You can easily track the outages by analyzing the key metrics such as downtime count, duration of outage, frequency, and more across locations. This helps in identifying the root cause of downtimes and make appropriate steps to maximize website/application/server performance.

General

1. What is Zoho Analytics?

Zoho Analytics is a self-service BI and data analytics software that lets you analyze your data, create stunning data visualizations, and discover hidden insights in minutes.

It offers the following important capabilities:

• Complete Online Business Intelligence and analytics service, accessible anytime, anywhere!
• Easy to adopt 'spreadsheet-like' interface with powerful drag & drop based reporting features for quick report creation.
• Visual Analysis capability for in-depth analysis and to slice & dice your data.
• Wide range of reporting capabilities like  Dashboards ,  Charts ,  Pivot Views ,  Summary Views , and simple  tabular reports . 
• KPI widgets in dashboards to analyze the performance.
• Data import from various sources such as data stored in local drive ( CSV,  Excel, JSON, HTML, XML, JSON, Statistical & MS Access files ) , Web feeds and   cloud storage    Also supports data import from local/hosted Databases and cloud databases. Supports periodic  scheduling of importing data .
• Integrated with a suite of Zoho products such as  Zoho CRM ,  Zoho Desk , Zoho Projects ,  Zoho People ,  Zoho Books ,  Zoho Subscriptions , Zoho Campaigns , Zoho Inventory etc.,
• Integrated with popular business applications like  Google Ads ,  Facebook Ads ,  Bing Ads ,  Salesforce , MailChimp , Zendesk  etc.,
• Integrated with Zapier and Zoho Flow to power up import from over 500+ apps.
• Integrates with custom applications using  APIs .
• Blend & merge data from across different sources to create meaningful business reports.
• An advanced formula engine for deriving key business metrics from your data. 
• SQL (Structured Query Language) driven querying for powerful report creation.
• Data alerts to track vital changes in your key business metrics
• Collaborative reporting and analytics with fine-grained permission control over your  shared data  and reports with your colleagues & friends. 
• Efficiently collaborate with your users by setting up real-time commenting on a shared view.
• Publish reports for wider consumption.  Embed reports within your websites, web applications and blogs.
• Export and Print reports in a variety of formats.  Notify reports via email.
• Highly secure as all users login only over HTTPS (SSL connection). All your data and reports are hosted in secure data centers. (Refer to  Security and  Privacy )
• Supports  Logo Rebranding .
• Get the mobile apps (optimized for both IOS and Android platform) and access the reports and dashboards on the go.

2. Why Site24x7 Advanced Analytics?

Advanced Analytics for Site24x7 allows you to analyze your end-user experience with powerful analytics. This helps you in improving your service/platform availability with meaningful insights on outages, alarms, monitors, and infrastructure.

You can easily track the outages by analyzing the key metrics such as downtime count, duration of outage, frequency, and more across locations. This helps in identifying the root cause of downtimes and make appropriate steps to maximize website/application/server performance.

Advanced Analytics for Site24x7 brings in all the capabilities of Zoho Analytics described below.

• A full-featured business intelligence (BI) and reporting tool that can slice & dice the {Service Name} to create any reports/dashboards you require.
• Create your own reports and dashboards  based on not only your {Service Name} data but also by blending data from other data sources.
• Share reports and dashboards  with your colleagues.
• Set up Alerts to get notifications.
• Schedule and email  your reports whenever you want.
• Export your reports as PDF, HTML, Excel, CSV and image files.
• Embed your reports on websites, blogs, etc.

3. Who can set up this Zoho Analytics connector?

Users with paid accounts of both Zoho Analytics (at least the Basic plan) and Site24x7 or Zoho CRM Plus users can avail this connector.

Pricing & Trial

1. How much does this connector cost?

Site24x7 Advanced Analytics is bundled free for all the paid users of Zoho Analytics. The Zoho Analytics paid plans start at $25 per month. Click to learn more about Zoho Analytics pricing .

2. Do you provide trial evaluation for this connector?

Yes, we do provide a 15-day free trial for this connector from the date of set up.

