General

1. What is Zoho Analytics?

Zoho Analytics is a self-service BI and data analytics software that lets you analyze your data, create stunning data visualizations, and discover hidden insights in minutes.

It offers the following important capabilities:

• Complete Online Business Intelligence and analytics service, accessible anytime, anywhere!
• Easy to adopt 'spreadsheet-like' interface with powerful drag & drop based reporting features for quick report creation.
• Visual Analysis capability for in-depth analysis and to slice & dice your data.
• Supports a wide range of reporting capabilities like   Dashboards ,  Charts ,  Pivot Tables ,  Summary Views , and simple  tabular reports . 
• Supports  creation of KPI widgets  in dashboards to analyze the performance.
• Supports data import from a variety of  file formats like Excel, JSON, HTML etc . Also supports data import from  cloud storage  and Web URLs. Supports periodic  scheduling of importing data .
• Integrated with a suite of Zoho products such as  Zoho CRM ,  Zoho Desk ,  Zoho Projects ,  Zoho BugTracker ,  Zoho Books  etc.
• Integrated with popular business applications like  Google Analytics ,  Google Ads ,  Zendesk ,  Xero ,  Salesforce CRM ,  Twitter Competitive Analysis  etc.
• You can also integrate your own applications with Zoho Analytics using  Zoho Analytics  API .
• Integrated with Zapier to power up import from over 500+ apps.
• Blend & merge data from across different sources to create meaningful business reports.
• With an advanced formula engine, you can derive key business metrics from your data. 
• Supports SQL (Structured Query Language) driven querying for powerful report creation.
• Real-time collaboration by  sharing data  and reports with your colleagues & friends, in either read or read-write modes.
• Export and Print reports  in a variety of formats.  Notify reports via email.
• Publish reports for wider consumption.  Embed reports  within your websites, web applications and blogs.
• Highly secure as all users login only over HTTPS (SSL connection). All your data and reports are hosted in highly secure data centers. (Refer  Security  and  Privacy )
• Supports  Logo Rebranding .

2. What is the Zoho Analytics Advanced Analytics connector for ManageEngine ServiceDesk Plus On-Demand (SDP) and how does it work?

The Zoho Analytics Advanced Analytics connector for SDP brings in all the capabilities of Zoho Analytics described above, to SDP. It comes with the following features/benefits.

• A full-featured business intelligence (BI) and reporting tool that can slice & dice your SDP data to create any report/dashboard you require
• Pre-packaged set of 80+ reports and dashboards that anyone using SDP will find great value in
• Create your own reports and dashboards based on not only your SDP data but also from any other data source (eg., Excel spreadsheets etc) that you would wish to combine with your SDP data
• Drag & Drop based reporting & analysis that could be used by any business user. No technical knowledge required. No Scripting/Querying required.  
• Collaboratively work with your colleagues when creating new reports/dashboards on your SDP data. Easily share & embed the reports you create. 
• Schedule and email your reports whenever your want
• Export your reports as PDF, Excel, CSV, JPG etc files to your desktop and print them for offline consumption

3. Who can setup the Zoho Analytics connector?

For configuring this connector in your SDP account, you should be the SDP administrator. You can choose any of the available plans in Zoho Analytics, including the Free plan. 

4. What do I get when I set up/subscribe to this connector?

As a SDP user, subscribing to this connector brings you immense benefits. You get to look at your data in SDP in ways you haven't looked at before. Using this Zoho Analytics connector enables you to do powerful analysis of your SDP data and create insightful reports & dashboards. Like say constructing requests flow  distribution, measure SLA compliance, knowing your requests closing rate, knowing your Top 5/Bottom 5 technician, predicting how your support load in different regions is going to be in the following months and quarters, and do much more.

Zoho Analytics' drag-and-drop based reporting is so easy to use that you could create any report or dashboard on your SDP data with basic technical knowledge and share them to your colleagues. No Scripting or Querying required. 

5. How does the Zoho Analytics connector for SDP work?

The Zoho Analytics Advanced Analytics Connector for SDP works as below.

