App not available in data center | Troubleshooting - Zoho Accounts

App not available in data center

What happened?

In Zoho, we store the data associated with an account in one of our data centers (DC) to comply with the region-specific regulations. Learn more
When you sign up, your account's data will be stored in a data center region corresponding to your IP address.
This issue may arise when your account is stored in a newly established DC where some apps could be unavailable or when the app you chose is not widely used by the users in that DC.

How to resolve this issue

Solution 1

If your account is fairly new and the data present in it can be deleted, you can close this account and sign up for a new account in another data center.

Solution 2

If you don't want to close your current account, you can keep using that account to access the apps you currently use and sign up for another account to access the app that is unavailable in your DC. You will need to use a different email address for this new account.
Note: If you don't want to have two accounts in two different DCs, we suggest you to go for solution 3.

Solution 3

If you want to transfer and store the data associated with your personal account or the organization from your current DC to another DC, you can opt for DC migration.
Only personal account users or an organization's admin can request DC migration. Learn more
For DC migration, send an email to migrations@zohoaccounts.com mentioning your requirements.

      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsEnterpriseOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceAccessible Forms
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Intake FormsLegalMobile App
                              Form DesignerHRMobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic Forms
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsEncrypted Forms

                              Secure Forms

                              WCAG

                                      Create. Review. Publish.

                                      Write, edit, collaborate on, and publish documents to different content management platforms.

                                      Get Started Now






                                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                            Manage your brands on social media


                                                              • Desk Community Learning Series


                                                              • Digest


                                                              • Functions


                                                              • Meetups


                                                              • Kbase


                                                              • Resources


                                                              • Glossary


                                                              • Desk Marketplace


                                                              • MVP Corner


                                                              • Word of the Day


                                                              • Ask the Experts


                                                                Zoho Sheet Resources

                                                                 

                                                                    Zoho Forms Resources


                                                                      Secure your business
                                                                      communication with Zoho Mail


                                                                      Mail on the move with
                                                                      Zoho Mail mobile application

                                                                        Stay on top of your schedule
                                                                        at all times


                                                                        Carry your calendar with you
                                                                        Anytime, anywhere




                                                                              Zoho Sign Resources

                                                                                Sign, Paperless!

                                                                                Sign and send business documents on the go!

                                                                                Get Started Now




                                                                                        Zoho TeamInbox Resources





                                                                                                  Zoho DataPrep Demo

                                                                                                  Get a personalized demo or POC

                                                                                                  REGISTER NOW


                                                                                                    Design. Discuss. Deliver.

                                                                                                    Create visually engaging stories with Zoho Show.

                                                                                                    Get Started Now









                                                                                                                        • Related Articles

                                                                                                                        • Data center migration

                                                                                                                          What is DC migration? In Zoho, we use data centers (DC) to store the data associated with the users' accounts. All the data of a user's account, along with the data associated with the apps they use, will be stored in one of our data centers. For ...
                                                                                                                        • The owner of the domain {domain_name} has allowed sign-up only from a specific data center

                                                                                                                          Description You may face this error when you're trying to sign up for a Zoho account with an email address having the organization owned domain. What happened Once the organization admin adds a domain to the organization and verifies ownership of the ...
                                                                                                                        • How long will Zoho retain my account's activity data?

                                                                                                                          Zoho will retain the data about the activities in a user account for audits and legal requirements. We will retain this data for a maximum of only two years, after which it will be cleaned up from our servers.
                                                                                                                        • OneAuth 3.0: Updating your app to the new encryption process

                                                                                                                          What happens while updating To upgrade your OneAuth app and move to the new encryption process, we will ask you to enter your passphrase. Using your passphrase, we will decrypt the OTP secret keys in Cloud (which were encrypted with AES-ECB mode) to ...
                                                                                                                        • Why am I receiving invalid_client or invalid_client_secret error message?

                                                                                                                          If you're facing the above errors the following might be the reason behind it: A new line character or extra space between the parameters. For example, the following request has a new character line after "client_id": ...
                                                                                                                          Wherever you are is as good as
                                                                                                                          your workplace

                                                                                                                            Resources

                                                                                                                            Videos

                                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                            eBooks

                                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                            Webinars

                                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                            CRM Tips

                                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                                              Zoho Show Resources