Unable to connect to my Zoho account in mail client | Troubleshooting - Zoho Accounts

Unable to connect to my Zoho account in mail client

You may encounter issues connecting to your Zoho account when:
  1. Trying to set up a mail client for your Zoho account
  2. Trying to retrieve emails in your mail client after you have set it up and used it for sometime

What happened?

If you are trying to set up your mail client for your Zoho account and cannot sign in, it might be because you have set up multi-factor authentication (MFA) for your Zoho account, but MFA is not supported by the mail client.

If you cannot connect to your account suddenly in a mail client that was previously set up and connected, it might be due to one of the following reasons:
  1. You have changed your Zoho account password, but haven't updated it in your mail client.
  2. You have changed the application-specific password, but haven't updated it in your mail client.
  3. You have set up multiple clients for your Zoho account, but haven't updated the account password/application-specific password in all the clients after changing them.

How to resolve this issue?

If you have enabled multi-factor authentication (MFA) for your account, generate an application-specific password and use it to sign in to your mail client.

If you have recently changed your Zoho account password or the application-specific password, update it in your mail client, then try again.

If you have not updated your account password/application password recently, change the password, then try again in your mail client with the new password.

  1. If your mail client doesn't accept the new password, wait at least 15 minutes, then try again.
  2. If you have set up multiple clients, update all the clients with your new password, then try again.

If the issue persists, or if you have concerns about suspicious activity, contact our support team at support@zohoaccounts.com for further assistance.

    Redefine the way you work
    with Zoho Workplace

      Zoho DataPrep Personalized Demo

      If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

      Zoho CRM Training

        Create, share, and deliver

        beautiful slides from anywhere.

        Get Started Now

          Get started with Zoho Sign

          in a few quick steps!

          Download Help Guide

                      Secure your business
                      communication with Zoho Mail

                      Mail on the move with
                      Zoho Mail mobile application

                        Stay on top of your schedule
                        at all times

                        Carry your calendar with you
                        Anytime, anywhere

                                Zoho Sign Resources

                                  Sign, Paperless!

                                  Sign and send business documents on the go!

                                  Get Started Now

                                      Zoho SalesIQ Resources

                                          Zoho TeamInbox Resources

                                                  Zoho DataPrep Resources

                                                    Zoho DataPrep Demo

                                                    Get a personalized demo or POC

                                                    REGISTER NOW

                                                      Design. Discuss. Deliver.

                                                      Create visually engaging stories with Zoho Show.

                                                      Get Started Now

                                                                            • Related Articles

                                                                            • Can I use a different password while signing in to my Zoho account from a third-party application?

                                                                              Yes, you can. Application-specific passwords are passcodes that give applications like email clients permission to access your Zoho Mail. Visit our help guide to learn more about application specific passwords. Follow these steps to enable ...
                                                                            • Troubleshoot MFA related issues

                                                                              Introduction If you have set up multi-factor authentication (MFA) to protect your Zoho account and have issues signing into your account, we will help you regain your account access. The first thing you need to do after regaining account access ...
                                                                            • Introduction to multi-factor authentication (MFA)

                                                                              Multi-factor authentication is used as an extra layer of security while signing in to your account. When you enable MFA, all your future sign-ins will require you to verify your identity to ensure that your account isn't accessed by unknown users. ...
                                                                            • Multi-Mode MFA

                                                                              Introduction  Multi-mode MFA is an option wherein you can enable more than one MFA mode for your Zoho account. Zoho provides four modes to choose from: OneAuth, SMS-based OTP, app-based OTP (authenticator apps), and YubiKey. To enable multi-mode MFA, ...
                                                                            • How do I reset my forgotten Zoho account password using my recovery email address or mobile number?

                                                                              Note: If you don't have access to your recovery email address or mobile number, refer to this help article to see how you can reset your password. Prerequisites Access to primary or recovery email address/mobile number Access to MFA mode if ...
                                                                            Wherever you are is as good as
                                                                            your workplace



                                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                              Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                              CRM Tips

                                                                              Make the most of Zoho CRM with these useful tips.

                                                                                Zoho Show Resources