• The SDP 'Administrator' chooses to configure the Zoho Analytics connector.
• The SDP Administrator creates an account in Zoho Analytics.
• The SDP administrator maps the Zoho Analytics account in SDP (through the Zoho email address and the Zoho AT key), and initializes the sync process
• The data from SDP will be imported into his/her corresponding Zoho Analytics account automatically. Depending on the amount of data in SDP, the initial import can take a few minutes to a few hours

• Then on, the data will be continuously synched between SDP & Zoho Analytics, at times that the administrator has configured.
• Along with the data from SDP, 80+ insightful & hand-picked reports and dashboards are provided by default
• The SDP administrator can share the reports to other SDP users.
• New ad hoc reports can be created by the users of the connector.
• Refer to this slide show to know more about how to setup the Zoho Analytics connector.

6. What are the default reports & dashboards created by Zoho Analytics, on setting up this connector?

When you setup/configure the Zoho Analytics connector, 80+ default reports/dashboards are automatically created. These hand-picked reports will be pretty useful in analyzing your SDP data effectively. For example, SLA reports, technician reports etc.

For more details about the reports supported for Zoho Analytics Advanced Analytics Connector for SDP, refer to Reporting Features section.

7. How secure is Zoho Analytics to store my SDP Data?

In Zoho we give utmost importance to ensure our customers' data is both SAFE and SECURE. We have very stringent processes and systems in place to ensure the same. To know more about this, we recommend you to go through the following policy documents:

In case you have any further questions or concerns, please write to us at support@zohoanalytics.com

8. Will sensitive information from SDP uploaded into Zoho Analytics?

Only the data that is required for analysis is uploaded from SDP to Zoho Analytics. For example, the mail content of the request/ticket is NOT uploaded. To know what data is uploaded from SDP, refer to the Default fields synchronized from SDP to Zoho Analytics question.

Pricing & Trial

1. How much does this connector cost?

To use the Zoho Analytics Advanced Analytics Connector for SDP, you can choose any of the available plans in Zoho Analytics, including the Free Plan  (Refer to the Zoho Analytics pricing page ). This connector can be setup in all editions of SDP. You can subscribe to any plans in Zoho Analytics as follows (after you setup the connector):

1. Click  Settings  icon >  Zoho Analytics.
2. In the  Workspace Information  section, you will find the link to Zoho Analytics workspace into which the data is synced. 
3. Click to open the  ME ServiceDesk Plus On-Demand  Analytics  Workspace in a new browser tab. 
4. Click the Subscription link at the top right.
5. The pricing page will open. Choose the needed plan and  subscribe to it .

Note 1:

Ensure that you subscribe to the Zoho Analytics paid plan, only from the account of the administrator, whose email / Zoho AT key is used to setup the SDP - Zoho Analytics Connector .

Note 2:

In case you want to subscribe to Zoho Analytics through a purchase order, please mail sales@manageengine.com . The connector is also available in the ManageEngine ServiceDesk Plus store .

2. Do you provide trial evaluation for this connector?

Yes, we do provide a 30-day free trial for this connector from the date of setup. The free trial will enable you to try the connector in the "Standard" plan of Zoho Analytics (Refer to the  Zoho Analytics pricing page ). You can continue to use the connector even after the trial period, in the "Free" plan of Zoho Analytics. 

3. What do you mean by 'Users' in the (connector) pricing plan?

Anyone to whom you privately share your workspace, tables (data), reports and dashboards, created in Zoho Analytics, for collaboration is considered a "User" in Zoho Analytics. A user is identified by his/her unique email address, with which their Zoho Analytics account was created/registered.

Suppose you subscribe to the Zoho Analytics Standard plan, you can privately share the data/reports in your account and collaborate with 4 other persons. Now your Zoho Analytics account is said to have 5 users (including yourself).

4. What do you mean by 'Rows' and how is it calculated in the pricing plan?

In Zoho Analytics, a row or record is defined in the same context as in a workspace (or spreadsheet). In simple terms, a table consists of rows (records) and columns (fields). Each row in a table represents a set of related data and has the same structure. For example, in a table that represents "Requests", each row would represent a single request record. The number of rows calculated for pricing is the sum of all rows/records stored across all your workspace tables in your Zoho Analytics account.

5. How do I purchase a paid plan in Zoho Analytics?

The Zoho Analytics connector is available for the users of all editions of SDP. This connector can be setup in all editions of Zoho Analytics including the Free plan. In case you would like to subscribe to any of the paid plans in Zoho Analytics, please follow the below steps:

1. Login to Zoho Analytics. 
2. Click the  Subscription link at the top right.
3. The pricing page will open. Choose the needed plan and subscribe to it .

Note 1: 

Ensure that you subscribe to the Zoho Analytics paid plan only from the Zoho account of the administrator who set up the SDP Analytics Connector .