3. What do you mean by 'Users' in the (connector) pricing plan?

Anyone to whom you privately share your Workspace, tables (data), reports and dashboards, created in Zoho Analytics, for collaboration is considered a 'User' in Zoho Analytics. A user is identified by his/her unique email address, with which their Zoho Analytics account was registered.

Suppose you subscribe to the Zoho Analytics Standard plan, you can privately share the data/reports in your account and collaborate with 4 other persons. Now your Zoho Analytics account is said to have 5 users (including yourself).

4. What do you mean by 'Rows'/'Records' and how is it calculated in the pricing plan?

In Zoho Analytics, a row or record is defined in the same context as in a database (or spreadsheet). In simple terms, a table consists of rows (records) and columns (fields). Each row in a table represents a set of related data and has the same structure. For example, in a table that represents "Alarms", each row would represent a single record. The number of rows calculated for pricing is the sum of all rows/records stored across all your Workspace tables in your Zoho Analytics account.

Setup

1. How do I set up the Site24x7 Advanced Analytics connector?

2. How long should I wait for my Site24x7 data to initially appear in Zoho Analytics?

Initial data import will take from a few minutes to a couple of hours depending on the volume of data in your Site24x7 account. You will receive an email notification once the import is complete. If you access the Workspace before the initial fetch is complete, it will not display any data (empty tables i.e., tables with zero rows). 

4. I got this email which said 'Setup Process Failed'. What should I do?

The import process of your Site24x7 data can sometimes fail for a variety of reasons. Hence, you may receive such emails occasionally. 

You will receive the 'Integration Setup Failed' mail when there is a failure during the initial fetch. In this case, we request you to:

1. Open the Workspace in which you have set up the connector.
2. Click the   Data Sources   button in the   Explorer   tab.
3. In the   Data Sources   page that opens click the   Retry Now   link. If the issue persists please do write to   support@zohoanalytics.com  . We will look into it and get back to you immediately.

Note:   The Account Administrator and the Organization Administrator can use the Retry Now link to resume the integration process.

5. I got this email which said 'Site24x7 Data Synchronization Failure'. What should I do?

4. What are the modules and fields in Site24x7 will be synchronized in Zoho Analytics Workspace?

5. How frequently can I synchronize my data with Zoho Analytics?

If you are a Basic plan user, you can synchronize your data once every day.

You can choose to synchronize data at one of the intervals mentioned below.

1. 1 Hour (Enterprise plan Only)
2. 3 Hours
3. 6 Hours
4. 12 Hours
5. Every day

Note:

1. Users in Enterprise plan alone can choose to synchronize data at every 1 hour.
2. Users in Basic plan can synchronize their data only once everyday.

6. Can I edit the Site24x7 connector Synchronization setting?

Yes, you can edit the Site24x7 connector synchronization setting if you are the administrator of the Site24x7 Advanced Analytics. To do so,

1. Open the corresponding Site24x7 Advanced Analytics Workspace in Zoho Analytics.
2. Click Data Sources on the left panel. 
3. In the Data Sources page that opens, click the Edit Setup link.
4. The Edit Setup - Site24x7 Setup dialog will open. Modify the settings as needed. 
5. Click Save . The synchronization setting will be modified and data will be synced in the next synchronization interval.
   

7. Can I synchronize my Site24x7 data instantly?

Yes, you can synchronize your Site24x7 data instantly when needed.
To synchronize your data instantly:

1. Open the Data Sources page . 
2. Click Sync Now . Site24x7 data will get instantly synchronized. 

Note:
This option can be used up to five times between the schedules

8. Can I set up the Site24x7 Advanced Analytics in any other existing Workspace or any other Advanced Analytics Workspace?

Yes, you can set up the Site24x7 Advanced Analytics in any of the existing Workspace or in any of the Advanced Analytics Workspace to analyze data together. You can do this by creating a new table by importing data. 

