You cannot delete the domain as it has verified email addresses
If you are attempting to delete a domain from your Zoho organization and receive an error like this, it is because the domain still has active users, verified email addresses, or verified email addresses associated with subdomains linked to it.
Why is this restriction in place?
- Data Loss Prevention: Deleting a domain immediately terminates associated mailboxes. This safeguard ensures you don't accidentally wipe out critical business emails and data.
- Security (Account Takeover Protection): If you delete a domain in Zoho but forget to remove the users, and that domain later expires and is purchased by someone else, the new owner could potentially verify the domain and gain access to orphaned account data.
- Dependency Management: Subdomains rely on the primary domain's verification status.
If your domain has already expired and you no longer have DNS access, deleting the domain will automatically delete the associated email addresses.
How can I delete the domain now?
To delete your domain, you need to remove the associated email addresses and subdomains. Follow the below steps to delete your domain.
Step 1: Remove or Change user email addresses
You cannot delete a domain while users are still using it.
- Option A: Change the users' email addresses to a different verified domain.
- Option B: Delete the users entirely if they are no longer needed.
Step 2: Remove Subdomains
Navigate to your domain settings page and ensure any subdomains (e.g., mail.example.com or dev.example.com) are deleted first. You need to dissociate all the email addresses associated with subdomains.
Step 3: Delete the domain
Once all associations are removed, proceed to deletion of the domain.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Centralize Knowledge. Transform Learning.
All-in-one knowledge management and training platform for your employees and customers.
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Permanent deletion of the domain from your Zoho account
When you delete a domain from your Zoho account, all your associated email addresses and subdomains with that domain will be marked as unverified upon your approval (check below image). What happens after deletion? Once you approve the deletion of ...How can I remove an email address from my account?
To delete an email address from your account: Go to accounts.zoho.com (or) open the profile panel from your app, then click My Account. Click Profile in the left panel, then click Email Address. Click next to the recovery email address you want to ...How to remove IP restriction
Prerequisites Access to a recovery email address or mobile number associated with your Zoho account in order to verify your identity. If you're an organization admin, and there's a domain added and verified with your Zoho organization, you can use it ...Troubleshoot domain verification issues
Registrar conflict with the DNS provider Reason When you register the domain with one provider, but point the name servers to another provider, then the CNAME/TXT/MX/SPF records added in your domain registrar are not considered valid. This is because ...What is a primary email address?
The email address you used to sign up for your Zoho account will be set as your primary email address by default. Although you can add multiple email addresses that you can use to sign in to your Zoho account, you can only set one email address as ...
New to Zoho LandingPage?
Zoho LandingPage Resources