Note 2:

In case you want to subscribe to Zoho Analytics through a purchase order, please mail sales@manageengine.com . The connector is also available in the ManageEngine ServiceDesk Plus store .

Setup

1. How do I setup the Zoho Analytics Connector in my SDP account?

2. How long should I wait for my SDP data to initially appear in Zoho Analytics?

After configuring the Advanced Analytics in your SDP account, wait for at least a couple of hours for all your SDP data to be imported into Zoho Analytics. You will receive an email when the import/sync is complete and is ready for creating reports over the same.

Once the initial data synchronization is done, subsequent changes you make to your data in SDP (add, modify, delete records) will automatically be synchronized into Zoho Analytics at the scheduled times you have specified during setup.

3. I got this email which said 'Setup Process Failed'/'Synchronization Process Failed'. What should I do?

The import/sync process of your SDP data can fail sometimes, due to a variety of reasons. And hence you may receive such mails occasionally. No worries. Please mail to the ServiceDesk Plus's support team ( servicedeskplus-support@manageengine.com ). They will look into it immediately and get back to you taking the required corrective action.

Setup Process Failed mail will come when there is a failure during the initial SDP - Zoho Analytics connector setup.

Synchronization Failed mail will come if there is any failure during the data synchronization process between  SDP and Zoho Analytics, after the initial setup & import is completed successfully.

4. What are the default fields that will be synchronized from SDP into Zoho Analytics Workspace?

SDP data from the following fields will be synchronized by default into Zoho Analytics. 

5. Can I import the custom fields in ServiceDesk Plus On-Demand?

Yes, you  can import the custom fields available in ServiceDesk Plus On-Demand  account into Zoho Analytics .

6. Can I edit the SDP - Zoho Analytics synchronization setting?

Yes, you can edit the synchronization setting by following the steps below:

1. Login to SDP as Administrator.
2. Click Setting icon > Zoho Analytics.
3. Modify the Initial/Additional Setup settings as required, and then click Save . 

7. Can I synchronize the SDP - Zoho Analytics data instantly?

Yes, you can synchronize the SDP - Zoho Analytics data instantly when needed. You can do this as follow.

1. Login to SDP as Administrator.
2. Click   Setting icon > Zoho Analytics.
3. Click Sync Now . SDP data will be instantly synchronized.

Note:

This option can be used up to 7 times per day.

8. How do I access the reports created in Zoho Analytics?

Once the initial data import/synchronization between SDP and Zoho Analytics is completed successfully, you can start accessing the reports created in Zoho Analytics and also create your own reports & dashboards, as described below.

If you are the SDP administrator who configured the Zoho Analytics connector,

1. Login to SDP as Administrator.
2. Click   Setting icon > Zoho Analytics.
3. In the Workspace Information  section, you will find the link to Zoho Analytics workspace into which the data is synced. 

You will find  80+ default reports/dashboards  automatically created. You can further share them with other users of SDP. Refer How to Share Reports & Dashboards to know about how to share reports and dashboards to other users in this connector.

9. How do I create my own reports with this connector?

You can easily create your own reports using the Zoho Analytics connector by dragging and dropping the appropriate columns from the data tables (that contain SDP data) that have been shared with you. You can refer to the below presentation to know how to create your own reports & dashboards using Zoho Analytics.

Also refer to the following video demos:

• How to Create Charts
• How to Create Pivot Tables (Matrix Views)
• How to Create Dashboards
• How to Apply Filters on Reports
• More Videos...

Note:

For creating your own reports using this connector, you can do it only if your administrator who has setup this connector, has shared the tables (that contains the SDP data) in Zoho Analytics to your account. Refer How to Share Reports & Dashboards question.

10. Who has access to the reports I create?

By default, the reports you create are accessible only to you. However, you can share the reports with your colleagues using the Sharing options available in Zoho Analytics. Refer to the How to Share Reports & Dashboards question.

11. What are the modules on which I could create reports using this connector?

Data from the following 4 modules of SDP get synced with Zoho Analytics.

• Request
• Tasks
• WorkLog
• Change management module

Each of the above module's data is stored as a 'Table' in Zoho Analytics. Default reports are based out of the above 4 modules (tables). You can create your own reports & dashboards over the above modules.

We plan to support synchronization from other SDP data (like survey data, custom fields etc) too in the near future.