9. Can I add/modify data in the Site24x7 data tables within Zoho Analytics?

No, you cannot add/modify data in the Site24x7 data tables. Data from Site24x7 application will automatically get synced into Zoho Analytics in the different tables. You cannot edit any of this data or add new data records from within Zoho Analytics.

However, you can add new tables and add/import data into that, to create reports combining it with the data from Site24x7.

10. Can I add new columns to the Site24x7 data tables within Zoho Analytics?

No, you cannot add new columns. But, you can add Custom and Aggregate Formulas (i.e., calculated fields) to these tables to help you create powerful reports. Refer to Adding Formulas  to know more about this.

11. Can I add new data tables in this Workspace to create reports & dashboards?

Yes, you can add new data tables. Click New > New Table to add a new table in the existing Site24x7 Advanced Analytics Workspace.
With this feature, you can import data from other sources or add them manually into your Workspace to analyze and create reports combining this with your Site24x7 data. 
Refer:

• Import data from files
• Import data from Web feeds
• Import data from Cloud Storage
• Import data from local databases
• Import data from Cloud databases
• Import data from popular Business Applications
• Import data using Zoho Analytics API

12. Can I transfer my Zoho Analytics connector to another admin account?

13. How do I Re-authenticate my Site24x7 account in Zoho Analytics?

You can re-authenticate the setup by following the below steps. 

1. Open the  Data Sources page .
2. Click Re-authenticate. Your account will be re-authenticated.
   
   
   

14. How can I remove the Integration?

You can remove the connector from the Data Source page.

1. Open the Data Source page . 
2. Click Site24x7 and then select Remove Data Source.
3. The data synchronization from Site24x7 into this Workspace will be removed.  However, you will still be able to access this Workspace with existing data. 

Reporting Features

1. What are the modules in Site24x7 on which I can create reports?

Zoho Analytics will synchronize the data specified in this question into the Site24X7 Advanced Analytics workspace. You can create reports using this data. 

2. How do I create reports over my Site24x7 data?

3. Can I create reports using the columns from different modules?

Yes, you can create reports using the columns from different tables. All the modules (tables) from Site24x7 will be linked by default. You can create reports by simply dragging and dropping the required columns into the reports designer.

4. What are the report types supported by Zoho Analytics?

Zoho Analytics supports a wide variety of reports.

• Charts
  
  • Pie
  • Bubble
  • Packed Bubble
  • Bar
  • Stacked bar
  • Line
  • Smooth Line
  • Scatter
  • Combination
  • Map Chart
  • Area
  • Stacked Area
  • Web
  • Funnel
  • Doughnut
  • Table View
• Pivot tables (Matrix Views)
• Summary view
• Tabular view
• KPI Widgets
  
  • Single Numeric Widget
  • Dial Chart Widget
  • Bullet Chart Widget
• Dashboards (multiple reports arranged in the same page)

5. What are Formulas in Zoho Analytics?

Formulas, as the name indicates, are calculations that help you derive key business metrics that can be used for reporting and analysis. Zoho Analytics provides a powerful formula engine to create any type of calculations required, to enable creating the required reports. Refer to  Adding Formulas in Zoho Analytics to know more.

6. What are the default formulas that get added by Zoho Analytics on setting up this connector?

The default formulas added by Zoho Analytics are listed below. You can view these formulas by opening the corresponding table and selecting Add > Edit Formulas from the toolbar.

The following are the default formulas in the  Alarms  table.

The following are the default formulas in the  Child Entity Performance  table.

The following are the default formulas in the Infrastructure Performance table.

The following are the default formulas in the Internet Services Performance table.

7. How do I create my own custom formulas in Zoho Analytics?

To know how to create your own formulas, refer to the Adding Formulas in Zoho Analytics help page.

8. Can I combine data from other sources with the data from Site24x7 to create reports and dashboards?

Yes, you can combine data from your other sources with your Site24x7 data for analysis.
To do this, you need to add/import a new data table into the Site24x7 Advanced Analytics Workspace as explained in the previous question and then define a look-up to join it with the table from Site24x7.

