Unable to connect to my Zoho account in mail client | Troubleshooting - Zoho Accounts

Unable to connect to my Zoho account in mail client

You may encounter issues connecting to your Zoho account when:
  1. Trying to set up a mail client for your Zoho account
  2. Trying to retrieve emails in your mail client after you have set it up and used it for sometime

What happened?

If you are trying to set up your mail client for your Zoho account and cannot sign in, it might be because you have set up multi-factor authentication (MFA) for your Zoho account, but MFA is not supported by the mail client.

If you cannot connect to your account suddenly in a mail client that was previously set up and connected, it might be due to one of the following reasons:
  1. You have changed your Zoho account password, but haven't updated it in your mail client.
  2. You have changed the application-specific password, but haven't updated it in your mail client.
  3. You have set up multiple clients for your Zoho account, but haven't updated the account password/application-specific password in all the clients after changing them.

How to resolve this issue?

If you have enabled multi-factor authentication (MFA) for your account, generate an application-specific password and use it to sign in to your mail client.

If you have recently changed your Zoho account password or the application-specific password, update it in your mail client, then try again.

If you have not updated your account password/application password recently, change the password, then try again in your mail client with the new password.

Note:
  1. If your mail client doesn't accept the new password, wait at least 15 minutes, then try again.
  2. If you have set up multiple clients, update all the clients with your new password, then try again.

If the issue persists, or if you have concerns about suspicious activity, contact our support team at support@zohoaccounts.com for further assistance.

    Zoho DataPrep Personalized Demo

    If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

    Zoho CRM Training

      Create, share, and deliver

      beautiful slides from anywhere.

      Get Started Now





              Zoho CRM Training Programs

              Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

              Zoho CRM Training

                  Zoho SalesIQ Resources



                      Zoho TeamInbox Resources




                                Zoho DataPrep Resources

                                  Zoho DataPrep Demo

                                  Get a personalized demo or POC

                                  REGISTER NOW


                                    Design. Discuss. Deliver.

                                    Create visually engaging stories with Zoho Show.

                                    Get Started Now











                                                          • Related Articles

                                                          • Can I use a different password while signing in to my Zoho account from a third-party application?

                                                            Yes, you can. Application-specific passwords are passcodes that give applications like email clients permission to access your Zoho Mail. Visit our help guide to learn more about application specific passwords. Follow these steps to enable ...
                                                          • Troubleshoot MFA related issues

                                                            Introduction If you have set up multi-factor authentication (MFA) to protect your Zoho account and have issues signing into your account, we will help you regain your account access. The first thing you need to do after regaining account access ...
                                                          • How do I reset my forgotten Zoho account password using my recovery email address or mobile number?

                                                            Prerequisites Access to primary or recovery email address/mobile number Access to MFA mode if configured for your account Steps to reset password A. Initiate the recovery process Go to the Zoho sign-in page, then click Forget Password? (OR) directly ...
                                                          • Multi-Mode MFA

                                                            Introduction  Multi-mode MFA is an option wherein you can enable more than one MFA mode for your Zoho account. Zoho provides four modes to choose from: OneAuth, SMS-based OTP, app-based OTP (authenticator apps), and YubiKey. To enable multi-mode MFA, ...
                                                          • Troubleshoot password related issues

                                                            How do I change my account password? Sign into your Zoho account. Click Security and then click  Change Password. Enter your current password and new password. Re-enter your new password and click  Save. Follow the below guidelines to create a ...

                                                          Resources

                                                          Videos

                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                          eBooks

                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                          Webinars

                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                          CRM Tips

                                                          Make the most of Zoho CRM with these useful tips.



                                                            Zoho Show Resources