12. Will other data from SDP be supported, for report creation through this connector. When?

We plan to support synchronization of more SDP data (like survey data, custom fields etc)  in the near future. Support for other data will also be prioritized based on user demand.

13. On whose account will the Zoho Analytics connector be setup?

It will be setup in the Zoho Analytics account that the SDP Administrator creates and uses as part of the setup process of this connector. It is this account which will serve as the master admin account of Zoho Analytics.

14. Can I transfer my Zoho Analytics Advanced Analytics setup to another admin account?

At present, we do not provide this option. Please do mail to  support@zohoanalytics.com . We will understand your needs and assist you on this. 

Reporting Features

1. What are the report types supported by Zoho Analytics?

Zoho Analytics supports a wide variety of reports.

• Charts
  
  • Pie
  • Bubble
  • Packed Bubble
  • Bar
  • Stacked bar
  • Line
  • Smooth Line
  • Scatter
  • Combination
  • Map Chart
  • Area
  • Stacked Area
  • Web
  • Funnel
  • Doughnut
  • Table View
• Pivot tables (Matrix Views)
• Summary view
• Tabular view
• KPI Widgets
  
  • Single Numeric Widget
  • Dial Chart Widget
  • Bullet Chart Widget
• Dashboards (multiple reports arranged in the same page)

2. What are the default reports & dashboards created by Zoho Analytics, on setting up this connector?

When you setup/configure the Zoho Analytics connector, 80+ default reports/dashboards are automatically created. These hand-picked reports will be pretty useful in analyzing your service desk performance effectively. For example, SLA compliance reports, Top 5 / Bottom technician report, Requests flow trend, Average Response time, Requests Closing Rate etc.

For more details about the reports supported for Zoho Analytics Advanced Analytics Connector for SDP, refer to Reporting Features section.

3. Can I modify the default reports that have been created by the Zoho Analytics connector? If so, how?

Yes, you can modify the default reports. If you are the SDP administrator who set up the Zoho Analytics connector, or a 'Workspace Administrator' (Refer Managing Users in Zoho Analytics ), click the 'Edit Design' button in a report's toolbar and you will be able to make the changes.

If you are just a user who's been shared the report, click 'Save' -> 'Save As' and save the report as a new report. You can edit this copied report now.

4. How do I create reports using Zoho Analytics with this connector? [or] What are the reports that I can possibly make using this connector?

You can create any type of report with this Zoho Analytics connector. All you have to do is open the appropriate module table(s) over which a report is to be created, click 'New' and choose any type of report you would want to create.

Use the intuitive drag-and-drop based designer of Zoho Analytics to create the report required. To know more, view this slide show on "How to Create Reports?" . You can also quickly view the type of reports & dashboards that are created by default, from the sample given below.

https://analytics.zoho.com/workspace/sample/sdp

5. How to create reports using fields/columns across different tables (example Request & Tasks)?

Columns from across different tables can be dragged and dropped to create a report. Refer this slide show on How to Create Reports?

6. What are Formulas in Zoho Analytics?

Formulas, as the name indicates are calculations (metrics) that you could define in Zoho Analytics to help you create the required reports. Zoho Analytics provides a powerful formula engine to create any type of calculations required, to enable creating the required reports. You can create formulas as easy as you would create a formula in a Spreadsheet like Excel.  Refer Adding Formulas in Zoho Analytics to know more.

7. What are the default formulas added in the 'ME ServiceDesk Plus Analytics On-Demand' workspace, on setting up this connector?

The below table lists all the default formulas that will be created in the 'ME ServiceDesk Plus Analytics On-Demand' workspace by default. You will find these formulas pretty useful, in creating reports & dashboards in Zoho Analytics. Also these formulas are used in the reports created by default in your workspace. You can view them by selecting the corresponding table and click "Add -> Edit Formulas" in the toolbar.

The below table lists all the default formulas that are created in the WorkLog table:

The below table lists all the default formulas that are be created in the Request table:

8. How do I create my own custom formulas in Zoho Analytics?

Refer to the Adding Formulas in Zoho Analytics help page.

9. Can I add/modify data to the SDP tables from within Zoho Analytics?

No, you cannot. Data from SDP gets automatically synched into Zoho Analytics in the 3 different tables. You cannot edit any of this data or add new data records from within Zoho Analytics.

10. Can I add new columns to the SDP tables from within Zoho Analytics?

No, you cannot add new columns. But you can add Formula Columns and Aggregate Formulas (i.e. calculated fields) to these tables to help you create powerful reports. Refer Adding Formulas in Zoho Analytics to know more.