To define a lookup relationship between two tables, it is essential that the tables have at least one column which is common between them. Follow the below steps to look up a column from Site24x7 along with the data from any other source.

Open the corresponding table, right-click the column header and select Change to Lookup Column .

1. In the Change to Lookup Column dialog that opens, select the column to look up.
2. Click OK.

Click to learn more .

9. Can I join data from multiple tables to create reports?

Yes, you can join data from multiple tables to create the reports. Refer to Joining Tables in Zoho Analytics for detailed help on this.

10. What are Query Tables?

Zoho Analytics allows you to drive the data required by writing standard SQL SELECT Queries. This feature is called Query Tables. With Query Tables, you can also combine data from different tables and create reports from the same. Click here to know how to create Query Tables in Zoho Analytics.

Cross-Functional Analytics with Popular Business Applications

1. What are the popular business applications that I can integrate this connector with?

You can integrate and perform cross-functional analytics with most business applications that Zoho Analytics integrates with. 

2. How can I analyze the data from the other business applications along with Site24x7?

To import data from business apps,

1. Open the Workspace in which you have set up the connector.
2. Click the  Import Data  button.
3. In the  Create New Table  tab that opens, select the application that you wish to import.
4. Provide the necessary authentications.
5. Select the necessary modules and fields.
6. Select the schedule import option.
7. Click  Create . Data from the selected application will be imported into a new table in the Site24x7 Advanced Analytics workspace. 

3. Will a lookup relationship between the related modules from Site24x7 and other third-party applications be created automatically?

A lookup relationship will not be created automatically between the Site24x7 modules and the modules of the application that you are trying to import. You will have to manually link the tables using a lookup relationship.

To manually create a lookup relationship, refer this help link -  Click here

Users, Sharing & Collaboration

1. How do I share the reports in Zoho Analytics with my colleagues?

You can easily share the reports that you create with the other users in your organization. Refer to Sharing and Collaboration help page for more details on this.

Once you privately share a report to your colleagues they will be able to access the reports as you do. Refer here to know how to access the reports.

2. What are the user roles available in Zoho Analytics?

Zoho Analytics offers three user roles -  Account Administrator, Workspace Administrator, and User. Click to know more about the Zoho Analytics Organization Model and User Roles .

3. Why can't other users edit the reports that I have shared with them?

This is the expected behavior. Only when the users to whom the reports are being shared is set as a Workspace Administrator, they will be able to edit the reports. If a normal user wants to edit the report, he/she will have to save the report with a new name using the Save As option toolbar. The User can edit this report. To know more about user roles click here .

4. Can I share the same report created, to multiple users with different criteria associated so that they see different data?

Yes, you can. Refer to the topic Apply filter criteria.

5. Can I export a report/dashboard?

Yes, you can export the report/dashboard in various file formats such as CSV, EXCEL, PDF, HTML, and Image. Click to know more.

6. How can I print the reports & dashboards created in Zoho Analytics?

To print the report/dashboard, you first need to export it. You can export the report in various file formats such as CSV, EXCEL, PDF, HTML, and Image. Click to know more.

7. How can I email reports & dashboards created in Zoho Analytics in a scheduled manner?

If you are the Administrator of the Zoho Analytics or a 'Workspace Administrator', you can schedule reports and dashboards to be emailed automatically. Refer to the email schedule section in this help documentation .

Solutions

1. Does Zoho Analytics offer Embedded Analytics or rebranding?

Yes, Zoho Analytics supports various rebranding options such as Portal rebranding/white labeling and Logo Rebranding .

Help & Support

1.  How do I get technical support on Zoho Analytics?

We offer 24x5 technical support (Monday to Friday). In case if you need our assistance kindly do mail us your questions to support@zohoanalytics.com .

You can also reach out to us on our toll-free numbers.

United States: +1 (888) 900 9646
United Kingdom: +44 (20) 35647890
Australia: +61-2-80662898
India: +91-44-6965 6060

2. Can I have someone from Zoho do a demo for me?

Yes, certainly. Register for a demo  in this page .