App not available in data center

What happened?

In Zoho, we store the data associated with an account in one of our data centers (DC) to comply with the region-specific regulations. Learn more

When you sign up, your account's data will be stored in a data center region corresponding to your IP address.

This issue may arise when your account is stored in a newly established DC where some apps could be unavailable or when the app you chose is not widely used by the users in that DC.

How to resolve this issue

Solution 1

If your account is fairly new and the data present in it can be deleted, you can close this account and sign up for a new account in another data center.

Solution 2

If you don't want to close your current account, you can keep using that account to access the apps you currently use and sign up for another account to access the app that is unavailable in your DC. You will need to use a different email address for this new account.

Note: If you don't want to have two accounts in two different DCs, we suggest you to go for solution 3.

Solution 3

If you want to transfer and store the data associated with your personal account or the organization from your current DC to another DC, you can opt for DC migration.

Only personal account users or an organization's admin can request DC migration. Learn more

For DC migration, send an email to migrations@zohoaccounts.com mentioning your requirements.

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