Unable to connect to my Zoho account in mail client | Troubleshooting - Zoho Accounts

Unable to connect to my Zoho account in mail client

You may encounter issues connecting to your Zoho account when:
  1. Trying to set up a mail client for your Zoho account
  2. Trying to retrieve emails in your mail client after you have set it up and used it for sometime

What happened?

If you are trying to set up your mail client for your Zoho account and cannot sign in, it might be because you have set up multi-factor authentication (MFA) for your Zoho account, but MFA is not supported by the mail client.

If you cannot connect to your account suddenly in a mail client that was previously set up and connected, it might be due to one of the following reasons:
  1. You have changed your Zoho account password, but haven't updated it in your mail client.
  2. You have changed the application-specific password, but haven't updated it in your mail client.
  3. You have set up multiple clients for your Zoho account, but haven't updated the account password/application-specific password in all the clients after changing them.

How to resolve this issue?

If you have enabled multi-factor authentication (MFA) for your account, generate an application-specific password and use it to sign in to your mail client.

If you have recently changed your Zoho account password or the application-specific password, update it in your mail client, then try again.

If you have not updated your account password/application password recently, change the password, then try again in your mail client with the new password.

Note:
  1. If your mail client doesn't accept the new password, wait at least 15 minutes, then try again.
  2. If you have set up multiple clients, update all the clients with your new password, then try again.

If the issue persists, or if you have concerns about suspicious activity, contact our support team at support@zohoaccounts.com for further assistance.

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