, then enter the 12-digit backup code you have.
  5. Click Verify to sign in to your account.

OneAuth (password-based)
  1. Enter your username and password, then click Sign in (or go through with your federated sign-in/SAML-based SSO option)
  2. Click Sign in another way.
  3. Click Can't access your device?.
  4. Click Use backup verification code. 
  5. Enter the backup code and click Verify to sign in to your account.

OneAuth (passwordless)
  1. Enter your username, then click Next.
  2. Click Sign in another way.
  3. Click Problem signing in?.
  4. Choose an alternate sign-in method available to you.
  5. You will be required to verify using your primary sign-in option and secondary sign-in option. Click Proceed.
  6. Use the primary sign-in option you have chosen in Step 4 to sign in. Click Sign in.
  7. Click Use backup verification code.
  8. Enter the backup code and click Verify to sign in to your account.

Once you regain access to your account, reconfigure your MFA mode.

Info
Locked out and don't have backup code?
  1. Contact our support team at support@zohoaccounts.com.
  2. After verifying your identity, you will be given a backup code so you can sign in.
  3. Once you're in, don’t forget to reconfigure your MFA mode and generate new backup codes.

      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsEnterpriseOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceAccessible Forms
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Intake FormsLegalMobile App
                              Form DesignerHRMobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic Forms
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsEncrypted Forms

                              Secure Forms

                              WCAG

                                      Create. Review. Publish.

                                      Write, edit, collaborate on, and publish documents to different content management platforms.

                                      Get Started Now




                                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                            Manage your brands on social media


                                                              • Desk Community Learning Series


                                                              • Digest


                                                              • Functions


                                                              • Meetups


                                                              • Kbase


                                                              • Resources


                                                              • Glossary


                                                              • Desk Marketplace


                                                              • MVP Corner


                                                              • Word of the Day


                                                              • Ask the Experts


                                                                Zoho Sheet Resources

                                                                 

                                                                    Zoho Forms Resources


                                                                      Secure your business
                                                                      communication with Zoho Mail


                                                                      Mail on the move with
                                                                      Zoho Mail mobile application

                                                                        Stay on top of your schedule
                                                                        at all times


                                                                        Carry your calendar with you
                                                                        Anytime, anywhere




                                                                              Zoho Sign Resources

                                                                                Sign, Paperless!

                                                                                Sign and send business documents on the go!

                                                                                Get Started Now




                                                                                        Zoho TeamInbox Resources





                                                                                                  Zoho DataPrep Demo

                                                                                                  Get a personalized demo or POC

                                                                                                  REGISTER NOW


                                                                                                    Design. Discuss. Deliver.

                                                                                                    Create visually engaging stories with Zoho Show.

                                                                                                    Get Started Now









                                                                                                                        • Related Articles

                                                                                                                        • Recover OneAuth account

                                                                                                                          Zoho OneAuth offers a secure way to sign in to your Zoho account and other 2FA supported online accounts. However, there may be instances where you could get locked out of your OneAuth account, such as: You uninstalled OneAuth from your device ...
                                                                                                                        • Adding recovery options for your account

                                                                                                                          There are some situations where you might get locked out of your account, such as below: You forgot your account password Someone else gained access to your account maliciously and changed the password. In these situations, you will be able to reset ...
                                                                                                                        • I'm facing issues with my multi-factor authentication. How do I get back into my account?

                                                                                                                          The different multi-factor authentication (MFA) modes we provide are OneAuth, mobile-based OTP, time-based OTP, and Security Key. Your solution may differ according to your chosen MFA mode. Choose the solution that applies to your case from those ...
                                                                                                                        • Recover your Zoho account

                                                                                                                          If you can't sign in to your Zoho account due to issues with your password or MFA, you can try to recover your account on your own using the instructions given below. Select how you sign in to your Zoho account to proceed: I'm signing in using only a ...
                                                                                                                        • You uninstalled the OneAuth app and now you can't access your Zoho account.

                                                                                                                          What happened? OneAuth becomes the gateway to access your account if you haven't configured any other MFA modes, such as SMS-based OTP, Time-based OTP, or YubiKey. Losing access to OneAuth after configuring it as a primary MFA mode for your Zoho ...
                                                                                                                          Wherever you are is as good as
                                                                                                                          your workplace

                                                                                                                            Resources

                                                                                                                            Videos

                                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                            eBooks

                                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                            Webinars

                                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                            CRM Tips

                                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                                              Zoho Show Resources