11. Can I add new data tables in this Workspace to create reports & dashboards?

Yes, you can add new data tables. Click Create > New Table /Import Data and you can add new tables to the existing SDP Workspace.

With this feature, you can import new data or add them manually into your Workspace to analyze and create reports combining this with the SDP data. You can import data from files & feeds like Excel, HTML, CSV, JSON, XML, Google Drive, Zoho Docs, Dropbox, Box and Web URLs. You can also import data from Local SQL & NoSQL databases like Oracle, SQL Server, DB2, MySQL, PostgreSQL, MS Access, Hadoop, Cassandra etc,. The databases can also be in the cloud.

Refer:

• Import data from Files
• Import data from Feeds
• Import Data from Cloud Storages
• Import data from local Database
• Import data from Cloud Database
• Import data from popular Business Applications
• Import data using Zoho Analytics API

12. Can I combine data from other sources with the data from SPD to create reports and dashboards?

Yes, you can combine data from your other sources with your SDP data for analysis. 
To do this, you need to add/import a new data table into the  SDP  Workspace and then define a look-up to join it with the synchronized table from  Google Analytics .

To define a lookup relationship between two tables, it is essential that the tables have at least one column which is common between them. Follow the below steps to look up a column from  SDP  along with the data from any other source.

• Open the corresponding table, right-click the column header and select   Change to Lookup Column.
• In the  Change to Lookup Column  dialog that opens, select the column to look up.
• Click  Ok

Please do note that  you can create  Lookup  only to columns in the tables that are not from the same data source.

13. What are Query Tables?

Zoho Analytics allow you to pull the data required by writing standard SQL SELECT Queries. This feature is called Query Tables. With Query Tables you can also combine data from different tables and create reports from the same. View this demo video to know about how to create Query Tables in Zoho Report.

 14. Can I join data from multiple tables to create reports?

Yes, you can join data from multiple tables to create the reports. Refer to Joining Tables in Zoho Analytics for detailed help on this.

 15. How do I generate a bookmark URL or permalink for a report or dashboard?

Zoho Analytics allows you to have a (semi-) private link for any report or dashboard. Click the Publish icon -> URL / Permalink for this view.  To know more, refer to the  Creating URL/Permalink to Views .

Users, Sharing & Collaboration

1. How do I share the reports in Zoho Analytics with my colleagues?

You can share the default reports provided in the Zoho Analytics connector and also the reports you create, with your organization employees/colleagues. Refer to Sharing and Collaboration help page for more.

Once you privately share a report to your colleagues they will be able to access the same as you do, following the steps below:

1. User logs in to SDP.
2. Click Settings icon > Zoho Analytics.
3. In the  Workspace Information  section, you will find the link to Zoho Analytics workspace into which the data is synced. 
4. Click to open the ME ServiceDesk Plus On-Demand  Analytics Workspace in a new browser tab. 
5. Users will be able access the reports & data shared to them.

1. If you share the data tables in the SDP Workspace to users, they will be able to create their own reports over the same.
2. If you add a user as a Workspace Administrator in the SDP Workspace created in Zoho Analytics (Refer Managing Users in Zoho Analytics , to know how to add Workspace Administrators), the user will be able access all the data & reports, create new reports and do any operation that you could do on the Workspace.

2. Why are other members in my organization not able to access the reports created?

When the  SDP Administrator configures the SDP - Zoho Analytics connector, the tables and reports will be available only to him/her, by default. The Administrator has to share the 'ME ServiceDesk Plus On-Demand Analytics' workspace with other members of the organization. Only then will the default reports be accessible by those members. 

There could be a another case where say the Administrator has shared the workspace with other members in the organization. And the member creates his/her own reports. Those reports will be available only to him/her alone, unless he/she shares them with others.

To know more, refer to Sharing and Collaboration help page.

3. How can other members in my organization create reports?

The SDP Administrator who setup the connector should share the tables present in ME ServiceDesk Plus On-Demand   Analytics  workspace with other members of the organization. Once this is done, the shared users can create reports based on those tables.

To know more, refer to Sharing and Collaboration help page.

Note:

If you add a user as a Workspace Administrator in the SDP Workspace created in Zoho Analytics (Refer Managing Users in Zoho Analytics , to know how to add Workspace Administrators), the user will be able access all the data & reports, create new reports and do any operation that you could do on the Workspace.

4. What are the user roles available in Zoho Analytics?

Zoho Analytics supports fine-grained access control. The following are are user roles that are supported in Zoho Analytics:

1. Administrator (Master Admin): The User account in Zoho Analytics who had setup the connector will be the administrator of the Zoho Analytics account

2. Workspace Administrator: The Administrator can designate one or more users as Workspace Administrators. A Workspace Administrator has all permissions to add, delete, modify reports, table rows and even tables. A Workspace Administrator can share the workspace tables/reports with other users. A Workspace Administrator cannot delete or rename a workspace.

3. User: A user has the least privilege in the hierarchy. He/She can access the reports, dashboards & tables which are shared to them by the Administrator/Workspace Administrator.  Users can access the shared information only by log-in into his/her account in Zoho Analytics. Unless the Administrator or a Workspace Administrator shares a table with a User, the user cannot create any reports on his/her own. Also, an Administrator/Workspace Administrator can decide to set specific permissions when sharing a report (Read Only, Export Data, View Underlying Data, Share with Others) or a table (Read Data, Export Data, Add/Delete/Modify Rows, Share View / Child Reports).

Refer to Managing Users in Zoho Analytics , to know more about different user roles in Zoho Analytics. Also refer to Sharing and Collaboration help page.

5. Why can't other users edit the reports that I have shared to them?

6. Can I share the same report created, to multiple users with different criteria associated so that they see different data?

Yes, you can. Refer to this help documentation section to know how this can be done.

7. How can I print the reports & dashboards created in Zoho Analytics?

To print a report/dashboard, please follow the below steps.

1. Open the report or dashboard that you want to print.
2. Click the 'Export' button.
3. You will see options to save the report/dashboard in a variety of file formats like PDF, Excel, CSV, JPG etc.
4. Choose the format you want and save the file to your desktop. For printing PDF is the recommended format.
5. Open the file and print it.

Note:

If you are a user to whom a report has been shared and you want to take a print, ensure you have been provided the Export permission by the Administrator to the report, only then you will be able to print the report.

8. How can I email reports & dashboards created in Zoho Analytics in a scheduled manner?

If you are the Administrator of the Zoho Analytics connector or a 'Workspace Administrator', you can schedule reports and dashboards to be emailed automatically. You can do this is as follows:

1. Select the Report/Dashboard to be emailed in Zoho Analytics
2. Select "Export > Email this View" from the toolbar.
3. Follow the instructions in the screen and provide the required input to setup a email schedule.

9. Into what file formats can I export the reports & dashboards created in Zoho Analytics and how?

Reports and dashboards can be exported in a variety of file formats.

• Charts
  
  • CSV/Excel
  • PDF
  • HTML
  • PNG/JPEG
• Pivot/Tabular views
  
  • CSV/Excel
  • PDF
  • HTML
• Dashboards
  
  • PDF
  • HTML

You can export a report/dashboard in Zoho Analytics as follows.

1. Select the Report/Dashboard to be exported in Zoho Analytics.
2. Select "Export > Export this View" from the toolbar.
3. Follow the instructions in the screen and provide the required input to export the report(s) selected.

10. Can I embed reports/dashboards in a ServiceDesk Plus On-Demand Dashboard? If yes, how?

Yes, you can embed reports or dashboards created in Zoho Analytics into a SDP Dashboard using the URL/Permalink of the view.

Follow the below steps to embed the reports or dashboards:

1. Login into Zoho Analytics
2. Open the view you want to embed. 
3. Create a Permalink of the view. 
4. Login into SDP.
5. Click the Dashboard icon. SDP Dashboard will open. 
6. Click New > New Widget in the top right corner. 
7. The New Widget dialog will open. Select New External Widget.
8. Provide a Widget Name.
9. Select URL and then enter the Permalink from Zoho Analytics.
10. Click the Add button.

The view will get added to your SDP Dashboard. 

You can also choose to embed them in your website, intranet, web application or blog. 

Help & Support

1. How do I get technical support on Zoho Analytics?

We offer 24x5 technical support (Monday to Friday). In case if you need our assistance kindly do mail us your questions to  support@zohoanalytics.com
You can also reach out to us on our toll-free numbers -

• United States:  +1 (888) 900 9646
• United Kingdom:  +44 (20) 35647890
• Australia:  +61-2-80662898
• India:  +91-44-6965 6060

2. Can I have someone from Zoho do a Demo of this for me?

Yes, certainly. Register for a  demo in this page.